Our Reviews
Dennis B|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
1/24/2025
Everything was great, from dealing with Larry Sapaugh to Gary Schwartz and Rick in the business office. Would recommend to any body shopping for a vehicle.
GARY SCHWARTZ
1/26/2025
Dennis, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Glenn R|2022 GMC Yukon XL
Confirmed Service Customer
1/24/2025
As always, professional, courteous and timely service.
1/26/2025
Glenn, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Alfred J|2024 Chevrolet EQUINOX
Confirmed Sales Customer
1/22/2025
Very satisfied with our experience purchasing our new car. Our salesman was Dylan Issacs and he was wonderful to deal with.
DYLAN ISAAC
1/24/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BARNHART, MO
Franklin E|2018 Chevrolet Equinox
Confirmed Service Customer
1/27/2025
All I needed was a new battery and I asked them to check the tire pressures. When they bring my Equinox back, the CHECK ENGINE LIGHT IS ON!! Not only that but the tire pressures are reading wrong on the left and NOTHING on the right!! How can they return a vehicle without checking these or even being away this is going on??
2/2/2025
Franklin, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (636) 931-0055 when you have a chance. Thank you, and we look forward to hearing from you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
David H|2024 Chevrolet Colorado
Confirmed Sales Customer
1/27/2025
This is my seventh or eighth vehicle that I’ve bought from SAPUGHGM country from the first vehicle I bought I was treated with respect and kindness. This is exactly the reason I come back every time and buy a vehicle from Mike Daugherty.
JON DAUGHERTY
1/29/2025
David, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Timothy L|2025 GMC Sierra 1500
Confirmed Sales Customer
1/27/2025
Awesome!!’
JAMES HAAR
1/29/2025
Timothy, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Larry G|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
1/27/2025
good service nice people -- only negative? vacuum by car wash down for couple months- asked several times but still not back on.
1/29/2025
Larry, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us so we can assist you further. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
David B|2023 Buick Envision
Confirmed Service Customer
1/24/2025
Efficient, clean and accommodating.
1/26/2025
David, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!
FARMINGTON, MO
Robert M|2018 GMC 1500 Sierra
Confirmed Service Customer
1/24/2025
Taken in early and service done quickly. As always, very friendly and helpful staff.
1/26/2025
Robert, thank you for choosing Sapaugh Chevrolet Buick GMC - Service as your first choice for all your automotive needs! We are always more than happy to assist you if anything else comes up. Take care!
BYRNES MILL, MO
Steven C|2024 Buick Envista
Confirmed Service Customer
1/24/2025
Got me with no appointment, fixed my tire[nail], nice waiting area. Thanks
1/26/2025
Steven, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BARNHART, MO
Ronald D|2024 Chevrolet Colorado
Confirmed Sales Customer
1/27/2025
My truck was ready when I arrived, the dealership was clean, and the salesman was great.
LOGAN CASH
1/29/2025
Ronald, your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HOLLISTER, MO
Joseph B|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
1/27/2025
Great customer service!!!. Greg was a great young man who helped us out finding the right truck we wanted. Everyone was very friendly and helpful in the whole buying process.
GARY SCHWARTZ
1/30/2025
Joseph, thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Geraldine R|2017 Chevrolet Cruze
Confirmed Service Customer
1/28/2025
I went in for an oil change and inspection at 1PM. I got there at 12:30PM. My car wasn't done until 3:30. Can't figure out what took so long.
1/29/2025
Geraldine, thank you for taking the time to leave us your honest feedback. We would like the opportunity to find out how we can better assist you in the future. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PEVELY, MO
Kelly S|2020 Chevrolet Equinox
Confirmed Service Customer
1/29/2025
It was ok
1/30/2025
Kelly, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Thomas F|2017 GMC Sierra 1500
Confirmed Service Customer
1/29/2025
Excellent service and very quick
1/30/2025
Thomas, we're glad everything was completed quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Joseph M|2025 Chevrolet Trax
Confirmed Sales Customer
1/29/2025
Salesman Kevin S and financial guy, Greg were awesome. Best car buying experience I've ever had.
JESSICA BARNETT
1/30/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Elaine W|2023 Buick Encore GX
Confirmed Service Customer
1/29/2025
June is wonderful as usual. No complaints. The service guy did say that since I scheduled my appointment on my Buick app that he didn’t see my appointment on the calendar but there wasn’t any problem. Still done in a timely manner.
1/30/2025
Elaine, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Matthew S|2024 Chevrolet Silverado 1500
Confirmed Sales Customer
1/29/2025
Jessica was awesome.
JESSICA BARNETT
1/30/2025
Matthew, thanks for your praise and kind comments about our team. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BALLWIN, MO
Walter J|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
1/29/2025
sxcelll Excellent and knowledgeable.
BRYAN OGLE
1/30/2025
Walter, we're glad to hear you found our staff was so knowledgeable and helpful! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DARDENNE PRAIRIE, MO
Jean V|2022 Chevrolet Equinox
Confirmed Service Customer
2/2/2025
Got my oil.changed in time to.get to st. Louis
2/4/2025
Jean, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
STE GENEVIEVE, MO
David S|2025 GMC Acadia
Confirmed Sales Customer
2/3/2025
As usual we were well received and provided excellent service in exploring and selecting a vehicle. This is just what we have experienced in the past , expected and received during this visit.
BART ANDERSON
2/5/2025
David, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Tim S|2020 Chevrolet Malibu
Confirmed Service Customer
2/3/2025
I made my appointment 2 weeks before, and they got me in & out in know time
2/5/2025
Tim, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
IMPERIAL, MO
Robert S|2025 Buick Enclave
Confirmed Service Customer
2/3/2025
Efficient and complete
2/5/2025
Robert, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Karen W|2021 GMC Acadia
Confirmed Service Customer
2/4/2025
Made an appointment to get my car diagnosed for check engine light and oil change with tire rotation. When I made the appointment was told it would take 4 hours to diagnose but they didn't have a loaner car available so they would drive me home. Driver was nice and got me home home safely. Was told when I dropped it off they would call me with diagnosis. Didn't get a call and after having my car for almost 3 days I called and spoke with technician. He informed me my car needed the cylinder head replaced on the left side. When informed of diagnosis was told parts needed to be ordered and would be a week and then a few more days to put my car back together. I asked again about a loaner while my car was being repaired and was told none were available. The parts apparently came in on time and I did get my vehicle a few days earlier than promised but the idea of no loaner vehicle available and the lack of communication for 3 days after being told it would take 4 hours to diagnose is not acceptable. It was covered under drivetrain warranty so that helped! My problem with this situation is why have an appointment that they know will be at least 4 hours and not have a loaner vehicle available.
2/5/2025
Karen, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at your earliest convenience to discuss how we can turn this experience into a positive one. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Michael C|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
2/4/2025
I scheduled an appointment for an oil change and tire rotation. My advisor let me know that I receive a 15% military discount. This is the first time I had heard about this. I was happy to hear about this.
2/5/2025
Michael, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Joann M|2019 Buick Encore
Confirmed Service Customer
2/4/2025
They are always very pleasant, always on time, they check to make sure they are doing all the services I need and want. I will continue to bring my car to them
2/5/2025
Joann, your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Carrie G|2025 Buick Encore GX
Confirmed Sales Customer
1/30/2025
I dealt with Al. Super friendly, no pressure, he had the car I wanted ready to go, looked into all my options and let me choose the best terms for my needs. Everyone was amazing!
AL VINCENT
1/30/2025
Carrie, we are very happy we could provide you with a positive experience! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FARMINGTON, MO
Leland M|2024 Chevrolet Silverado 1500
Confirmed Service Customer
1/30/2025
Good experience with service reps. everything went great
1/31/2025
Leland, we appreciate your positive review about your recent experience with us! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CADET, MO
John D|2019 Buick Encore
Confirmed Service Customer
1/30/2025
Was there over 4 hrs and no word on anything for over 3 hours, and then I had to ask No communication and I didn’t have any idea what was going on.
2/5/2025
John, thank you for taking the time to leave us your honest feedback. We'd like the opportunity to turn your experience around. Please reach out to us at (636) 931-0055 at your earliest convenience to discuss how we can turn this experience into a positive one. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FARMINGTON, MO
Richard P|2025 GMC Yukon
Confirmed Sales Customer
2/3/2025
Kevin was prepared and very efficient. He also did a great job of walking us through the new vehicle and where everything is located in the new 2025 design.
KEVIN STANFILL
2/4/2025
Richard, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
OSAGE BEACH, MO
Douglas M|2018 Chevrolet Equinox
Confirmed Service Customer
2/3/2025
I came in as part of a special offer. Everyone was very friendly, and explained everything clearly. They also were able to take care of an additional problem with my vehicle that was covered by my extended warranty. Waiting room was nice and clean, and I greatly appreciate the free wifi. Thanks!
2/4/2025
Douglas, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Paul B|2022 GMC Acadia
Confirmed Service Customer
2/3/2025
The dealership is always very professional. My only complaint would probably be the time frame. I was not in a hurry but I do not think what I took my car in for should have taken several days considering I did have an appointment. And the prices are too expensive.
2/4/2025
Paul, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CALEDONIA, MO
Carol R|2019 Buick Envision
Confirmed Service Customer
2/11/2025
Very pleased with service. Advisor explained what maintenance was suggested at this time but was not pushy.
2/12/2025
Carol----Thank You ! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
James M|2025 Chevrolet Equinox
Confirmed Sales Customer
2/11/2025
Things worked out very good, salesman was on the ball and discovered there was a new shipment of Equinox vehicles that had not been dressed for sales but he expedited the one we chose and things worked out.
RICHARD GERBER
2/12/2025
James-----Thank You ! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CADET, MO
Kerry C|2024 Chevrolet Trax
Confirmed Service Customer
2/11/2025
Very friendly staff and clean facility. Did a good job on my car.
2/12/2025
Kerry-----Thank You ! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FRENCH VLG, MO
Melody W|2020 Chevrolet Trax
Confirmed Service Customer
2/12/2025
they were all great and didn't have to wait long
2/13/2025
Melody, thank you so much for the positive review! We do hope we can be of assistance in the future. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PEVELY, MO
Gerald A|2015 Chevrolet Equinox
Confirmed Service Customer
2/13/2025
Good
2/17/2025
Gerald----THANK YOU ! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PEVELY, MO
Richard E|2019 GMC 1500 Sierra
Confirmed Service Customer
2/14/2025
Always good service and friendly people. Everything always taken care of.
2/16/2025
Richard, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Rodney K|2019 GMC 3500HD Sierra
Confirmed Service Customer
2/14/2025
Everything went well , but service engine light came back on , set up to bring it back next week
2/17/2025
Rodney, we really appreciate your feedback! We would like the opportunity to address your concerns. Please reach out to us directly when you have a chance. Thank you, and we look forward to hearing from you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Megan R|2025 Chevrolet Equinox
Confirmed Sales Customer
2/16/2025
I came in a few days prior to get my car appraised. Jessica was very helpful but ultimately I wanted to work with Rich because I had before. When I met with Rich he said he would split the sale with Jessica. I couldn’t have asked for a better team to help me!
RICH KONOLD
2/17/2025
Megan------THANK YOU ! Our staff is committed to providing each of our clients with the best automotive experience! We appreciate your Business and we look forward to serving you ! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PARK HILLS, MO
Craig W|2025 Chevrolet Tahoe
Confirmed Sales Customer
2/3/2025
Everyone was friendly and accommodating and we had the best experience we have ever had purchasing a vehicle.
JAMES HAAR
2/5/2025
Craig, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
UNION, MO
Kevin R|2021 GMC 1500 Sierra
Confirmed Service Customer
2/3/2025
Routine recall work Handled timely Thank you for the good service
2/5/2025
Kevin, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Matthew K|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
2/12/2025
Service advisor tevor kept calling the wrong or not at all. That's what my warranty company said. This went on for 3 days.I was out a vehicle for 3 weeks. Asked a loaner replied no available. Then when I picked up the Bluetooth no longer works. Which it was when I brought it there. Then there were grease on my seat. No protective covering. Horrible service! .
2/12/2025
Thank you for contacting us, I apologize that your experience with Sapaugh did not warrant a higher rating. I would appreciate the opportunity to learn more about your visit. Please call me directly at 636-399-5304 or email me at JClemens@Sapaugh.Com. Your satisfaction is our highest priority. Thank you again, and I look forward to hearing from you soon. Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Charles T|2020 GMC Canyon
Confirmed Service Customer
2/17/2025
Labor rate is too high! Hate having to be charged for the new building!
2/18/2025
Charles, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us to discuss your concerns, as your satisfaction is of utmost importance to us. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HERCULANEUM, MO
Daniel D|2024 GMC Sierra 1500
Confirmed Service Customer
2/17/2025
Started and finished on time. Their attention to customer service is outstanding.
2/18/2025
Daniel, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BALLWIN, MO
Kevin R|2024 GMC Yukon
Confirmed Service Customer
2/17/2025
Car in for oil change and tire rotation Everything was handled fine but it did take 1 1/2 hours. Maybe it took so long because it was a Saturday.
2/18/2025
Kevin, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at 636-399-5304 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Christopher M|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
2/17/2025
Overall great experience
RICH KONOLD
2/18/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Richard R|2019 GMC Acadia
Confirmed Service Customer
2/17/2025
Love the way you take of your customers. Had to leave my car at the dealership and they took me home and also were going to come back the next day and pick me up after my car was repaired.
2/18/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC - Service and we hope to see you again soon!
PERRYVILLE, MO
Charles P|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
2/17/2025
Got me in quick and finished even quicker
2/18/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FENTON, MO
Dakota B|2024 Chevrolet Equinox
Confirmed Service Customer
2/19/2025
Everyone is always extremely helpful and nice while there. I received an oil change and tire rotation and felt like it was done rather quickly while I waited. Great place with great people 😁
2/19/2025
Dakota, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BONNE TERRE, MO
Nancy L|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
2/19/2025
Service representative kept us informed on getting warranty company to approve work. Once approved work was done quickly.
2/20/2025
Nancy----THANK YOU ! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CHESTERFIELD, MO
Susan B|2025 Buick Encore GX
Confirmed Service Customer
2/17/2025
Had oil change. Left and malfunction light came on. Called back and luckily was on way back down highway. Whoever did oil change didn’t put dip stick in all the way causing light to come on. Not real happy about it.
2/18/2025
Susan, we appreciate your honest feedback, as we are always looking for ways to improve. Thank you for leaving feedback. Please reach out to us so we may identify ways to improve your experience. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINTE GENEVIEVE, MO
Ted H|2025 Chevrolet Trailblazer
Confirmed Sales Customer
2/18/2025
The dealership did a great job and was very accommodating. Very helpful.
STEVEN ERMER
2/19/2025
Ted, it is great to hear everything was done quickly and to your satisfaction! Thanks for taking the time to leave us this information about your recent visit. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BONNE TERRE, MO
Timothy L|2025 GMC Sierra 1500
Confirmed Service Customer
2/19/2025
Friendly, efficient
2/20/2025
Timothy----- Thank You ! It is great to hear everything was done quickly and to your satisfaction!
IMPERIAL, MO
Jason E|2020 GMC 3500HD Sierra
Confirmed Service Customer
2/19/2025
Kept in touch on the progress and performed repairs as stated.
2/20/2025
Jason----THANK YOU ! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Michael L|2021 GMC Yukon
Confirmed Service Customer
2/20/2025
All went great
2/21/2025
Michael, we are very happy to have provided you with such a positive experience! We hope to see you soon!
SAINTE GENEVIEVE, MO
Christopher F|2022 GMC 2500HD Sierra
Confirmed Service Customer
2/21/2025
Quick in and out, friendly staff, great work.
2/22/2025
Christopher, we're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out to us if there's anything more we can do!
ARNOLD, MO
Cindy B|2023 Buick Envision
Confirmed Service Customer
2/21/2025
Great service. On time with service being completed and wonderful shuttle service!!
2/22/2025
Cindy, we're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
HERCULANEUM, MO
Karen T|2021 Buick Enclave
Confirmed Service Customer
2/23/2025
Very good
2/24/2025
Karen, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Richard E|2022 Buick Encore GX
Confirmed Service Customer
2/25/2025
Good experience with everyone involved. Always attentive to our needs.
2/26/2025
We're pleased to know we have been able to exceed your expectations and really help you out! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com.
ARNOLD, MO
George F|2025 Buick Enclave
Confirmed Sales Customer
2/26/2025
This is the second car I bought from them. I have been satisfied both times.
BART ANDERSON
2/27/2025
George----THANK YOU ! Your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC Cadillac and we look forward to serving you for all of your Automotive needs ! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Gary P|2020 Chevrolet Colorado
Confirmed Service Customer
2/26/2025
Needed a battery pronto, got it in and was chganged and service in an hour!!
2/27/2025
Gary---THANK YOU ! It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Sapaugh Chevrolet Buick GMC Cadillac and we hope to see you again. Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CRYSTAL CITY, MO
Linda B|2023 GMC Acadia
Confirmed Service Customer
2/26/2025
excellent service
2/27/2025
Linda-----Thank You ! We appreciate your business and we look forward to serving you in the future Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com !
EUREKA, MO
James M|2025 GMC Sierra 1500
Confirmed Sales Customer
2/26/2025
Friendly and courtesy environment
MICHAEL KINNEY
2/27/2025
James----THANK YOU ! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Robert B|2020 GMC 2500HD Sierra
Confirmed Service Customer
2/27/2025
Pleasant experience
2/27/2025
Robert, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Sandy F|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
2/27/2025
Oil change & tire rotation they forgot to put a mileage sticker in my window for next oil change so I had to make my own when I got home.
2/28/2025
Sandy----Thank You for the feedback and I am so sorry we did not complete the job properly ! I will discuss with our team and make sure this does Not happen again! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HIGH RIDGE, MO
Michael F|2025 GMC Sierra 1500
Confirmed Sales Customer
2/21/2025
Rich Konold and Joe Clemens were amazing to deal with and made the process quick and easy. I am extremely satisfied.
RICH KONOLD
2/23/2025
Michael, your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
OFALLON, MO
Sharon S|2019 Chevrolet Blazer
Confirmed Service Customer
2/22/2025
My service writer David was awesome to work with. He kept me informed and listened to my concerns.
2/24/2025
Sharon, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Michael S|2009 Chevrolet Tahoe
Confirmed Service Customer
2/24/2025
In and out quickly.
2/26/2025
Michael, we're glad everything was completed quickly! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Julia S|2025 Chevrolet Trax
Confirmed Service Customer
2/24/2025
Great customer service!
2/25/2025
Julia, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
POTOSI, MO
Bonnie C|2025 Buick Encore GX
Confirmed Sales Customer
2/27/2025
Excellent dealership, all personnel were polite and great. Your building is clean and that makes a great impression. All staff from sales to service were courteous and helpful
DYLAN ISAAC
2/28/2025
Bonnie----Thank You ! We appreciate your business and look forward to serving you for all of your Automotive needs! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Mark B|2025 Chevrolet Suburban
Confirmed Sales Customer
2/28/2025
The whole process was streamlined and very easy. Al Vincent was very kind, patient and professional. He met all my needs in a timely, diligent manner.
AL VINCENT
3/2/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SEATTLE, WA
David B|2024 Chevrolet Equinox
Confirmed Service Customer
2/28/2025
I came expecting that they could not repair the slow leak in my right rear wheel, but they repaired it with the plan I had when I purchased the car, so it didn't cost me anything.
3/2/2025
Thank you for taking the time to let us know how we did. We hope you have a great day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Keywanna J|2021 GMC Acadia
Confirmed Service Customer
2/28/2025
took care of me as soon as I arrived and was very professional. My wait was not long at all i was very pl
3/2/2025
Keywanna, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
James G|2024 Buick Envista
Confirmed Service Customer
2/28/2025
I fail to understand why a “scheduled” oil change/tire rotation takes almost two hours to complete.
3/2/2025
James, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Karie M|2023 Chevrolet Blazer
Confirmed Service Customer
2/28/2025
I always have a great experience anytime I’ve taken a vehicle to Sapaugh! Thank you!
3/2/2025
Thanks Karie! We always want to hear back from our clients and we're glad you had such a positive experience with us! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FREDERICKTOWN, MO
Jeffrey K|2023 Buick Envision
Confirmed Service Customer
2/28/2025
It was great service but I thought they always washed your car and mine was not and I also had grease I guess from the shoes on the door ledge. This is the 1st time this has happened so hopefully next time they will be more careful getting in my car.
3/2/2025
Jeffrey, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CRYSTAL CITY, MO
Lottie M|2024 Buick Encore GX
Confirmed Service Customer
3/1/2025
The experience was fast in getting everything done/repair. The experience was very positive. I was very satisfied with the whole process from start to finish.
3/3/2025
Lottie, we're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Diana J|2025 GMC 2500HD Sierra
Confirmed Sales Customer
3/1/2025
Everything went smooth and everybody did great.
RICH KONOLD
3/4/2025
Diana, your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PERRYVILLE, MO
Eric K|2017 Chevrolet Impala
Confirmed Service Customer
3/2/2025
Great service
3/3/2025
Eric, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
SAINT LOUIS, MO
Michael D|2019 Chevrolet Colorado
Confirmed Service Customer
2/28/2025
It is always good.
3/2/2025
Michael, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
ARNOLD, MO
Thomas C|2023 Buick Envision
Confirmed Service Customer
2/28/2025
Always does good job on my car
3/2/2025
Thomas, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
O FALLON, MO
Trinitiee A|2024 Buick Envision
Confirmed Sales Customer
3/3/2025
I had a wonderful experience
LOGAN CASH
3/4/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Kenneth H|2023 GMC 1500 Sierra
Confirmed Service Customer
3/3/2025
the service department is having trouble finding out the problem, however service calls me daily with updates and have provided me with a loaner thanks ken
3/4/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Glenda S|2021 Buick Enclave
Confirmed Service Customer
3/3/2025
The technician was very persistent and was able to find out why my tire was leaking. Sapaugh always does a wonderful job.
3/4/2025
Glenda, your wonderful feedback and rating mean a lot to us. Until the next time we meet, take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Anthony C|2024 Chevrolet Tahoe
Confirmed Service Customer
3/4/2025
Always welcoming and professional.
3/5/2025
Anthony, we really appreciate your feedback! Thank you, and have a fantastic day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Thomas G|2017 Chevrolet 2500HD Silverado
Confirmed Service Customer
3/5/2025
always helpful
3/6/2025
Thomas, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Julie M|2016 Chevrolet Tahoe
Confirmed Service Customer
3/2/2025
Sapaugh has been my go to shop for several years now. You can not beat the service you receive. Ryan makes sure every visit is smooth. This crew of folks goes above and beyond at every visit.
3/3/2025
Julie, thanks for highlighting our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
MILLSTADT, IL
Brian N|2023 GMC Terrain
Confirmed Service Customer
3/2/2025
It was outstanding
3/3/2025
Brian, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CRYSTAL CITY, MO
Carol S|2025 Chevrolet Equinox
Confirmed Sales Customer
3/3/2025
Awesome salesman!!
RANDY GRAVES
3/4/2025
We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PEVELY, MO
Lorenzo M|2022 Chevrolet Corvette
Confirmed Service Customer
3/5/2025
I picked up my car after it was serviced. Tire pressure was low. Had to ask the service tech to check my tires. No multi point inspection
3/10/2025
Lorenzo, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at your earliest convenience to discuss how we can turn this experience into a positive one. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Stephen J|2024 Chevrolet Silverado 1500
Confirmed Sales Customer
3/5/2025
Rich Konold did an awesome job, polite and worked with me on what wanted. Great guy to have on your team. June Cox was so friendly and wanting to help me. I will tell my family and friends it's worth the trip to go there.
RICH KONOLD
3/6/2025
Stephen, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
O'FALLON, MO
Janel K|2024 Buick Envision
Confirmed Sales Customer
3/6/2025
Jessica was a delight to work with. Thank you so much for a pleasant experience.
JESSICA BARNETT
3/8/2025
Janel, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
RED BUD, IL
Carol S|2024 GMC Sierra 1500
Confirmed Service Customer
3/6/2025
Great
3/8/2025
Carol, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DE SOTO, MO
Lisa T|2021 Chevrolet Equinox
Confirmed Service Customer
3/5/2025
I was told my car was good to go. When I got home, my receipt said leak above oil filter and axel seal leaking. No one told me about this. I called right back up there and my service advisor was gone for the day. I went in on Saturday and no one could help me. They said no service manager available on the weekends. I was told my advisor would call me this past Monday. I did not get a call. So, I called and was told he was not available again. I called again today and asked to speak to him. He was busy and couldn't talk. So, I asked to speak to a manager and was told that they were in a meeting. I bought this vehicle less than a year ago. It should not have problems yet. Plus, if it does I should be told and someone should get back to me.
3/6/2025
Lisa, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at your earliest convenience to discuss how we can turn this experience into a positive one. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HERCULANEUM, MO
Richard C|2021 GMC 2500HD Sierra
Confirmed Service Customer
3/6/2025
Ryan Stockham took excellent care of me. Understood my issues with the truck and had it repaired. Ms. June was very attentive and Greg took me home and was a nice easy to talk with. All valuable employees
3/7/2025
Richard, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CRYSTAL CITY, MO
Janet S|2019 Buick Envision
Confirmed Service Customer
3/6/2025
Great service, got me in quickly and got the part early enough to get my car done in time for work.
3/7/2025
Janet, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
IMPERIAL, MO
Doug E|2020 GMC 1500 Sierra
Confirmed Service Customer
3/7/2025
all good
3/7/2025
Doug, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Carl W|2018 Buick Encore
Confirmed Service Customer
3/10/2025
Everyone was very professional and kept me informed as to the progress of what was happing with my car. Thank you
3/12/2025
Carl, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Michael S|2016 Chevrolet 3500HD Silverado
Confirmed Service Customer
3/10/2025
Same great friendly service
3/12/2025
Michael, we really appreciate your positive review! Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FREDERICKTOWN, MO
Kylee M|2025 Buick Envista
Confirmed Sales Customer
3/7/2025
Was very simple, stress free
RANDY GRAVES
3/9/2025
Kylee, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ST LOUIS, MO
Ronald R|2021 Buick Envision
Confirmed Service Customer
3/7/2025
As always very satisfied with Sapaugh.
3/9/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BALLWIN, MO
Janene G|2016 Buick Encore
Confirmed Service Customer
3/7/2025
Sapaugh, Festus, MO has the BEST SERVICE TEAM EVER!! They are totally dialed into the needs of their customers and their vehicles. I have been there several times and this time has by far been the best experience I have ever had. Kylie was very accommodating while making my appointment. My advisor, Coty Johnston was very knowledgeable about my vehicle's repairs, June is always smiling, happy and considerate while she keeps you informed during your stay. My shuttle driver, cant remember his name, drove me very safely back to work. Even the ladies at the pick up point were very accommodating. My CLEANER THAN CLEAN car was parked right outside the door and running ready for me to get in. If you have high standards like me, this is where you should purchase and have your vehicle serviced. They DO NOT DISAPPOINT. Thank you TEAM SAPAUGH, FESTUS. I am no longer worried about having my car repaired.
3/10/2025
It's experiences like yours that really keep us motivated! Thank you again for the great review! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Laura O|2023 Chevrolet Equinox
Confirmed Service Customer
3/7/2025
Great Service,very nice employees !
3/10/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC, and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Frank K|2019 Chevrolet Equinox
Confirmed Service Customer
3/12/2025
Quick efficient and perfect.
3/13/2025
Frank, we're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
ARNOLD, MO
Russell R|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
3/12/2025
The service people are great.
3/13/2025
Russell, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
WATERLOO, IL
Mary M|2017 GMC Terrain
Confirmed Service Customer
3/12/2025
Emissions inspection
3/13/2025
Mary, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
FESTUS, MO
Carl D|2020 Buick Envision
Confirmed Service Customer
3/12/2025
Not only buying vehicles, but great service work too. That's why I use Sapaugh for everything!!!!!!
3/13/2025
Carl, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FESTUS, MO
Tammy Z|2024 Buick Envision
Confirmed Sales Customer
3/13/2025
This was our first time at Sapaugh GM. From the moment we stepped into the front door we were greeted with a friendly atmosphere. A very nice manager named Steven showed us some vehicles to start with and then salesman Dylan helped us select our new SUV. At no time were we pressured to buy any specific model, which is usually what you find at most dealerships. A very professional run organization. I highly recommend Sapaugh GM to anyone looking for a great car buying experience!
DYLAN ISAAC
3/14/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Paul S|2025 GMC Acadia
Confirmed Sales Customer
3/13/2025
Al Vincent was nice . My wife is happy With new acadia. Thank Paul & Carol Scherrer
AL VINCENT
3/14/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
James G|2025 Buick Envision
Confirmed Sales Customer
3/14/2025
Very good
JAMES HAAR
3/15/2025
James, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
SAINT LOUIS, MO
Robert C|2015 GMC Canyon
Confirmed Service Customer
3/14/2025
Mark Kaltenbronn and Rich Konold were fantastic !!! had my GMC Canyon back the same day after getting serviced
3/16/2025
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HERCULANEUM, MO
John M|2018 Chevrolet Cruze
Confirmed Service Customer
3/16/2025
I had an oil change and tire rotation completed and my advisor suggested a couple more things needed to be done and I agreed and got the work done. As I was waiting for my car he approached me and told me that the person working on my car suggested my brakes and rotors front and back all needed to be replaced because they were wore out. I immediately told him the front brakes and rotors were just replaced last summer with the best rotors and brake pads available and less than 11,000 miles. I’m sure the rear brakes probably need changed but I felt someone wasn’t being honest about the brakes. I normally have no issues with Sapaugh and work being done but this time I wasn’t completely satisfied with my service and hope this doesn’t happen again.
3/17/2025
John, we're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Mary B|2019 Buick Encore
Confirmed Service Customer
3/10/2025
Check engine light kept coming on then going back off. Diagnostic showed it needed intake work which was covered under my CNA warranty. Highly recommend purchasing this warranty as it cost me zero out of pocket and my vehicle was over 100k in miles!!
3/12/2025
Mary, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
PEVELY, MO
Ashley M|2020 Chevrolet Equinox
Confirmed Service Customer
3/10/2025
Top Tier
3/12/2025
Ashley, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
BARNHART, MO
Judy B|2024 Buick Envision
Confirmed Sales Customer
3/12/2025
Angie was wonserful
ANGELA PRICE
3/13/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
EUREKA, MO
Daniel B|2024 GMC Canyon
Confirmed Service Customer
3/12/2025
Sapaugh GMC takes the extra steps to make sure that I was happy with the buying experience. My salesman, Rich, explained and demonstrated my truck's features and answered all of my questions.
3/13/2025
Daniel, thanks for highlighting some of our staff who helped make this such a great experience! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Chris B|2023 Chevrolet Colorado
Confirmed Service Customer
3/14/2025
Oil change, tire rotation, and recall software update went smoothly and professionally
3/16/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again soon!
CRYSTAL CITY, MO
David H|2022 Buick Envision
Confirmed Service Customer
3/17/2025
Mike D. has been my car salesman for the last 20 years and he has taken care of us. This purchase here was our granddaughters first car so I took her to see Mike and as always we walked out with a brand new car.
3/19/2025
David, we're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Gary P|2019 GMC Acadia
Confirmed Service Customer
3/17/2025
Everything was first class from the time I got there till the time I left. 🤗
3/18/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Daniel R|2018 GMC 1500 Sierra
Confirmed Service Customer
3/17/2025
It was a good dealing with . The employee I dealt with was John bone he is an excellent employee done a very good job very top notch five star rating with John bone
3/18/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FRENCH VLG, MO
Gordon S|2024 GMC Terrain
Confirmed Service Customer
3/17/2025
It was fine
3/18/2025
Gordon, your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Michael S|2016 Chevrolet 3500HD Silverado
Confirmed Service Customer
3/18/2025
Same great service.
3/19/2025
Michael, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
FREDERICKTOWN, MO
Carl W|2018 Buick Encore
Confirmed Service Customer
3/18/2025
This service was done due to a promotional campaign by the dealership and I could not have been more impressed, I [ or my car ] was treated with the same care and attention as if I purchased the service package in advance. The oil and oil filter were changed and the car was washed and returned to me looking great. Thanks to the service team at the Sapaugh dealership for the outstand service. Carl M. Wilhelm, Sr.
3/19/2025
Carl, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
FESTUS, MO
Janene G|2016 Buick Encore
Confirmed Service Customer
3/18/2025
I had a great experience with this visit as I do with most visits. I made contact with 6 staff members while dropping off and picking up my vehicle. Each person made me feel important and valued. I do my best to take care of my Buick Encore (her name is Blue) which is why I trust, and pay the price, to have Sapaugh mechanics make sure Blue is running her best! I never have to walk away from an appointment hoping they fixed any issues. I drive away with confidence; and peace of mind is definitley worth the Sapaugh experience on any day of the week in a roundabout world!!! Thank you again smiling June, shuttle driver, cashier, service techs, greeters, receptionist, mechanics. You are all doing a great job!!!! Janene and Blue
3/19/2025
Janene, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC - Service! Please don't hesitate to reach out to us if there's anything more we can do!
DE SOTO, MO
David W|2018 GMC Yukon
Confirmed Service Customer
3/16/2025
Great service
3/17/2025
David, we're happy to hear you had such a positive experience with our team! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Roger C|2021 Chevrolet Traverse
Confirmed Service Customer
3/17/2025
Dave and June were fantastic, always a good experience at Sapaugh.
3/19/2025
Roger, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Michelle O|2024 GMC Terrain
Confirmed Service Customer
3/17/2025
First of all, you are not organized. I had my service on March 1, not March 14. Plus you have taken 15 vehicles back there for all 8 a.m. appointments and a person who came in for a 9:15 appointment had the same service as I did and they got to leave before me. So you tell me.
3/19/2025
Michelle, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (636) 931-0055 at your earliest convenience to discuss how we can turn your experience into a positive one.
SAINT MARY, MO
Doug M|2018 GMC 1500 Sierra
Confirmed Service Customer
3/17/2025
It took almost two and a half hours to have four tires rotated and balanced. That's ridiculous
3/23/2025
Doug, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
TROY, MO
Ronald R|2021 Buick Envision
Confirmed Service Customer
3/18/2025
I love and respect Spaugh and the executive general Manage . Always a timely job on time and professional.
3/19/2025
Ronald, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
BALLWIN, MO
Darrell R|2024 Buick Envision
Confirmed Sales Customer
3/19/2025
Very nice and easy to deal with prompt
RICHARD GERBER
3/20/2025
Darrell, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SALEM, MO
Douglas M|2018 Chevrolet Equinox
Confirmed Service Customer
3/19/2025
Friendly people. Good communication
3/20/2025
Douglas, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
FESTUS, MO
Willie G|2025 Buick Encore GX
Confirmed Service Customer
3/19/2025
It took two months to get my 2025 Buick back up camera fixed, and now that it’s fixed I can read my back license plate while I back up, so I will be bringing my vehicle back in. Yhanks
3/24/2025
Thank you for taking the time to leave us your feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
David B|2024 Chevrolet Equinox
Confirmed Service Customer
3/20/2025
I always get the red carpet treatment from Sapaugh: that is why I have purchased 2 new vehicles from them. They have a reliable service department.
3/21/2025
David, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Lynn I|2024 Buick Encore GX
Confirmed Service Customer
3/20/2025
Courteous, efficient,. Very impressed and grateful that this is where I bring my car for maintenance and service.
3/21/2025
Lynn, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CRYSTAL CITY, MO
Robert C|2009 Chevrolet Impala
Confirmed Service Customer
3/20/2025
Brought in a 2009 Chevy impala for service and inspection. Was told would be less than $4500 and they had all parts to finish that day. As I live 45 minute away was prepared to wait. Waited 10 hours to find that they didn’t have all parts. Waited week and a half for parts. Then was there an additional 5 hours till done. Total bill almost $4700. Guess their guess didn’t include tax or something called misc expense, which was exactly 10 percent of parts charge. Was told by laughing service rep that this was shop fees for rags and solvents. Paid my bill and left. Also didn’t buy 25 Corvette with yellow leather interior. Was going to update my corvette I bought there 3 years ago, decided I’ll look elsewhere. I will say this, the older lady coordinating the waiting room was awesome; attentive to all.
3/25/2025
Robert, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Sapaugh Chevrolet Buick GMC, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at 636-399-5304 to discuss ways we can better serve you in the future. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PACIFIC, MO
Jerry M|2018 Chevrolet Equinox
Confirmed Service Customer
3/21/2025
My son dropped the car off for an 8am appointment to get an oil change and tire rotation. He called to check if it was complete at 12:15 and the service dept said his service advisor would call when it was complete. My wife called at 2:30 since we still had not received a call and was told the same thing. After 5pm and still not hearing from anyone we drove down to pick up the car before service closed at 6pm. When we arrived we were told that is was ready. I asked when it was complete and the paperwork said it was ready at 1:52pm. My son who is a college student was late for an appointment due to not getting called when the car had been ready for 3 hours. Not the best experience considering we have had all the maintenance on the car done at your location.
3/26/2025
Jerry, we regret to hear that your experience with us was not a more positive one. We'd like the opportunity to turn your experience around. Please reach out to us at your earliest convenience to discuss how we can turn this experience into a positive one. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CRYSTAL CITY, MO
Bruce B|2023 Buick Encore GX
Confirmed Service Customer
3/18/2025
Polite & efficient as always
3/19/2025
Bruce, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
John R|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
3/18/2025
Was able to wait in the lounge for my oil change and inspection. The service was quick and that is why I would never go anywhere else. Thank you
3/19/2025
John, your wonderful feedback and rating mean a lot to us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sapaugh Chevrolet Buick GMC! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HOUSE SPRINGS, MO
Kelly C|2021 GMC Yukon
Confirmed Service Customer
3/20/2025
We were traveling and our car broke down. Had to get it towed to your dealership. Service advisor Mark Kaltenbronn said they would get it right in. It sat for two days before the Service Director Dave Walker took over the claim. Once Dave took over the repair was made very smoothly.
3/25/2025
Kelly, thank you for taking the time to leave us feedback about your experience with us. We do hope we can be of assistance in the future. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ORAN, MO
Doug E|2020 GMC 1500 Sierra
Confirmed Service Customer
3/20/2025
everything went great
3/21/2025
Doug, we appreciate you taking the time to leave us this feedback. We hope you have a great day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Jan G|2016 Buick Enclave
Confirmed Service Customer
3/21/2025
Consistently my needs are met in a very timely fashion. Thank you Sapaugh.
3/22/2025
Jan, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Harry B|2020 GMC Terrain
Confirmed Service Customer
3/21/2025
Car came out dirtier then it went in car wash broke down and left it the way it was and didn't finish cleaning it.
3/26/2025
Harry, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us to discuss your concerns, as your satisfaction is of utmost importance to us. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Joe S|2022 Buick Enclave
Confirmed Service Customer
3/21/2025
Appointment on time and professionally completed.
3/22/2025
Joe, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
STE GENEVIEVE, MO
Rebecca F|2024 Buick Encore GX
Confirmed Service Customer
3/21/2025
Waited three hours for a recall update to be fixed and it couldn’t be done. Took the day off work for nothing. Then I tried to reschedule for a Saturday so I wouldn’t have to lose another day of work, but it has to be done Monday-Friday so IT is available to help.
3/26/2025
Rebecca, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact us when you have an opportunity, and we will be more than happy to try and turn your experience around. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FARMINGTON, MO
Tiffany B|2018 Buick Encore
Confirmed Service Customer
3/21/2025
Always pleasant
3/22/2025
Tiffany, thank you for choosing Sapaugh Chevrolet Buick GMC as your first choice for all your automotive needs! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Brian N|2021 GMC 1500 Sierra
Confirmed Service Customer
3/24/2025
I came in for an inspection and I was met by a very nice young man and turned over to a service technician and they took my truck and finished the inspection then I paid and went home
3/25/2025
We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CRYSTAL CITY, MO
David H|2024 GMC Canyon
Confirmed Sales Customer
3/26/2025
Kevin stanfill has always been very helpful in my purchase
KEVIN STANFILL
3/27/2025
David, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FENTON, MO
Laura V|2025 Chevrolet Equinox
Confirmed Sales Customer
3/23/2025
You had a vehicle that wasn’t exactly what I wanted, so David Isaac found the vehicle that I wanted and got it for me at the price that was right for me.
DAVID ISAAC
3/24/2025
We're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CADET, MO
Kerry C|2024 Chevrolet Trax
Confirmed Service Customer
3/25/2025
Polite friendly service, time waited what they told me.
3/27/2025
Kerry, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FRENCH VLG, MO
Sandra H|2019 GMC Yukon
Confirmed Service Customer
3/26/2025
Friendly, knowledgeable staff who always provides excellent service!
3/27/2025
Sandra, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
David B|2021 Chevrolet Traverse
Confirmed Service Customer
3/26/2025
Fast service
3/27/2025
We're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Michael M|2024 GMC Sierra 1500
Confirmed Service Customer
3/28/2025
David Walker is a pleasure to work with and Rich Konold is sales is top notch.
3/30/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Orin B|2023 Buick Enclave
Confirmed Service Customer
3/28/2025
Everything was done good and in a timely manner
3/30/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CALEDONIA, MO
Rosie F|2023 Chevrolet Equinox
Confirmed Service Customer
3/28/2025
I was very frustrated that I sat at the dealership for almost 3 hours for a an oil change and tire rotation and no one came and said anything! When I did ask they said it was almost finished, but I was there until close that evening. I understand things come up but communicating with your guest would have been helpful when I was just in there for something routine. When I finally got my vehicle the hood wasn't even down and I don't know how the person didn't see the notification on my dash that the hood was still up. Overall it was an awful experience! I understand things come up but all of us waiting that evening was very frustrated!
4/3/2025
Rosie, we regret to hear that you had this experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us. Sincerely, Joe Clemens Executive General Manager Office Number: 636-931-0055 Ext 4122 Mobile: 636-399-5304 Email: Jclemens@Sapaugh.com
FESTUS, MO
Sylvia A|2013 Chevrolet Equinox
Confirmed Service Customer
3/28/2025
I purchased a used vehicle with a warranty the battery was bad and it was replaced. That battery went bad within 2 1/2 years and needed replacement. I was told initially battery under warranty but once I got to dealership not covered warranty didn’t apply
3/30/2025
We appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us when you have a chance. Thank you, and we look forward to hearing from you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com.
SAINT LOUIS, MO
Gary R|2025 GMC Sierra 1500
Confirmed Sales Customer
3/30/2025
The team at Sapaugh GM made purchasing our new 2025 GMC Sierra very easy, everyone was Friendly and Professional
RICH KONOLD
3/31/2025
We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
NEW HAVEN, MO
Donald M|2020 Buick Enclave
Confirmed Service Customer
4/1/2025
Did a very thorough job and everyone was very nice.
4/2/2025
Donald, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Francis B|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
4/2/2025
Bryan , was great to work with as I told him what I was looking for and color. He gave me the option’s and colors to choose from with a number of vehicles, wich I liked .
BRYAN OGLE
4/3/2025
Francis, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Timothy D|2021 GMC 1500 Sierra
Confirmed Service Customer
4/2/2025
Sapaugh's are the best! Top to bottom a class outfit!
4/3/2025
Timothy, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Brittani S|2023 GMC Terrain
Confirmed Service Customer
4/2/2025
We had dropped the vehicle off for tire rotation and oil change. They notified us with things that needed changed or replaced but was never pushy about it. Very satisfied with our experience
4/5/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Martin H|2024 Chevrolet Silverado 1500
Confirmed Service Customer
3/27/2025
great people and service
3/28/2025
Martin, we appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HERCULANEUM, MO
Henry B|2023 Chevrolet Tahoe
Confirmed Service Customer
3/31/2025
fast efficient service
4/1/2025
We're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com.
SAINT LOUIS, MO
Daniel B|2024 GMC Canyon
Confirmed Service Customer
3/31/2025
I had front and rear splash guards installed on my 2024 Canyon. I was kept informed about the progress of the installation, which was done correctly.
4/2/2025
Daniel, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Courtney J|2025 Buick Envista
Confirmed Sales Customer
3/31/2025
Jim was amazing! He walked us through the whole process and showed up everything we asked for! I would definitely recommend this.
JAMES HAAR
4/1/2025
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DESLOGE, MO
Kenneth C|2019 Chevrolet 2500HD Silverado
Confirmed Service Customer
4/7/2025
We arrived at schedule appointment (7:30 a.m.) and our vehicle was taken straight back to get serviced. We were on our way at 9:00 a.m.. Everyone was very kind and helpful. This was a pleasant surprise.
4/9/2025
Kenneth, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Jason B|2022 Chevrolet Equinox
Confirmed Service Customer
4/7/2025
made an appointment for an oil change and service. The manager said it would be about an hour or so to complete the task. As promised i was in and out in a reasonable time frame.
4/9/2025
Thanks Jason! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you're ever in need of more help, please let us know!
IMPERIAL, MO
Marilyn S|2023 GMC Terrain
Confirmed Service Customer
4/7/2025
Friendly staff, was quick and efficient.
4/9/2025
Marilyn, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Richard M|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
4/6/2025
Great service every time
4/7/2025
Richard, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
SAINT LOUIS, MO
Kent H|2024 GMC Sierra 3500 HD
Confirmed Sales Customer
4/6/2025
was a great experience had a truck I liked and gave me a good deal Jessica was great
JESSICA BARNETT
4/7/2025
We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
URSA, IL
Nancy B|2020 Buick Enclave
Confirmed Service Customer
4/7/2025
Great customer service!
4/9/2025
Nancy, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
STE GENEVIEVE, MO
Christopher B|2024 Chevrolet Silverado 1500
Confirmed Sales Customer
4/7/2025
Was one of the best experiences buying a truck I have ever had.
BART ANDERSON
4/9/2025
We appreciate you taking the time to leave us this feedback. We hope you have a great day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Dennis D|2022 Buick Envision
Confirmed Service Customer
4/7/2025
Great experience as always
4/9/2025
Dennis, thank you for choosing Sapaugh Chevrolet Buick GMC as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Randy W|2025 GMC Canyon
Confirmed Sales Customer
4/7/2025
It was good The salesman was good and knowledgeable
JAMES HAAR
4/9/2025
Randy, we're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Daniel O|2024 GMC Canyon
Confirmed Service Customer
4/7/2025
It was quick and convenient.
4/9/2025
Daniel, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Terry C|2020 GMC Terrain
Confirmed Service Customer
4/9/2025
Great
4/11/2025
We appreciate your positive review about your recent experience with us! If you're ever in need of more help, please let us know! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Anna Y|2023 Buick Encore GX
Confirmed Service Customer
4/10/2025
Fixed my tire in a timely manner.
4/10/2025
Anna, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Joseph M|2022 GMC Canyon
Confirmed Service Customer
4/11/2025
We missed seeing Ms. June. Things are always better flowing with her monitoring the service. Thanks to Ryan and Mark Kaltenbronn for their prompt assistance also.
4/12/2025
Our staff is committed to providing each of our clients with the best automotive experience! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FREDERICKTOWN, MO
Megan A|2025 Buick Encore GX
Confirmed Sales Customer
4/11/2025
Carla was amazing and got us in a new car when we didn’t think it would be possible.
CARLA TALBERT
4/13/2025
Megan, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
David B|2013 Chevrolet Cruze
Confirmed Service Customer
4/13/2025
I initially brought my car in for a tire rotation, an oil change and asked to have your service department look a fixing a miss causing the car to lose power. They couldn't find any reason for the car to be losing power, but said I had a leaking water pump and installed a new one. The also reported I had a couple of small oil leaks which I declined to fix at this time. I left the dealership and when I was 1/2 way home my 2014 Cruze lost power. I returned and a mechanic had left a hose loose. It was quickly reconnected, and I headed home again, when I was about 1/2 way home the car again began to miss worse than it had when I first brought the car to you, the check engine light came on and it died in my driveway. I called and your service department had it towed back to your garage. They then found it needed a new coil and replaced the plugs. The total cost was $ 1,465.79 for the initial work. $837.98 for the second visit to correct the issue I originally brought the car in for. Your employee Jeff was very nice and gave us a discount on the second visit.
4/14/2025
David, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Mel S|2023 Chevrolet Traverse
Confirmed Service Customer
4/9/2025
Good job, but they lost my car took awhile to find it.
4/10/2025
Mel, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Karen B|2023 Buick Envision
Confirmed Service Customer
4/10/2025
Wonderful service! I especially appreciated getting it done quickly.
4/11/2025
Karen, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
BALLWIN, MO
Richard S|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
4/10/2025
Professional and friendly service. They truly care about the patron.
4/11/2025
Richard, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DeSOTO, MO
Thomas C|2023 Buick Envision
Confirmed Service Customer
4/11/2025
Always courteous and professional
4/12/2025
Thank you for choosing Sapaugh Chevrolet Buick GMC - Service as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
O FALLON, MO
Deborah S|2022 Chevrolet Spark
Confirmed Service Customer
4/11/2025
Brandon and Joseph helped me out tremendously, and explained every step of the process. I am very pleased with my Chevy Spark. Thanks!
4/12/2025
Deborah, we're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC. We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Roger O|2024 Buick Enclave
Confirmed Service Customer
4/11/2025
Very through and professional. The only complaint I have is the wait time was 2 hours for oil change, tire rotation and car wash. My wife commented that she has her car serviced there doing the same tasks and it usually lasts 1 hour, Not a huge deal, but I thought it was worth mentioning.
4/12/2025
Roger, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us so we can assist you further. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
WATERLOO, IL
Kevin H|2024 GMC Terrain
Confirmed Sales Customer
4/14/2025
Alisha ward did wonderful. She listened. Gave me some options. Seemed pretty seamless to me.
JESSICA BARNETT
4/15/2025
We're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Cynthia H|2015 Chevrolet Traverse
Confirmed Service Customer
4/14/2025
great experience
4/15/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CRYSTAL CITY, MO
Susan D|2021 Buick Encore GX
Confirmed Service Customer
4/14/2025
Able to drop off. Always wash my vehicle when they’re done.
4/15/2025
Susan, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
FESTUS, MO
Chase M|2025 Chevrolet Suburban
Confirmed Sales Customer
4/15/2025
Kevin Stanfill was excellent and very thorough with the sale of my new 2025 Chevrolet Suburban high country. I got a good trade in value on my other Yukon XL. I highly recommend Sapaugh GM Country, Joe Clemens wants to make sure everyone leaves happy. Chase Maune
KEVIN STANFILL
4/16/2025
Chase, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Oliver B|2025 Chevrolet Tahoe
Confirmed Sales Customer
4/16/2025
From the time I ordered my new Tahoe until it arrived the Sapaugh team was spot on making sure I was. Kept informed of the progress for delivery. Once it arrived they made the purchase process move and simple. I have purchased several cars/trucks from Sapaugh Motors over the years and they have always stood behind their product and get better with every purchase. Thank you Larry, Joe, my salesman Rich Konold and the entire Sapaugh Team.
RICH KONOLD
4/17/2025
Oliver, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CRYSTAL CITY, MO
Stephen L|2020 Chevrolet Malibu
Confirmed Service Customer
4/16/2025
Flawless Service Experience I wonder why Sapaugh stopped giving out the results of the multi-point inspection. I haven’t received the results in many visits now.
4/16/2025
Stephen, your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (636) 931-0055 so we can discuss your experience further. We look forward to hearing from you.
IMPERIAL, MO
George B|2018 GMC 1500 Sierra
Confirmed Service Customer
4/16/2025
Clean and good customer service and just a friendly polite place
4/17/2025
We're pleased to know we have been able to exceed your expectations and really help you out! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com.
HERCULANEUM, MO
Faith W|2025 GMC Terrain
Confirmed Sales Customer
4/14/2025
Kevin Stanfill is THE MAN. I was on the hunt for a new mustang. Came in to get a second opinion I received from the other dealership about my car I bought from him 3 years prior. He listened, made sure they did a thorough look at my car, and went through all of my options with me. Anytime I had a request or something I wanted, Kevin made sure to take care of it for me. I ended up leaving with a new vehicle and didn’t even expect to but I am THRILLED! Greg made sure the financial part was smooth and quick and explained everything in detail. Will forever continue to do business with Kevin and Sapaugh because you have the best customer service and I feel like family here. Thank you!!
KEVIN STANFILL
4/15/2025
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Haleigh B|2025 GMC Acadia
Confirmed Sales Customer
4/16/2025
Everyone at Sapaugh was great! Ken was a great salesman and really made my first car buying experience feel like an ease. The financing guy was great as well, really worked with me to get to where I was comfortable spending. Both gave great advice and made me comfortable knowing I made the right decision in the dealership & vehicle!
KENNETH MCCONNELL
4/17/2025
Haleigh, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BARNHART, MO
Lisa B|2025 GMC Acadia
Confirmed Sales Customer
4/16/2025
Austin is an asset to your dealership. He was great to work with and very respectful. He helped me when I had difficulties with the infotainment center after purchasing my new Acadia.
AUSTIN DUDGEON
4/17/2025
Lisa, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Doug S|2022 GMC 1500 Sierra
Confirmed Service Customer
4/17/2025
Quick, clean and easy morning. I waited for my my truck. I had Coffee and wifi, all was good.
4/18/2025
Doug, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Charles P|2021 GMC 1500 Sierra
Confirmed Service Customer
4/19/2025
Great teamwork, Gets you a great experience
4/21/2025
Charles, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Nancy B|2020 Buick Enclave
Confirmed Service Customer
4/16/2025
Great customer service!
4/17/2025
Nancy, thanks! We always want to hear back from our clients and we're glad you had such a great experience with us! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
STE GENEVIEVE, MO
Viola B|2025 Buick Envision
Confirmed Sales Customer
4/18/2025
Turned in my lease car and obtained another. Love the car and the experience was very good.
RICHARD GERBER
4/20/2025
Viola, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FARMINGTON, MO
Dawn S|2025 Buick Envision
Confirmed Sales Customer
4/18/2025
A+
RICH KONOLD
4/21/2025
Thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CHESTERFIELD, MO
Kathleen D|2018 Chevrolet Traverse
Confirmed Service Customer
4/18/2025
Got a oil change need to bring it back in Monday 4 21 2025. It is leaking a little oil
4/21/2025
Thank you for taking the time to leave us feedback about your experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help!
FESTUS, MO
Robert C|2015 GMC Canyon
Confirmed Service Customer
4/18/2025
Thanks to Mark Kaltenbronn who took care of me as always
4/21/2025
Robert, we always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HERCULANEUM, MO
Russell P|2019 Chevrolet Blazer
Confirmed Service Customer
4/20/2025
Very professionally done from the oil change to the interior vacuumed out
4/21/2025
Russell, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PEVELY, MO
Howard B|2017 Chevrolet Equinox
Confirmed Service Customer
4/21/2025
On Saturday 4/19/2025 i had an Oil Change and tire rotation scheduled, the girls at the service at the service desk tremendously. they also answered all question with the up most patience. The wait as far as the mechanics was not long at all. I feel they gave me some really good service, from both sides.
4/22/2025
Howard, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
VALLES MINES, MO
Robert Y|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
4/19/2025
Great customer service at checkout. Stop being dishonest to get the sale, tell the entire price including labor when asked how much for a service. Large double the price charges at the end is dishonest, especally at this day and age. This is one reason why I hate going to the dealerships. Had it not been for my warentee, I wouldn't have came to the dealership for service this time.
4/21/2025
We regret to hear that your experience with us was not a more positive one. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
John C|2021 GMC Acadia
Confirmed Service Customer
4/20/2025
Service was done in a very timely manner, however, 2nd time I had my car in service & the car was not run through the car wash
4/21/2025
Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
IMPERIAL, MO
Dale B|2024 GMC Terrain
Confirmed Service Customer
4/21/2025
They were kind and courteous but when they washed my car the put a pretty good ding on the hood that went through paint to metal other than that everything else was good
4/22/2025
Dale, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
POTOSI, MO
Robert B|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
4/21/2025
G
4/23/2025
Robert, thank you for the five star rating! We are always more than happy to assist you if anything else comes up. Take care!
FESTUS, MO
Matthew N|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
4/21/2025
I won't be back. I spent close to $800 on some routine maintenance for my truck. The technician did not a tighten down one of the transfer cases so it was leaking oil all over my driveway. I understand mistakes can happen but I called your service department right away told them I would be out around 5:00 and I needed this remedied. I got help from one of the service techs a guy with longer hair first thing he says oh we close in an hour. This is not something you should be telling a customer where you made a mistake I had to come out and leave my vehicle there overnight because they were unwilling to just get it taken care of when I came back on Friday night. Then they call me the next morning making it sound like they'll have the shuttle out to my house within about a half an hour I call you over an hour later and I'm told that I am next in line after another person this entire experience is very similar to another one I had a few months ago no communication and no one seems to care. The service advisor I picked a vehicle up from John also didn't seem to care. When I told him I would most likely not be back he said fine then don't come back and walked away. After spending this amount of money I will just take my business elsewhere most likely will also buy my vehicles somewhere else. Your sales department is great but your service is just lackadaisical. I've never been offered anything from my trouble nothing just oh well I only had one driver All I get is excuses when I have a problem generally one caused by your negligence.
4/26/2025
Matthew, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us when you can so we can address this situation directly. Thank you and have a great day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Steven C|2024 Buick Envista
Confirmed Service Customer
4/21/2025
All good,people,service and waiting area
4/22/2025
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BARNHART, MO
Glenn Z|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
4/21/2025
Great people to work with.
BART ANDERSON
4/22/2025
We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINTE GENEVIEVE, MO
Glenda O|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
4/23/2025
Very courteous staff. Made us fill like a part of the family
4/24/2025
Our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
GREENVILLE, MO
Barry C|2025 Buick Envista
Confirmed Sales Customer
4/23/2025
I have purchased many vehicles at Sapaugh over the last 20+ years and I continue to return because I enjoy doing business there
CARLA TALBERT
4/24/2025
Barry, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Bruce G|2020 Chevrolet Blazer
Confirmed Service Customer
4/23/2025
All Services were prompt. Very friendly staff checking in and out. Will recommend to my family and friends.
4/24/2025
Bruce, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
BLOOMSDALE, MO
Ben M|2025 Chevrolet Corvette
Confirmed Service Customer
4/23/2025
They were great as usual. In and out.
4/24/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Tamara P|2020 Chevrolet Equinox
Confirmed Service Customer
4/24/2025
Good except we asked them to see why the daytime lights don’t automatically turn on and to see about turning off the area of when you are stopped for a few seconds the engine sits down other than that a good experience
4/25/2025
Tamara, we really appreciate your feedback! If you'd be willing to provide more feedback, please reach out to us at (636) 931-0055 so we can assist you further.
FARMINGTON, MO
David B|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
4/22/2025
Got me in fast and explained what was wrong with the truck and what to expect on cost
4/23/2025
David, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Larry C|2023 Buick Envision
Confirmed Service Customer
4/22/2025
I always ask for Mark! He is sure to take care of my vehicles.
4/23/2025
Larry, we're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC - Service. Feel free to reach out to us if you need anything. Have a wonderful day.
HILLSBORO, MO
Boniface S|2025 Chevrolet Trailblazer
Confirmed Sales Customer
4/23/2025
It was actually an excellent experience. Jim took a lot of time with us and make sure we were comfortable with what we were purchasing. The only minor complaint I have is that I had stated that I was pre-approved through First Community for the loan, but you still did a credit check and didn’t use what I had told you. All in all though I can’t say enough good things about Jim. He is very responsive and he is concerned and does a great job as a sales rep. I will highly recommend anyone to contact him for any Auto needs that they have in the future.
JAMES HAAR
4/24/2025
We are glad we could help! Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ST LOUIS, MO
Jessica B|2024 Chevrolet Silverado 1500
Confirmed Sales Customer
4/23/2025
Smoothy easy purchase
JESSICA BARNETT
4/24/2025
Jessica, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
VANDALIA, IL
Gary R|2021 GMC 1500 Sierra
Confirmed Service Customer
4/24/2025
The employees in the service department are kind, courteous and knowledgeable.
4/25/2025
Gary, we're glad to hear you found our staff was so knowledgeable and helpful! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Judith P|2023 Chevrolet Traverse
Confirmed Service Customer
4/24/2025
Oil changed, car washed and cleaned
4/25/2025
Judith, thank you so much for your positive comments about Sapaugh Chevrolet Buick GMC! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CRYSTAL CITY, MO
Cynthia W|2025 Chevrolet Trax
Confirmed Sales Customer
4/24/2025
Friendly and knowledgeable staff
RANDY GRAVES
4/27/2025
Cynthia, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BARNHART, MO
James K|2025 Chevrolet Equinox
Confirmed Sales Customer
4/25/2025
It was a great experience. Better than any we have had buying a car. Kevin was wonderful to work with.
KEVIN STANFILL
4/27/2025
James, our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
STE GENEVIEVE, MO
Benjamin W|2018 GMC 1500 Sierra
Confirmed Service Customer
4/25/2025
Compete waste of time and money. Charged 212.50 to tell me what I already knew. Rear end needs replaced, but couldn't give me any reason on what caused it and refused to help with my issue
5/1/2025
Benjamin, thank you for taking the time to leave us your honest feedback. We'd like the opportunity to discuss this with you. Please reach out to us at your earliest convenience to discuss how we can turn your experience into a positive one. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CEDAR HILL, MO
Linda V|2024 Chevrolet Equinox
Confirmed Service Customer
4/25/2025
I brought my car in for an oil change and had an appointment. I was on time, greeted immediately, escorted to the registration desk and treated with respect. The wait time was about an hour and the waiting area was large, clean and comfortable. No complaints to offer.
4/27/2025
Linda, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
STE GENEVIEVE, MO
Jeffrey D|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
4/27/2025
Oil change - done in timely manner and good service.
4/28/2025
Jeffrey, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Robert P|2023 Buick Enclave
Confirmed Service Customer
4/28/2025
My experience was fine. I had no issues except when sitting in the waiting room just about everyone had very valid complaints about their on going issues with the dealership. Some had been waiting 4 or more hours and couldn’t get appropriate updates. At a few points it was becoming I comfortable because sometimes the other customers were getting heated. I just held my head down and felt I couldn’t move, even the lady that comes to check on you didn’t come back. I just wish more was done to help ease customers concerns and not make it a VERY uncomfortable situation.
4/29/2025
Robert, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us to discuss your concerns, as your satisfaction is of utmost importance to us. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Nina T|2017 Buick LaCrosse
Confirmed Service Customer
4/28/2025
Good service as usual
4/29/2025
Nina, your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Michael C|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
4/28/2025
I dropped my vehicle off and it was completed quickly. I was very pleased with the service.
4/29/2025
Michael, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Sapaugh Chevrolet Buick GMC - Service and we hope to see you again.
FESTUS, MO
Lawrence V|2023 GMC SIERRA 1500
Confirmed Service Customer
4/28/2025
As always, your service people are very friendly and very helpful. I came in for an emissions test that is needed for all vehicles when you get your yearly tags. I also had my truck washed. also well done. I will be going back in early May to have an oil change and tire rotation on my other vehicle. Also purchased at Sapaugh.
4/29/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Amanda G|2025 GMC Terrain
Confirmed Sales Customer
4/28/2025
The establishment was very clean. The team members were very polite and welcoming! My salesman was Austin and he was very informative and patient while trying to make my decision. He was super helpful with helping me find just what I was looking for!!!
LOGAN CASH
4/29/2025
Amanda, we're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC. Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HERCULANEUM, MO
Shannon V|2025 Buick Encore GX
Confirmed Sales Customer
4/29/2025
Friendly, easy process. Proactive discussion with salesperson about what I was looking for made the time in the dealership much smoother and faster.
RANDY GRAVES
4/30/2025
Shannon, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
MANCHESTER, MO
John V|2025 Chevrolet Colorado
Confirmed Sales Customer
4/30/2025
Very professional. All our questions were answered and the negotiation went smoothly and timely.
ALISHA WARD
5/24/2025
Thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PERRYVILLE, MO
Eileen K|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
5/1/2025
Mark took the time & went through the invoice.
5/2/2025
Eileen, we really appreciate your positive review! Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Arthur M|2025 GMC Yukon XL
Confirmed Sales Customer
4/26/2025
Mike Kinney and Rick Gerber worked with me every step of the way when purchasing and building a new Yukon from GMC. Any issues that arrived were resolved immediately.
MICHAEL KINNEY
4/28/2025
Arthur, we're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC. Thank you again for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Christy B|2019 Chevrolet Equinox
Confirmed Service Customer
4/28/2025
Fixed the problem efficiently and even washed my car, great job
4/29/2025
We are very happy to have provided you with such a positive experience! We hope you have a great day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BARNHART, MO
David B|2023 Chevrolet Traverse
Confirmed Service Customer
4/30/2025
As a current costumer, I will continue to patronize Sapaugh Motors.
4/30/2025
David, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Teresa L|2011 Chevrolet Avalanche
Confirmed Service Customer
5/2/2025
Was told the Truck needed a new Transmission and would cost $8,000. Took it to another mechanic and turns out it had a frayed wire to the knock sensor and a broken motor mount. Got truck back it is running great and cost less than $1,000 to get it back on the road and running again. Sapaugh - what a joke of a service department!!
5/7/2025
Teresa, we regret to hear that you had this experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us so we can work towards a resolution. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BARNHART, MO
David G|2025 Chevrolet 2500HD Silverado
Confirmed Sales Customer
5/5/2025
It was a great hassle free experience.
RICH KONOLD
5/7/2025
David, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
LAREDO, TX
Frank K|2019 Chevrolet Equinox
Confirmed Service Customer
5/7/2025
Quick efficient and well done
5/8/2025
Frank, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Gary S|2023 GMC Yukon XL 1500
Confirmed Service Customer
5/1/2025
Friendly, courteous and professional. Their service is outstanding.
5/2/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC - Service and we hope to see you again soon!
SAINT LOUIS, MO
Doug S|2022 GMC 1500 Sierra
Confirmed Service Customer
5/5/2025
This was the second time I brought my truck in for the recall on the grill. First time was a review to see if I needed one and second was to replace. On the second visit, they ran out of caulk, but a truck was coming. Then they got the caulk but found out they did not have right part and I would have to schedule another visit. They should have known a full grill was needed before calling back in for service. I will need to return sometime in the future. Hours were wasted at the dealer.
5/6/2025
Doug, we regret to hear that your experience with us was not a more positive one. We would like the opportunity to address your concerns. Please reach out to us 636-399-5304 when you have a chance. Thank you, and we look forward to hearing from you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Harry G|2025 Buick Envision
Confirmed Sales Customer
5/5/2025
Randy was a very knowledgeable salesman and helped us every step of the way in our purchase.
RANDY GRAVES
5/6/2025
Harry, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Christopher P|2025 Chevrolet Trax
Confirmed Sales Customer
5/5/2025
Everything was great. My experience was better than expected.
JESSICA BARNETT
5/6/2025
Christopher, your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
John H|2023 Chevrolet Traverse
Confirmed Service Customer
5/9/2025
Always friendly and professional people
5/11/2025
John, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
STE GENEVIEVE, MO
Charles P|2018 Chevrolet Traverse
Confirmed Service Customer
5/9/2025
Took their time repaired the vehicle correctly
5/11/2025
Charles, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FENTON, MO
Thomas W|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
5/9/2025
Very fast and easy to work with.
DYLAN ISAAC
5/11/2025
We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
MASCOUTAH, IL
Sheila R|2026 GMC Terrain
Confirmed Sales Customer
5/12/2025
Very helpful, found the car wanted!
BART ANDERSON
5/13/2025
We are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
POTOSI, MO
Patricia R|2025 Buick Envision
Confirmed Sales Customer
5/12/2025
We were very pleased when we arrived they gave us time to look over the vehicles before running out. When Alisha did come out she was very pleasant and helpful. Very knowledgeable about the cars we were looking at. Steven was very helpful and followed up with a phone call to see if we needed any additional information. When we returned to purchase everything went smoothly. Even closing the deal with Greg went quickly. The whole process went effortlessly. I got where I hated to buy a car because it turned into an all day ordeal. I would highly recommend Sapaugh dealership to anyone.
ALISHA WARD
5/13/2025
We're pleased to know we have been able to exceed your expectations and really help you out! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PERRYVILLE, MO
Vanessa Q|2019 Chevrolet Equinox
Confirmed Service Customer
5/14/2025
I was told my brake, and differential fluid needed changed for maintenance of the vehicle. I don’t have my papers to give his name but I will never trust any other worker there again nor will I do anything extra to my car that doesn’t need it. After wasting over $400. I left so mad. He told me he would knock off $100 and said he would put a rush on my vehicle and neither of those things happened. I will from now only get an oil change there. I do not trust anyone there and I am not happy
5/19/2025
Vanessa, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (636) 931-0055 at your earliest convenience to discuss how we can turn your experience into a positive one. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Richard O|2025 Buick Envista
Confirmed Sales Customer
5/14/2025
It was wonderful
BRYAN OGLE
5/15/2025
Richard, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Craig S|2024 GMC Sierra 2500 HD
Confirmed Service Customer
5/15/2025
Oil change and tire rotation. 2 hour wait. Too long for oil change.
5/16/2025
Craig, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
HOUSE SPRINGS, MO
Tammy Z|2024 Buick Envision
Confirmed Service Customer
5/15/2025
Sapaugh is the only dealership that I have been to that gives you excellent service and treats you like your family. Bravo Sapaugh!
5/16/2025
Tammy, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Lawrence O|2025 GMC Sierra 1500
Confirmed Service Customer
5/15/2025
All good
5/16/2025
Lawrence, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FESTUS, MO
Larry B|2022 GMC 2500HD Sierra
Confirmed Service Customer
5/17/2025
Had an 8:15 appointment to rotate tires and oil . One day prior I spoke to the service advisor and he said I was due for a transmission flush. I added that to the list.He indicated that would add an hour to the time frame. I dropped the truck off on time and he asked what time I needed it finished. I told him 1pm. When I called at one it hadn't even been in the shop yet. I received no call from my advisor Dave to inform me of the delay. I had an afternoon appointment that had to be rescheduled due to this issue.The truck was finished at 3:15. Dave comped me for the oil change and tire rotation and I paid for the transmission flush. Very frustrating. Communication is essential for good costumer service. I'll think twice before coming back.
5/19/2025
Larry, we regret to hear that you had this experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (636) 931-0055.
DE SOTO, MO
Eugene M|2023 Buick Envision
Confirmed Service Customer
5/17/2025
Very friendly people
5/19/2025
Eugene, we're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC. Thank you, and have a fantastic day!
STE GENEVIEVE, MO
Ryan S|2026 GMC Terrain
Confirmed Sales Customer
5/19/2025
Everyone at the dealership with absolutely phenomenal to work with.
RICH KONOLD
5/19/2025
Ryan, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CAPE GIRARDEAU, MO
Kenneth H|2023 GMC SIERRA 1500
Confirmed Service Customer
5/12/2025
no appointment and i got right in and finished in 2 hours thanks
5/12/2025
Kenneth, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
FESTUS, MO
Thomas M|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
5/12/2025
Attention was paid to each detail.
RICH KONOLD
5/14/2025
Thomas, we're glad you had such a wonderful experience with us! Thank you for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again.
SAINT LOUIS, MO
Cristin R|2020 GMC 1500 Sierra
Confirmed Service Customer
5/14/2025
Was not able to tell me what's wrong with my truck, told me 2 different things and then said it's running fine but my check engine light has been flashing off and on for over a year, service ecm and parking brake lights flashed, truck was perking while shifting down, but still said it was fine.
5/15/2025
Cristin, we're disappointed to hear of the negative experience you had at our location. Please reach out to us at (636) 931-0055 when you can so we can address this situation directly. Thank you and have a great day.
DE SOTO, MO
Kevin U|2025 Chevrolet Colorado
Confirmed Sales Customer
5/15/2025
It was an excellent experience.
RICH KONOLD
5/16/2025
Kevin, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Gary P|2020 Chevrolet Colorado
Confirmed Service Customer
5/18/2025
Oil change, truck was detailed and delivered back to our home!!
5/19/2025
Gary, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
CRYSTAL CITY, MO
Kevin H|2024 GMC Terrain
Confirmed Service Customer
5/19/2025
they did fine.
5/20/2025
Kevin, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Anthony C|2024 Chevrolet Tahoe
Confirmed Service Customer
5/19/2025
Always friendly and accommodating!
5/21/2025
We appreciate your positive review of your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Eric K|2017 Chevrolet Impala
Confirmed Service Customer
5/20/2025
The service team was awesome
5/21/2025
Eric, we're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Glenda S|2021 Buick Enclave
Confirmed Service Customer
5/21/2025
My experience is always excellent!
5/22/2025
Glenda , we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Richard E|2025 Chevrolet Trailblazer
Confirmed Sales Customer
5/21/2025
Great, friendly staff
KEVIN STANFILL
5/22/2025
Richard, we appreciate you taking the time to leave us this feedback. We hope to see you soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ROCKY MOUNT, MO
Michael M|2025 Buick Enclave
Confirmed Sales Customer
5/21/2025
We worked with Jessica from the beginning which was internet brousing, went into the dealership and met with her. It was such a great experience from beginning to end !! She was AMAZING and made the whole experience exciting and painless!! I will refer her in the future to my friends and family
JESSICA BARNETT
5/24/2025
Michael, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINTE GENEVIEVE, MO
Cindy H|2021 Chevrolet Equinox
Confirmed Service Customer
5/21/2025
Sapaugh ALWAYS gets me and my car checked in quickly, and reviews with me what services will be preformed. Everyone is so nice and professional. The waiting room is very comfortable, and the free selections of beverages and snacks is an added bonus to the excellent service,
5/23/2025
Thanks Cindy! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Craig D|2025 GMC Sierra 1500
Confirmed Service Customer
5/22/2025
No
5/23/2025
Craig, thank you for the high star rating! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Michael V|2025 GMC Sierra 1500
Confirmed Sales Customer
5/23/2025
I had called rick ahead of my visit so he could set me up with the vehicles I was interested in. I hadn't intended to buy on that visit, but I quickly found the truck that I was looking for. I got what I felt was a reasonable offer for my 25 yr. old truck. and we made the deal that morning.overall, a good experience. This is ,I think, my sixth vehicle purchased from Sapaugh.
RICHARD GERBER
5/24/2025
Michael, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Quincy L|2025 GMC 2500HD Sierra
Confirmed Sales Customer
5/21/2025
Smooth
DYLAN ISAAC
5/22/2025
Quincy, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
JEFFERSON CITY, MO
Jean V|2022 Chevrolet Equinox
Confirmed Service Customer
5/21/2025
Had to waut for over 2 hours for an oil change & wash
5/26/2025
Jean, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us to discuss your concerns, as your satisfaction is of utmost importance to us. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
STE GENEVIEVE, MO
Ronald R|2021 Buick Envision
Confirmed Service Customer
5/22/2025
As Always the only place we go for service.
5/23/2025
Ronald, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
BALLWIN, MO
David B|2024 Chevrolet Equinox
Confirmed Service Customer
5/26/2025
I was happy to be able to have my service done in less than 1 hour and 30 minutes along with an excellent car wash and cleaning.
5/26/2025
David, thank you so much for your positive comments about Sapaugh Chevrolet Buick GMC! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Joe M|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
5/26/2025
Not well in formed on progress
5/26/2025
Joe, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
BARNHART, MO
Brock H|2025 Buick Enclave
Confirmed Sales Customer
5/26/2025
Went good
JAMES HAAR
5/26/2025
Brock, thank you so much for your positive comments about Sapaugh Chevrolet Buick GMC! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BONNE TERRE, MO
Timothy K|2025 Buick Envista
Confirmed Sales Customer
5/26/2025
Everyone acted as a team, which is very important. Let's start with Stephani and Cyndi with the Online Team. Recognize Salesman, Logan Cash has a true professional. Mr. Beye in Financing is a rock.
LOGAN CASH
5/27/2025
Timothy, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Randall C|2019 Chevrolet Colorado
Confirmed Service Customer
5/25/2025
Knowledgeable, friendly people
5/26/2025
Randall, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Christopher R|2018 Chevrolet Equinox
Confirmed Service Customer
5/25/2025
This service department isn't what it used to be. Had a noon appointment but dropped the car off around ten. Told my advisor Cody that it was no rush. By 4pm I hadn't heard back from anyone so I called to check up on our Equinox and was told they were "just finishing up" ??? I get there around 4:30 and they can't find the paperwork. Turns out it was left on his desk. They bring the car around and of course they didn't wash it(again). I needed an oil change, tire rotation, an fuel filter replacement. That's NOT a four hour job! And the fuel filter life wasn't reset(again). I wish the service department had the high standards of the sales department because I'm not sure I'm coming back after this.
5/26/2025
Christopher, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We'd like the opportunity to turn your experience around. Please reach out to us at (636) 931-0055 at your earliest convenience to discuss how we can turn this experience into a positive one.
IMPERIAL, MO
Bruce M|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
5/26/2025
As always great service.
5/27/2025
Bruce, we're glad you had such a wonderful experience with us! Thank you, and have a fantastic day!
FESTUS, MO
Christy T|2025 Buick Envista
Confirmed Sales Customer
5/27/2025
Very friendly and easy to work with!
JESSICA BARNETT
5/27/2025
We're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Katie G|2019 GMC Acadia
Confirmed Service Customer
5/27/2025
My originally scheduled appointment was forgotten? Lost? I am not sure. No one found the mistake or called me. I called at the end of the day and was told that something got messed up and my appointment was rescheduled for Friday. They picked up my car as scheduled but were not able to get it back to me by the end of the day. This was not a big issue for me. So Saturday I called to see when the pickup/dropoff would be. They were not sure, but would call before the driver left. Again, this was not a big issue for me but I did have to rearrange my day to be available for the exchange. The driver brought my car, we exchanged keys and I went inside to get my kids. We came out got in the car and started it and now it has some sort of error code that it did NOT have before. The AC is also not working and the fans are running. I called and that guy told me that the code may be causing the fans and the AC and that it might not be a huge issue. The car is okay to drive and call back after the holiday weekend to see about getting it back to them to be worked on. No one called me Tuesday. I called up there to see what needed to be done. I do not have time to drive it up there and wait around, which is why I schedule for it to be picked up. I was told he was looking for an appointment time. Never heard back. At noon I called back up there to see what was going on. He is at lunch. The girl said she would leave him my name and number. No call back. I called again and he said he was still looking for an appointment time for me. At this time I am not a happy customer. I do not believe my car should have been returned on Saturday with a code on it that was not there when they picked it up! Not to mention no one can call be back or seem to be helpful in getting this resolved!!
6/1/2025
Katie, we regret to hear that your experience with us was not a more positive one. We would like the opportunity to make this up to you. Please contact our manager so we can make your experience a positive one. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
STE GENEVIEVE, MO
Donald M|2020 Buick Enclave
Confirmed Service Customer
5/26/2025
Had an oil change, tire repair and rotation. Was done in a timely manner. Everyone was very nice.
5/27/2025
Donald, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Dennis H|2014 Chevrolet Cruze
Confirmed Service Customer
5/26/2025
The service was above and beyond. I was not expecting to have my car washed after my oil change. Such a nice gesture and worth every penny. Thanks, Sapaugh!!!
5/27/2025
Dennis, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
POTOSI, MO
Daniel S|2019 Chevrolet Cruze
Confirmed Service Customer
5/29/2025
Service writer was a pleasure to work with.
5/30/2025
Daniel, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Daniel M|2019 Chevrolet Equinox
Confirmed Service Customer
5/29/2025
Oil change and tire rotation. Service was fine. Wash job was too.
5/30/2025
Daniel, thank you so much for your positive comments about Sapaugh Chevrolet Buick GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BARNHART, MO
Corey S|2025 Chevrolet Trax
Confirmed Sales Customer
6/2/2025
As far as the purchase went smooth and easy. Then not even 30 miles on the car a check engine light came on. I called about about it and got told I could bring it in the next day I said no brought it that night exchanged vehicles all the while the manger Tom was laughing and trying to scoot me out the door. I asked when will I know what’s wrong with the car and he said probably not tomorrow maybe Monday which is absolutely unacceptable you sold me a broke vehicle out the gate didn’t even make it home. Then to find out it’s not a censor or an update not it’s a broke water pump and everyone wants to act like it’s no big deal we’ll fix it. I do not trust this dealership at all now I can’t trust that the vehicle won’t have further problems either because it was a lemon to begin with or because you let us drive it with a bad water pump. Never have I had an experience like this with a dealership absolutely terrible at handling that situation. It wasn’t till the next day after me calling trying to find out what’s going on that I got a call back from a manager Ben and he heard me out unlike Tom who just wanted to smile laugh and kick me out the door I truly hope he is fired for the lack of understanding and professionalism.
JESSICA BARNETT
6/3/2025
Corey, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at your earliest convenience to discuss how we can turn this experience into a positive one. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Danny I|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
5/28/2025
I was charged for an update because my navigation was say Calibrate. However the calibrate started after a failure that popped up on my screen same thing that popped up before and engine seized on a technician and motor had to be replaced 20000 miles ago. However the 79 or 89 bucks that I was charged changed nothing it is still doing it also there is a recall on my motor. I had it scanned again and it appears the codes were erased not certain but I do not believe I should have been charged for an update that was reinstalled. Lastly I have questioned them everytime I was in there on the grill since 11000 miles and scratch and dent removal that was part of my extended warranty. I finally just give up even when it was there for 3.5 months for motor replacement nothing was done for grill which is basically all chipped off or scratch and dent removal. Sorry I actually get extreme anxiety when going in for service there because its like service Mgr never heard what I was saying even tires I had to replace at less than 30000 miles because the factory tires were ruined not sure why.
5/29/2025
Danny, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (636) 931-0055 when you have a chance. Thank you, and we look forward to hearing from you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BLACKWELL, MO
Ricky M|2023 Chevrolet Trailblazer
Confirmed Service Customer
5/29/2025
every thing went well
5/30/2025
Ricky, your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC - Service and we hope to see you again soon!
DE SOTO, MO
Gene B|2024 Chevrolet Colorado
Confirmed Service Customer
5/29/2025
Oil change and rotation
5/30/2025
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Sandra F|2021 Buick Encore GX
Confirmed Service Customer
5/29/2025
Arrived a bit early, but service took care of me right away. Service was quick, about an hour and one half. Customer service was excellent in checking me out. Always an A++ experience!
5/30/2025
Thank you for choosing Sapaugh Chevrolet Buick GMC as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BRIDGETON, MO
Diane M|2025 Chevrolet Trailblazer
Confirmed Service Customer
6/4/2025
I am not sure that an hour and a half is an acceptable amount of time for an oil change and tire rotation.
6/5/2025
Diane, here at Sapaugh Chevrolet Buick GMC, we strive for excellence, and are disappointed to hear that you received anything less. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
FRENCH VLG, MO
Terry A|2025 GMC Sierra 1500
Confirmed Service Customer
6/2/2025
Customer service was excellent and the Body Shop did an excellent job repairing the defective paint. And a much better than expected loner vehicle was provided. I expect to continuing using Sapaugh dealership
6/3/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FESTUS, MO
David K|2019 GMC Acadia
Confirmed Service Customer
6/2/2025
The experience at Sapaugh regarding the 2019 Acadia on May 28, 2025 was good. The personnel at Sapaugh fixed the shifter alarm situation and did all they could to satisfy my request. I found that the issue on my Acadia was not covered by a "recall" although many other such Acadias were covered for the same issue. My experience with the GM Service Center regarding what Sapaugh was unable to do was very unsatisfactory. I hope I get an opportunity to evaluate that conversation and complete dissatisfaction.
6/4/2025
David, thank you for taking the time to leave us your feedback. We would like the opportunity to make this up to you. Please contact our manager at (636) 931-0055 so we can make your experience a positive one.
DE SOTO, MO
William D|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/2/2025
Perfect
6/4/2025
William, thank you so much for your positive comments about Sapaugh Chevrolet Buick GMC - Service! We look forward to your next visit! Take care!
HOUSE SPRINGS, MO
Kevin W|2025 Chevrolet 2500HD Silverado
Confirmed Sales Customer
6/2/2025
very good experience no problems what so very
RICH KONOLD
6/4/2025
Kevin, we want all our clients to have a comfortable and stress-free experience with us! Thank you again for leaving us this response! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Maryann P|2025 Buick Encore GX
Confirmed Sales Customer
6/2/2025
Dylan and Tyler? Are great I will recommend them both
DYLAN ISAAC
6/4/2025
Maryann, thanks for highlighting some of our staff who helped make this such a great experience! Thanks again for the recommendation, and have an amazing day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Amanda W|2025 GMC Acadia
Confirmed Sales Customer
6/3/2025
Angie was great to deal with!
ANGELA PRICE
6/4/2025
Amanda, thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINTE GENEVIEVE, MO
Kenny P|2022 GMC Canyon
Confirmed Service Customer
6/4/2025
Clean and courteous
6/5/2025
Kenny, we are very happy to have provided you with such a positive experience! We hope to see you soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Keith C|2024 GMC Terrain
Confirmed Service Customer
6/4/2025
It was great day everyone nice and helpful
6/5/2025
Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WHITEWATER, MO
Laura K|2023 GMC Acadia
Confirmed Service Customer
6/4/2025
Took longer than anticipated.
6/5/2025
Laura, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FENTON, MO
Lori W|2015 Chevrolet Equinox
Confirmed Service Customer
6/4/2025
Fast, Friendly Service
6/5/2025
Lori, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DE SOTO, MO
Jim R|2023 Chevrolet Silverado 1500
Confirmed Service Customer
6/8/2025
A very clean place. Prompt service. Friendly and helpful workers. Liked it!!
6/10/2025
We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FARMINGTON, MO
Freddie B|2014 Buick Enclave
Confirmed Service Customer
6/9/2025
Very good and friendly personnel. They are always helpful no matter what you need.
6/10/2025
Freddie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PEVELY, MO
Steven L|2019 Chevrolet Impala
Confirmed Service Customer
6/10/2025
Place is clean! Staff looks sharp and they are all friendly and helpful. Service was quick. John Bone was friendly and informed me of services I’d be needed based on the age and mileage of my car, but didn’t “push” me. I chose one he recommended, and we talked about another soon when I hit 100K miles.
6/11/2025
Steven, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Carol P|2022 Chevrolet Trax
Confirmed Service Customer
6/11/2025
Have a very pleasant experience with the technician and staff the whole place is very professional
6/12/2025
Carol, thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Janet V|2025 Chevrolet Trax
Confirmed Service Customer
6/4/2025
Alll was fine.
6/5/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Jillene H|2024 Buick Envista
Confirmed Service Customer
6/9/2025
Friendly greeting, professional and upbeat associate. Check out desk staff prompt
6/10/2025
Jillene, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CRYSTAL CITY, MO
Earleen A|2022 GMC Terrain
Confirmed Service Customer
6/9/2025
We bought several vehicles and have always been satisfied with their quality vehicles and excellent service.
6/10/2025
Earleen, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Jo S|2025 Buick Encore GX
Confirmed Sales Customer
6/9/2025
Very polite and caring staff. Easy to work with in trading my car
BART ANDERSON
6/10/2025
Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FARMINGTON, MO
Michael O|2025 GMC Yukon
Confirmed Sales Customer
6/11/2025
Great communication great service
DYLAN ISAAC
6/12/2025
Michael, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Chris B|2023 Chevrolet Colorado
Confirmed Service Customer
6/11/2025
Great, fast service! Thank you!
6/12/2025
Our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!
CRYSTAL CITY, MO
Stephanie P|2025 Buick Enclave
Confirmed Sales Customer
6/16/2025
Was a better experience than I expected!
ALISHA WARD
6/17/2025
We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Kory C|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
6/16/2025
Jim Haar , continually goes above and beyond this is the fourth vehicle, I have bought through him and sapaugh. His Customer service and support is always top notch!!!
JAMES HAAR
6/17/2025
Thank you for choosing Sapaugh Chevrolet Buick GMC as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BARNHART, MO
Patricia P|2018 Chevrolet Suburban
Confirmed Service Customer
6/12/2025
Part was available did not need to return to complete repair. Was in and out in the amount of time that I stated.
6/13/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Harold R|2024 Buick Enclave
Confirmed Service Customer
6/16/2025
Always first class service!!
6/18/2025
Harold, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Deborah S|2025 Buick Enclave
Confirmed Service Customer
6/18/2025
Excellent as usual!
6/18/2025
Deborah, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Linda M|2025 Buick Envista
Confirmed Sales Customer
6/18/2025
I had a very difficult situation that I wasn’t sure could be resolved. With help from both Logan Cash & Greg the finance mgr I got the car I wanted and love. I had to remove my deceased husband from the loan on my old car and find a car that I could get financed with my 19yr old grandson who has never had credit. In turn I also put my 21yr old grandson on the title upon my death. I wanted them to have a car that they would be proud to own and obviously one that I loved as well. Thank you to Sapaugh for helping us out.
LOGAN CASH
6/19/2025
Linda, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
PERRYVILLE, MO
Timothy W|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
6/18/2025
I recently purchased a 2025 2500HD Diesel from Sapaugh, and I had the absolute pleasure of working with Jessica Barnett. From the moment I stepped onto the lot, she was friendly, knowledgeable, and genuinely focused on helping me find exactly what I was looking for. Jessica took the time to understand my needs, answered every question I had, and never made me feel rushed or pressured. She made the entire process smooth, straightforward, and even enjoyable — which isn’t something you can always say about buying a vehicle. Thanks to her, I drove off in a truck I absolutely love. If you're heading to Sapaugh, I highly recommend asking for Jessica. She goes above and beyond and truly makes you feel like more than just a customer. Top-notch service all the way!
JESSICA BARNETT
6/19/2025
Our staff is committed to providing each of our clients with the best automotive experience! Thanks again for the recommendation, and have an amazing day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Sean P|2024 Chevrolet Malibu
Confirmed Service Customer
6/16/2025
Was very timely and professional
6/17/2025
We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
STE GENEVIEVE, MO
Brett P|2022 Buick Encore GX
Confirmed Service Customer
6/16/2025
Fast Friendly Professional Service as always
6/17/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PARK HILLS, MO
William H|2025 Buick Enclave
Confirmed Sales Customer
6/18/2025
Angie worked really hard to find the car we wanted. She has a wonderful personality.
ANGELA PRICE
6/19/2025
William, our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PARK HILLS, MO
Charles K|2025 GMC Sierra 1500
Confirmed Sales Customer
6/18/2025
My experience with SAPAUGH was excellent. Rich Konold did a great job in every aspect of the process.
RICH KONOLD
6/19/2025
Charles, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HERCULANEUM, MO
Debra L|2026 Chevrolet Equinox
Confirmed Sales Customer
6/19/2025
Great customer service! As you walk in you are greeted with a smile and a "Welcome to Sapaugh, how can I help you?" Your Showroom and waiting rooms are roomy and comfortable. Sapaugh is one of the few Dealerships that offer complementary beverages and snacks. Sapaugh also has one of the cleanest restrooms I've been in. My husband and I have purchased vehicles before and have always had the same wonderful experience with our purchases. Sapaugh has the best Service Center available. Thank you Sapaugh for staying consistent.
LOGAN CASH
6/20/2025
Debra, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HERCULANIUM, MO
Gary P|2019 GMC Acadia
Confirmed Service Customer
6/20/2025
Sapaugh is a first class dealership. Service cleanliness is way above any other dealership.
6/23/2025
Gary, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Amanda W|2017 GMC Terrain
Confirmed Service Customer
6/18/2025
Always professional
6/19/2025
Amanda, thank you for choosing Sapaugh Chevrolet Buick GMC as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Brian N|2023 GMC Terrain
Confirmed Service Customer
6/18/2025
It was very good and no problem. I don't know what you are looking for. All the years I have been coming there I have nothing to say that was bad
6/19/2025
Brian, thank you for choosing Sapaugh Chevrolet Buick GMC as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CRYSTAL CITY, MO
Kevin K|2021 GMC 2500HD Sierra
Confirmed Service Customer
6/19/2025
Got me in right away and fixed .
6/20/2025
Kevin, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Joanne R|2026 Buick Encore GX
Confirmed Sales Customer
6/20/2025
Wonderful people. Knowledgeable, helpful, patient and stayed late to help me find the best car for me and in the right price range. I love, love, love my new car. Thank you Rich and Alisha for all your help. Thank Greg in financing for staying late to make deal happen. Can’t say enough good things about Sapaugh customer service. I would refer anyone to your dealership.
RICH KONOLD
6/23/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Julie H|2022 GMC Terrain
Confirmed Service Customer
6/21/2025
I had been run off the road on i55 you helped get me a tow to your dealership then proceeded to fix my tires that were busted and kept me updated on changes as they progressed. You worked me in so yes I was there a long time but was thankful you fixed it same day for me since I lived away and it was the only means of transportation that I had available. Your company has always been super accommodating when I have needed your help and I will continue coming back for this reason. Thank you
6/23/2025
Julie, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BONNE TERRE, MO
Nick M|2018 Buick Encore
Confirmed Service Customer
6/23/2025
When I dropped my car off, I asked the service advisor Ryan if there was a chance it would be done that day (Friday) as I was going out of town over the weekend. He replied slim chance. I told him if not done then I wouldn't be able to pick it up until mid week after I return. Once the tech diagnosed the issue, Ryan contacted me and let me know it would be ready after lunch. I received a call around 1:30 Friday afternoon that it was ready. They did a very good job of getting it repaired within my schedule. Thank you
6/24/2025
Nick, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
ARNOLD, MO
Gary H|2020 Buick Encore GX
Confirmed Service Customer
6/20/2025
From scheduling the appointment to checkout, subsequent to the service, every step of the way, the service was excellent in every manner and fashion!
6/23/2025
Gary, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
HILLSBORO, MO
Ronald R|2014 Buick Enclave
Confirmed Service Customer
6/21/2025
Great and friendly service
6/23/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Sapaugh Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
James D|2022 GMC Acadia
Confirmed Service Customer
6/22/2025
I brought my 2022 Acadia for an oil change. I also asked for my tires to be rotated.
6/23/2025
James, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BLOOMSDALE, MO
Carol R|2019 Buick Envision
Confirmed Service Customer
6/23/2025
Dealership is very clean, advisor is respectful & service was prompt.
6/24/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Richard B|2026 Chevrolet Equinox
Confirmed Sales Customer
6/23/2025
Everyone was very nice and very helpful. Our sales person Randy was very helpful and answered all question . Everyone we talked to were very nice and help in us getting a new car.
RANDY GRAVES
6/24/2025
Richard, thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PEVELY, MO
Carol P|2026 Chevrolet Equinox
Confirmed Sales Customer
6/23/2025
Everyone i talked to was very professional and helpful. Rich went above to help me very considered and helpful
RICH KONOLD
6/24/2025
Carol, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sapaugh Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Rosemary H|2023 Chevrolet Blazer
Confirmed Service Customer
6/23/2025
Clean and friendly environment
6/24/2025
Rosemary, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PARK HILLS, MO
Michelle O|2024 GMC Terrain
Confirmed Service Customer
6/23/2025
Whoever thought of hiring that girl June to meet us in the lobby and chat, what a smart idea. She was friendly, but I’m not sure if the guys like her as much.
6/24/2025
Michelle, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT MARY, MO
Greg R|2025 GMC Yukon
Confirmed Sales Customer
6/23/2025
Rich and the Team did a nice job. I am having a challenge with the rear monitors not working and the super cruise is not working.
RICH KONOLD
6/24/2025
Greg, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Richard H|2025 Chevrolet 2500HD Silverado
Confirmed Sales Customer
6/23/2025
Steve Ermer was so very helpful. We just stopped in to see if we could find a truck with specific options, Steve said he thought he could find our truck and he did. Our other Chevy Silverado has 327,000 miles on it and needs a break. We still own it. Thanks General Motors!
STEVEN ERMER
6/25/2025
Richard, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
STEELVILLE, MO
Carl H|2025 Chevrolet Colorado
Confirmed Sales Customer
6/24/2025
It was pleasant and easy.
KEVIN STANFILL
6/25/2025
Carl, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
WASHINGTON, MO
Trinity B|2025 Chevrolet Traverse
Confirmed Sales Customer
6/25/2025
When we arrived we were greeted right away by Logan. He helped us find our new vehicle! He was amazing at his job and made sure we had everything we needed and more! He was very attentive.
LOGAN CASH
6/25/2025
Trinity, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DESLOGE, MO
Charles P|2018 Chevrolet Traverse
Confirmed Service Customer
6/25/2025
Able to get appointment quickly and vehicle was repaired quickly
6/25/2025
Charles, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FENTON, MO
Albert H|2025 Chevrolet Silverado 2500HD
Confirmed Sales Customer
6/23/2025
Tieler (salesman) made life easy for a trade to occur. He was very personable and willing to do his best to make a fair deal occur. Rick in finance was great again, he did the paperwork on my previous truck as well. Great hospitality by all!
TIELER THOMAS
6/24/2025
Albert, our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
JACKSON, MO
Catherine D|2026 GMC Terrain
Confirmed Sales Customer
6/23/2025
Had a great experience. Jim Haar was terrific to work with.
JAMES HAAR
6/24/2025
Thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BARNHART, MO
Joan W|2020 Chevrolet Equinox
Confirmed Service Customer
6/23/2025
Great, fast service
6/25/2025
Joan, we're glad everything was completed quickly and to your satisfaction! We hope to see you soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Ralph R|2023 GMC Acadia
Confirmed Service Customer
6/25/2025
My salesman, Greg Jones was very very efficient and courteous..
6/26/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Barbara U|2015 Buick Encore
Confirmed Service Customer
6/27/2025
The only issue is myself and everyone in waiting room talked about time spent in wait for something simple like inspection or oil change. For me it was imissions and check if nail in tire. I was there 11 to 1 :30
6/29/2025
Barbara, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (636) 931-0055 when you have a chance. Thank you, and we look forward to hearing from you.
BARNHART, MO
Robert P|2022 Chevrolet Camaro
Confirmed Service Customer
6/27/2025
We have bought several vehicles from Sapaugh, and always receive a great experience in sales and service.
6/29/2025
Robert, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Barbara R|2024 Buick Envista
Confirmed Service Customer
6/27/2025
All service personal were very friendly and knowledgeable. Service was outstanding as always and all my questions were answered with a friendly smile.
6/29/2025
Barbara, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
FESTUS, MO
Martin H|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/25/2025
great people and service
6/25/2025
Martin, we're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HERCULANEUM, MO
Joseph R|2025 Chevrolet Traverse
Confirmed Sales Customer
6/25/2025
Tieler was my salesperson and did a great job. My new Traverse is the coolest car I ever purchased. Tieler listened to what I was looking for and found it and got me a great deal. Very happy and love my new Traverse.
TIELER THOMAS
6/26/2025
Joseph, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! If you have any further questions, please give us a call. We're always happy to help!
EUREKA, MO
Jeannine M|2024 GMC Acadia
Confirmed Service Customer
6/25/2025
Excellent service every time Vehicle done in time and cleaned
6/26/2025
Jeannine, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ARNOLD, MO
Lanny C|2022 Buick Envision
Confirmed Service Customer
6/26/2025
Great people, Fast service.
6/27/2025
We are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
MYRTLE BEACH, SC
Martha S|2026 Chevrolet Equinox
Confirmed Sales Customer
6/26/2025
Jessica Barnett is amazing to do business with. She is professional but very friendly. I’ve been doing business at Sapaugh 2 1/2 years. It has always been a pleasure.
JESSICA BARNETT
6/29/2025
Martha, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
MATTHEWS, MO
Cindy J|2023 Chevrolet Trailblazer
Confirmed Service Customer
6/27/2025
I had an appointment and I was early they took me in. I was in and out in no time. Everyone is always so nice and pleasant. I’ve never had a problem. Thanks for everything.
6/29/2025
Cindy, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Eric K|2022 Chevrolet Corvette
Confirmed Service Customer
6/27/2025
Great service team here at Sapaugh dealership Thanks for everything
6/29/2025
Eric, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SAINT LOUIS, MO
Ricky G|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
6/29/2025
Did a good and fast oil change and an awesome job washing my truck.
6/29/2025
Ricky, we are delighted to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Chad S|2023 GMC Yukon
Confirmed Service Customer
6/29/2025
Oil change, tire rotation, and new fuel filter
6/29/2025
We really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FARMINGTON, MO
Patricia D|2023 Buick Encore GX
Confirmed Service Customer
6/30/2025
I was able to get an appointment to fit my schedule. When I arrived, everyone was very professional and friendly. My car was ready in a very timely manner.
6/30/2025
We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FESTUS, MO
Randall B|2014 Chevrolet Impala
Confirmed Service Customer
6/30/2025
Had an appointment on 18th and dropped car off day early. No follow up calls received. I had to call every time For week and a half when I wanted to find out what was going on, although I was promised a call back with in an hour every time. Dave Walker took care of the problem. Not the kind of service I have received in the past?
7/4/2025
Thank you for taking the time to leave us feedback about your experience with us. Please reach out to us so we may identify ways to improve your experience. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BONNE TERRE, MO
Rhonda B|2017 GMC Terrain
Confirmed Service Customer
6/30/2025
The time it took for service was good but apparently someone doesn't know how to inflate tires correctly. On this visit I had the back right tire pressure monitor replaced, back right blinker replaced, oil changed, tire rotation and an emissions test done. Every single time I get service done I remind these incompetent men to put the correct amount of air in them. When I was there a few months back I told them I would report them to Joe Clemens, the Executive General Manager if they weren't correct because this is an issue every single time. Amazingly, they got it right for once. When I came on June 28,2025, I didn't mention it and after I left I was about 5 miles from the dealership on my way home when I checked the numbers and they read 38, 37, 36 & 31 psi. The 31 was the reading for the tire that they just repaired the tire pressure monitor on. Needless to say I was furious. I think these men think women don't know anything about vehicles. After 6 years in the military I learned enough about vehicle maintenance to know that this is not complicated. I used to change the oil on my own vehicles until I became very ill. I know a thing or two about servicing a vehicle and getting regular maintenance done. It might be time to move on from Sapaugh Motors after all these years. I am fed up with having to follow up on everything they do. I have the photo on my phone of the tire pressures, but it's not uploaded to my pc or I would share it. The little things matter especially to someone that is disabled. I will run it buy the tire place near my home on July 1, 2025 to get them all aired up and set at 35 psi. They need to pay attention to details. This makes me wonder if they actually really do the proper service or just write it on paper. I wish there was a way we could view the mechanics while they are servicing the vehicle. The Sapaugh Motors service department needs to do better. They have been servicing this vehicle since I purchased it there in 2018. Customer service sure isn't what it used to be.
7/5/2025
Rhonda, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at 636-399-5304 when you have a chance. Thank you, and we look forward to hearing from you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BARNHART, MO
Darlene F|2023 Buick Enclave
Confirmed Service Customer
6/29/2025
Good communication, respect, professiionalism
6/30/2025
Darlene, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Charles K|2025 GMC Sierra 1500
Confirmed Service Customer
7/2/2025
My concern was handled promptly and professionally…thank you SAPAUGH
7/4/2025
Charles, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HERCULANEUM, MO
Paul O|2021 GMC 1500 Sierra
Confirmed Service Customer
7/2/2025
Courteous and efficient.
7/4/2025
Paul----- We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
FESTUS, MO
Thomas C|2023 Buick Envision
Confirmed Service Customer
7/2/2025
Always courteous and professional
7/4/2025
Thomas---- It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
O FALLON, MO
Christina A|2020 Chevrolet Traverse
Confirmed Service Customer
7/5/2025
My first unpleasant experience. Called to get appointment for ac issues and was offered Wed, Thurs, or Friday. I chose Thursday. Dropped car off on a Thursday and did not receive any calls and when I called at the end of the first day I was told the service advisor was gone for the day and he would call me the next day. Apparently no other person could give me any information. Next day I call and speak to advisor and am asked if I got his voice-mail. I no, what number did he call and he reads off my deceased husband's number. I then expressed the fact that normally they verify what number is good and that was not done. He said sorry that was not done. Also said my appointment was for Friday and I told him no I told him days I was offered and know I said Thursday because of my ability to work from home that day and that it was my only car. Proceeded to explain what was going on and that he would be in touch and let me know later. I finally got to pick it up at 6pm on Friday. The breakdown in communication was the trouble with this experience.
7/7/2025
Christina, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us to discuss your concerns, as your satisfaction is of utmost importance to us. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BARNHART, MO
Jason W|2025 GMC Acadia
Confirmed Sales Customer
7/5/2025
It was a great experience. Very good sales and financial team treated us good
JESSICA BARNETT
7/7/2025
Jason, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PERRYVILLE, MO
John R|2015 Buick Enclave
Confirmed Service Customer
7/2/2025
Booked early appointment so I could wait in the waiting room for the technicians to diagnose the problems with my wifes Buick Enclave. After conferring the issues with the service department, I told them to get the repairs made. The repairs were made in a timely fashion and I was able to take the vehicle home without any more issues. Another reason that I will only go to Sapaugh for any of my vehicle repairs. Thanks again
7/4/2025
John, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HOUSE SPRINGS, MO
Janet S|2025 Chevrolet Trailblazer
Confirmed Service Customer
7/2/2025
I had my first service on my new vehicle and the customer service was good.
7/4/2025
Janet, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Doug S|2022 GMC 1500 Sierra
Confirmed Service Customer
7/2/2025
The people were great and they did what they could do to resolve the issue but I believe GM is limiting the local dealership ability to work with the customer. Safety Recall N232426400 Tailgate May Open Unexpectedly has been identified, but does not include trucks from Mexico. If a customer is experiencing this issue and the truck is from a different factory, it should be covered. GM needs to give local dealers more freedom.
7/4/2025
Doug, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (636) 931-0055 when you have a chance. Thank you, and we look forward to hearing from you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Barbara Z|2016 GMC Terrain
Confirmed Service Customer
7/2/2025
Very knowledgeable and helpful with my problems.
7/4/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Laura T|2024 GMC Terrain
Confirmed Service Customer
7/4/2025
The staff is always friendly and on top of things!
7/4/2025
Laura----- We're pleased to know we have been able to exceed your expectations and really help you out! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
MILLSTADT, IL
Clarence B|2024 Chevrolet Silverado 1500
Confirmed Service Customer
7/7/2025
The work took quite a bit longer than expected. We were at the dealer for three hours. The Dealership is impressive. It’s very well taken care of. They have complimentary soft drinks and snacks with a comfortable waiting area.Very friendly service department. This is probably the nicest dealership we’ve had service at and we’ve been to many dealerships over the years.
7/8/2025
Clarence, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CEDAR HILL, MO
Brian N|2021 GMC 1500 Sierra
Confirmed Service Customer
7/7/2025
Once again I receive nothing but great service
7/9/2025
Brian, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CRYSTAL CITY, MO
Mark R|2026 GMC Terrain
Confirmed Sales Customer
7/7/2025
Our sales rep was knowledgeable and extremely helpful. We were pleased with the experience. Five star service!
TIELER THOMAS
7/9/2025
Mark, we're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HIGH RIDGE, MO
Barbara N|2019 Buick Enclave
Confirmed Service Customer
7/7/2025
It was okay
7/8/2025
Barbara, your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CADET, MO
Mark L|2026 GMC Terrain
Confirmed Sales Customer
7/9/2025
It was great! They were proactive in getting the Terrain I have been looking at for several months. The purchase process when smoothly. My son had a great experience with Kirk Linderer several months ago and was disappointed that Sapaugh did not get a car he really wanted. He truly wanted to purchase a car from Kirk. Tieler Thomas and Kirk Linderer are great to work with.
TIELER THOMAS
7/11/2025
We are delighted to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Kerry C|2024 Chevrolet Trax
Confirmed Service Customer
7/9/2025
I pulled my vehicle right into bay and was helped promptly. I waited while my vehicle was serviced and was updated on progress. Checked out fast and car was ready in timely manner.
7/11/2025
Kerry, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FRENCH VLG, MO
Joseph P|2020 Chevrolet Traverse
Confirmed Service Customer
7/9/2025
Had made an appointment for an oil change, tire rotation, and brake fluid service. Upon arrival I did ask if a chip in my windshield could be serviced as well. I was advised that it could. However when I was called to pay for the services I did note that the chip repair had not taken place. I was not charged for the chip repair. Guess I will make another appointment.
7/12/2025
Joseph, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Chad S|2023 GMC Yukon
Confirmed Service Customer
7/8/2025
Oil change, tire rotation and fuel filter. No problems
7/9/2025
Chad, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FARMINGTON, MO
Cindy J|2023 Chevrolet Trailblazer
Confirmed Service Customer
7/8/2025
All the staff is so friendly and courteous. I was in and out in no time. They are always willing to help with all my questions.
7/9/2025
Cindy, we're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Dennis B|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
7/9/2025
Freindy people and fast service
7/10/2025
Your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CEDAR HILL, MO
Jacqueline B|2026 Chevrolet Equinox
Confirmed Sales Customer
7/9/2025
Was great, everyone is so nice up there, i even got to meet Mr Sapaugh but didnt know he was the owner till he walked off, thats a great place!!!
RICHARD GERBER
7/10/2025
Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
JACKSON, MO
Barbara R|2024 Buick Envista
Confirmed Service Customer
7/10/2025
customer service is excellent..
7/13/2025
Barbara, your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC - Service and we hope to see you again soon!
FESTUS, MO
Jeffrey J|2024 GMC Sierra 1500
Confirmed Service Customer
7/10/2025
My service was completed as promised, on time. The vehicle was picked up, delivered, and was cleaned. I could ask for nothing more, but it is the type of service that I have come to expect from Sapaugh for the last 25 years I have been doing business there. I pass over a half a dozen dealerships from my home in Illinois to do business at Sapaugh. There is a reason I would not consider doing business anywhere else.
7/13/2025
Jeffrey, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
TRENTON, IL
Patricia D|2023 Buick Encore GX
Confirmed Service Customer
7/10/2025
I was able to get an appointment to fit my schedule. Everyone was friendly and professional, and my car was finished in a very timely manner.
7/13/2025
Patricia, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Francis B|2025 Chevrolet Silverado 1500
Confirmed Service Customer
7/10/2025
Made appointment for oil change and tire rotation took about 1 1/2 hours and car wash.
7/13/2025
Francis, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Joseph M|2026 Chevrolet Equinox
Confirmed Sales Customer
7/14/2025
Sapaugh’s always supports we Veterans and Kevin Stanfill’s sales service. Give Ms. June a raise she keeps your service following smoothly. Again, thanks to Kevin for the quick service to help me get the right vehicle.
KEVIN STANFILL
7/15/2025
Joseph, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
FREDERICKTOWN, MO
James K|2025 Chevrolet Equinox
Confirmed Service Customer
7/14/2025
Great
7/15/2025
James, your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC - Service and we hope to see you again soon!
STE GENEVIEVE, MO
Linda W|2022 Buick Encore GX
Confirmed Service Customer
7/14/2025
Thanks for the rides to and from the dealership while you work on my car!
7/15/2025
Linda, your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC - Service and we hope to see you again soon!
PEVELY, MO
Bruce B|2023 Buick Encore GX
Confirmed Service Customer
7/14/2025
Very satisfied
7/15/2025
Bruce, your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Michael B|2024 GMC Canyon
Confirmed Service Customer
7/14/2025
Waited for my car while serviced. June is a delightful perk to have keeping all informed about the progress of their vehicle. A very nice experience!
7/15/2025
Michael, your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CHESTERFIELD, MO
Gary R|2021 GMC 1500 Sierra
Confirmed Service Customer
7/14/2025
The staff is kind, knowledgeable and professional.
7/15/2025
Gary, thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Martin H|2024 Chevrolet Silverado 1500
Confirmed Service Customer
7/15/2025
great service and people
7/16/2025
Martin, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HERCULANEUM, MO
Kenneth H|2023 GMC Sierra 1500
Confirmed Service Customer
7/11/2025
had issue with transmission, got a replacment vehicle same day and used it until the transmission issue was resolved, smooth and simple for me thanks for the great service ken
7/14/2025
Kenneth, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Bruce G|2020 Chevrolet Blazer
Confirmed Service Customer
7/14/2025
Service was completed in a very reasonable time frame. Staff was excellent.
7/15/2025
Bruce, it is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BLOOMSDALE, MO
Michael C|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
7/14/2025
It took a little over two hours for my truck to be serviced, but everything was done correctly.
7/15/2025
Michael, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Robert C|2015 GMC Canyon
Confirmed Service Customer
7/14/2025
Had a water pump and a thermostat modulator put in my GMC Canyon and they only had to keep it for a day and a half they gave me a shuttle ride to and from the dealership. Mark Kaltenbronn Kept me Informed of when my vehicle would be completed and as usual He always takes care of me anytime I bring my truck in for service and one of the reason why I keep coming back to GMC Sapaugh !
7/16/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HERCULANEUM, MO
Dave P|2014 GMC Acadia
Confirmed Service Customer
7/15/2025
Service was a quick turn-around for replacing my recalled item. However, I was told that my car would be washed and either that didn't happen, or they didn't do a very good job.
7/16/2025
Dave, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (636) 931-0055 so we can assist you further.
BARNHART, MO
Timothy M|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
7/18/2025
Only bad think was when the guy i was dealing with was off seemed like no one could get info for my truck
7/21/2025
Timothy, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Travis Z|2005 GMC Yukon Denali
Confirmed Service Customer
7/15/2025
Travis was wonderful. He always takes great care of us!
7/16/2025
Travis, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DITTMER, MO
Terry G|2017 Chevrolet Traverse
Confirmed Service Customer
7/16/2025
No problem, happy with the service
7/17/2025
Terry, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Michelle K|2020 Buick Encore
Confirmed Service Customer
7/18/2025
The people r nice and they fixed my car that is only dealership I would go too thank u very much I wish they had more rental cars
7/21/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
ARNOLD, MO
Virgil E|2019 Buick Encore
Confirmed Service Customer
7/18/2025
Service was prompt and completed timely
7/21/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Keith W|2024 GMC Terrain
Confirmed Service Customer
7/18/2025
The system your company has in place for 'incoming' and 'outgoing' services seems fairly fast and flawless - and the car wash was a nice bonus too! Thanks, Beth Williams
7/21/2025
Keith, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
DE SOTO, MO
Gerald B|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
7/18/2025
Only issue is when I checked out and paid almost $500 is cashier didn’t ask me about whether I was a GMC rewards member as I forgot to say I am a member.. I called when I got home and mentioned it she would take care of.
7/21/2025
Gerald, we appreciate you taking the time to leave us this feedback. We would like an opportunity to make this up to you. If you are willing, please reach out to us so we can work towards a resolution. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BONNE TERRE, MO
Jeannine M|2023 Chevrolet Silverado 1500
Confirmed Service Customer
7/21/2025
From making the appointment to picking car up no problems. Done in time and clean
7/22/2025
Jeannine-----THANK YOU !! It Brings such joy to our Team to serve such wonderful customers like you and we appreciate you very much !! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
David B|2023 Buick Envision
Confirmed Service Customer
7/18/2025
Pretty exspensive oil change at $92. Should be able to do it for at least a little bit less.
7/21/2025
David, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at 636-399-5304 to discuss your concerns, as your satisfaction is of utmost importance to us. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FARMINGTON, MO
John H|2019 Buick Enclave
Confirmed Service Customer
7/18/2025
Gary was excellent. He was very knowledgeable about the vehicle we were interested in. I felt it was an added bonus to meet and visit with Larry. After sleeping on it, we decided to go a different route. Thanks for your help and you have a beautiful showroom.
7/21/2025
John, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
POTOSI, MO
Steven C|2024 Buick Envista
Confirmed Service Customer
7/18/2025
Always great service, waiting area is nice.
7/21/2025
Steven, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BARNHART, MO
Janet S|2024 Buick Envista
Confirmed Service Customer
7/18/2025
We are always treated with courtesy. The Dealership is very nice and clean, and the waiting room always has nice refreshments! When we went down to have my significant other’s Envision serviced in December I wound up buying my beautiful EnVista! Had NO intentions of buying a new car, but I’m glad I did!! I love it!
7/21/2025
Janet, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Victoria D|2022 GMC Terrain
Confirmed Service Customer
7/18/2025
Had an oil change, tire roation/alignment and an engine flush that was due. It was all done in a decent time frame (75 minutes) and I was kept updated while waiting.
7/21/2025
Victoria, we appreciate you taking the time to leave us this feedback. Thank you again for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FARMINGTON, MO
Gail G|2018 Chevrolet Malibu
Confirmed Service Customer
7/20/2025
Did the job I requested
7/22/2025
Gail----Thank You !! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Michael S|2026 GMC Terrain
Confirmed Sales Customer
7/21/2025
We had a hassle free purchase. Very happy.
BART ANDERSON
7/22/2025
Michael----THANK YOU !! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CRYSTAL CITY, MO
Daniel B|2024 GMC Canyon
Confirmed Service Customer
7/21/2025
My appointment was for an oil change, tire rotation and a warranty fix for the fuel filler door. Originally, my truck was going to be kept overnight with a loaner vehicle provided. The Service Advisor, Ryan, said they could get this done right away rather than keeping it overnight, which saved me a return trip to pick it up the next day. All of the work was done in less than three hours, including a wash.
7/22/2025
Daniel---THANK YOU !! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Margo M|2019 Chevrolet Spark
Confirmed Service Customer
7/21/2025
Great
7/22/2025
Margo----Thank You !! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Julie J|2026 GMC Terrain
Confirmed Sales Customer
7/21/2025
I love the staff at Sapaugh, everyone is so friendly and helpful. Rick Gerber is an awesome salesman and the financial guy we had did an amazing job lowering my percentage rate. I love my Terrain
RICHARD GERBER
7/22/2025
Julie, we're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC. We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
David B|2025 Buick Envista
Confirmed Sales Customer
7/23/2025
Loved the experience, no one was pushy.
RANDY GRAVES
7/23/2025
David, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Billy H|2023 Buick Enclave
Confirmed Service Customer
7/25/2025
I had a 7:30 appointment for an inspection and a loose outside mirror. Received a call around 8:15 that the car was finished and ready to be picked up! Fantastic!
7/25/2025
Billy, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
ARNOLD, MO
Kenneth F|2024 GMC Sierra 1500
Confirmed Service Customer
7/20/2025
Great bunch of people
7/22/2025
Kenneth----THANK YOU !! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT PETERS, MO
Andy M|2019 GMC Yukon
Confirmed Service Customer
7/21/2025
Everything was great until I got ready to get into my vehicle to leave and there was grease on my door handle, door, on my seat, console and visor. I told the gentlemen in the Bay Area and he cleaned it for me but I think the mechanics can do better or someone do qualify before telling the customer their vehicle is ready!
7/22/2025
Andy, thank you for taking the time to leave us feedback about your experience with us. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PERRYVILLE, MO
David B|2024 Chevrolet Equinox
Confirmed Service Customer
7/24/2025
I love the system of attending to the needs of those who are having their vehicles worked on. In over 40 years of owning automobiles I have never encountered a better system of caring for people waiting on car repairs.
7/25/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Catherine J|2024 Buick Encore GX
Confirmed Service Customer
7/25/2025
I trust people & mechanics at Sapaugh
7/25/2025
Catherine, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Michael B|2026 GMC Terrain
Confirmed Sales Customer
7/25/2025
Everyone was very Professional and helpful.Randy Graves was awesome he noticed we was looking at the car and came over right away to help us we are very pleased with his salesmanship Thank you all
RANDY GRAVES
7/26/2025
Thank You we appreciate you taking the time to leave the review and the kind words about your experience!! Thanks for highlighting Randy who helped make this such a great experience! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
MIDDLE BROOK, MO
Kevin H|2024 GMC Terrain
Confirmed Service Customer
7/28/2025
It was fine.
7/29/2025
Kevin, your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Eugene M|2023 Buick Envision
Confirmed Service Customer
7/25/2025
When I took our Envision in for a service, the gentleman in service came out to check with me on what we were having done, I told him a service and tire rotation, he said something about the inside filter and engine filter and I told him if they need changing to do it. He then said, do you want us to wash it, I told him that is up to you, but I can do that, but if you want to that is up to you, they did. The one thing I was going to do when I got home was pull in my shop and vacuum the floor, I didn't have to because they did it. I noticed this when I was driving down the highway. Definitely A+ service, I know it was only the floor in the vehicle, but I could have done that. But they took this on themselves.
7/25/2025
Eugene, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
STE GENEVIEVE, MO
Joe S|2022 Buick Enclave
Confirmed Service Customer
7/25/2025
The best! Liked the new dress code.
7/26/2025
Joe---Thank You !! We appreciate your business and we look forward to serving you in the future!! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
STE GENEVIEVE, MO
Darrell C|2025 GMC 2500HD Sierra
Confirmed Sales Customer
7/28/2025
Al Vincent is a wonderful salesman to work with. He did a lot of work to make things happen for us.
AL VINCENT
7/29/2025
Darrell, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PEVELY, MO
Gary P|2026 Chevrolet Equinox
Confirmed Sales Customer
7/28/2025
Such a great atmosphere to work with!! Our salesman was the nicest, kind man !! Helped us with every step in the process and took time to explain everything on our new car!! Would never purchase a vehicle from anywhere else!!
LOGAN CASH
7/29/2025
Gary, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CRYSTAL CITY, MO
Charles H|2019 Chevrolet Trax
Confirmed Service Customer
7/28/2025
Forgot to pick up to get my car
7/29/2025
Charles, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us we can assist you further. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HERCULANEUM, MO
Mark R|2026 GMC Terrain
Confirmed Service Customer
7/28/2025
Excellent service I like the extra's you like free car washs.
7/29/2025
Mark, your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC - Service and we hope to see you again soon!
HIGH RIDGE, MO
James W|2019 GMC Acadia
Confirmed Service Customer
7/28/2025
You guys do a great job that’s why I don’t go anywhere else
7/29/2025
James, your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BARNHART, MO
Maryann P|2025 Buick Encore GX
Confirmed Service Customer
7/28/2025
Pleasant
7/29/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Dana H|2024 GMC Canyon
Confirmed Sales Customer
7/28/2025
Randy Graves is an amazing salesman. He stayed with us all through the process. From the test drive to the financial ppwk. Couldn't have asked for a better person. Mr. Murray in finance was great too. Explained everything. We will definitely be referring family & friends
RANDY GRAVES
7/29/2025
Dana, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FRANKFORD, MO
Martin H|2024 Chevrolet Silverado 1500
Confirmed Service Customer
7/29/2025
great service and people
7/30/2025
Martin, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
HERCULANEUM, MO
Dana K|2020 Chevrolet Equinox
Confirmed Service Customer
7/29/2025
The problem was solved and better than I expected.
7/30/2025
Dana, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BYRNES MILL, MO
Lisa U|2025 Chevrolet Trax
Confirmed Sales Customer
7/29/2025
Everyone makes you feel like your special especially Rich Konold
RICH KONOLD
7/30/2025
Lisa, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
SAINT LOUIS, MO
Tim S|2020 Chevrolet Malibu
Confirmed Service Customer
7/29/2025
I always make a appointment when I come in for a oil change, and they always treat me right mp
7/30/2025
Tim, thank you for choosing Sapaugh Chevrolet Buick GMC as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Hannah R|2026 GMC Terrain
Confirmed Sales Customer
7/28/2025
Couldn’t have asked for a better sales and finance experience.
DAVID FISHER
7/29/2025
Hannah, your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Allen V|2025 Chevrolet Trax
Confirmed Sales Customer
7/28/2025
Fantastic experience! My salesman Al Vincent made the whole process very seamless and explained everything about my new car in detail. This was the first time that I felt extremely comfortable with the buying process, thanks to Al!
AL VINCENT
7/29/2025
Allen, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
WATERLOO, IL
Craig D|2025 GMC Sierra 1500
Confirmed Service Customer
7/28/2025
No thanks
7/29/2025
Craig, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Terry A|2025 GMC Sierra 1500
Confirmed Service Customer
7/28/2025
Prompt courteous and apparently successful
7/29/2025
We appreciate your positive review about your recent experience with us! Thank you again for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Timothy S|2025 GMC Sierra 1500
Confirmed Sales Customer
7/29/2025
Very knowledgeable sales team. Jessica was great explained options well
JESSICA BARNETT
7/31/2025
Timothy, we're glad to hear you found our staff knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
JACKSON, MO
Roger D|2022 Chevrolet Colorado
Confirmed Service Customer
7/29/2025
They was very helpful and nice
7/30/2025
Roger, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FESTUS, MO
Nathaniel V|2024 Chevrolet Silverado 1500
Confirmed Service Customer
7/29/2025
Like always a great experience
7/30/2025
Nathaniel, thank you for choosing Sapaugh Chevrolet Buick GMC as your first choice for all your automotive needs! We can't wait to see you again, have a great day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Steve H|2010 Chevrolet Silverado
Confirmed Service Customer
7/30/2025
The diagnostic indicated a blown fuse or a broken wire. I had already replaced the oxygen sensor so when I took my truck to the so-called experts, Sapaugh they replaced a perfectly good sensor that did not fix the problem and had the audacity to charge me for it. I brought my truck back and 1300 dollars later they fixed the problem which was a broken wire just exactly what the diagnostic said it was. I want a refund on my first visit.
8/4/2025
Steve, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly when you have a chance. Thank you, and we look forward to hearing from you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CEDAR HILL, MO
Charles H|2024 GMC Yukon XL 1500
Confirmed Service Customer
7/30/2025
We were greeted by professional people, and the showroom was very clean along with the waiting room. The only complaint I had was when I got into the vehicle and noticed there were dirty, greasy handprints on my car seat, the door and the glove box from removing the keylock to rotate the tires
7/31/2025
We appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly when you have a chance. Thank you, and we look forward to hearing from you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CPE GIRARDEAU, MO
Chad S|2023 GMC Yukon XL 1500
Confirmed Service Customer
7/31/2025
5 Star Service
8/2/2025
Chad----Thank You as always we appreciate your business and loyalty!! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
EDWARDSVILLE, IL
Patricia V|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
7/31/2025
I called to make an appointment to have my husband’s truck scheduled for an oil change and rotate tires on the heavy lift since the equipment is bolted in the bed of his truck and is very heavy. They had a hard time understanding that when he got there and what he needed done.the gentleman asked him a couple of times and my husband said both times oil change and rotate tires, finally my husband said just change the oil so I can get out of here. The first time he went down for the oil change he sat there 4 hours before they finally told him his truck was to heavy for the regular lifts they were waiting to put it in the heavy lift. That’s the reason I called to schedule the oil & rotate tires for the heavy lift, however, they were still confused on what to do.
8/2/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact Dave Walker at (636) 931-0055 Ext 4123 to discuss your concerns, as your satisfaction is of utmost importance to us.
HOUSE SPRINGS, MO
Ralph O|2020 GMC 1500 Sierra
Confirmed Service Customer
7/31/2025
Service advisor was friendly and happy. Service was performed timely. All facilities are clean and well maintained.
8/2/2025
Ralph----Thank You Chandler is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Vickie G|2024 Buick Envista
Confirmed Service Customer
7/30/2025
All went well. Quick friendly process. Efficient service. Appreciated shuttle service.
7/31/2025
Vickie, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Christina M|2019 Chevrolet Trax
Confirmed Service Customer
7/30/2025
Wonderful - they were so accommodating - thank you for the refreshment it was very hot that day.
8/1/2025
Christina, your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC, and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Wanda B|2023 Chevrolet Blazer
Confirmed Service Customer
7/30/2025
Fast service and very professional staff
8/2/2025
Wanda, we're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PERRYVILLE, MO
Joan W|2024 Chevrolet Trailblazer
Confirmed Service Customer
7/30/2025
Great service, as always. Everything costs more than I expect/want it to, but overall I was happy.
8/2/2025
Joan---Thank You we appreciate your business and loyalty !! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Jacqueline G|2025 Buick Envista
Confirmed Sales Customer
7/31/2025
buying my car was an easy, stress-free experience at your dealership
JAMES HAAR
8/2/2025
Jacqueline----Thank You!! We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Sapaugh Chevrolet Buick GMC Cadillac and we hope to see you again. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Taylor P|2026 Chevrolet Equinox
Confirmed Sales Customer
8/1/2025
I really appreciated that I wasn’t pushed into buying a car. Jim let my husband and I make our decision ourselves without being too forceful.
JAMES HAAR
8/2/2025
Thank YOU !! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BARNHART, MO
Donald M|2023 GMC Sierra 2500 HD
Confirmed Service Customer
8/1/2025
As always, everyone was extremely professional and nice. The time it took to get and install my tires was very good. I like the tires I selected. My only disappointment was the number of miles that I got out of the factory installed tires that came on my truck. I only got 25,500 miles from them. These were all highway miles. I was very disappointed getting so few miles out of them.
8/2/2025
Donald-------Thank You !! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Matthew S|2022 Chevrolet Malibu
Confirmed Service Customer
8/1/2025
Quick service
8/2/2025
Matthew----Thank You !! It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
JACKSON, MO
John R|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
8/2/2025
Service writer (Mark) explained the problems with my AC very clearly and am scheduled for returning the vehicle for the service needed on the AC. Had oil change and tires rotated per normal schedule. All work done in a timely manner. Thanks, again
8/2/2025
John----Thank You !! It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HOUSE SPRINGS, MO
Deborah S|2022 Chevrolet Spark
Confirmed Service Customer
8/2/2025
I am always pleased with the service I receive. June is the best!
8/2/2025
Deborah---Thank You !! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
DE SOTO, MO
Lawrence O|2025 GMC Sierra 1500
Confirmed Service Customer
8/4/2025
Very nice clean facility, our advisor, Mark Kaltenbronn , was the best
8/5/2025
Lawrence, thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Joshua W|2025 Chevrolet Equinox EV
Confirmed Sales Customer
8/9/2025
Rick made it a quick and easy process getting a deal done over phone and email. Then explained the car very well when I picked it up.
RICHARD GERBER
8/11/2025
Joshua----Thank You !! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
LAVACA, AR
Matthew G|2023 Buick Encore GX
Confirmed Service Customer
8/9/2025
Service took 2 hours for an oil change and tire rotation
8/11/2025
Matthew, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Ashlyn K|2019 Buick Encore
Confirmed Service Customer
8/9/2025
Very fast and very caring
8/11/2025
Ashlyn---Thank You !! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
John B|2026 Chevrolet Equinox
Confirmed Sales Customer
7/31/2025
Al made our experience wonderful. We will be recommending to others.
AL VINCENT
8/2/2025
John----THANK YOU !! We appreciate your Business and that is the Best compliment anyone can give us by recommending us !! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Paige L|2021 Buick Enclave
Confirmed Service Customer
8/1/2025
They addressed all my issues, and all were resolved!
8/2/2025
Paige---Thank You !! We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for choosing Sapaugh Chevrolet Buick GMC Cadillac and we hope to see you again. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Brian N|2025 Buick Envista
Confirmed Sales Customer
8/4/2025
Mr.Logan is a fine hard working and decade young man
RICH KONOLD
8/6/2025
Brian, we're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CRYSTAL CITY, MO
Robert C|2023 GMC Sierra 1500
Confirmed Service Customer
8/4/2025
It was great you people do ax great job
8/6/2025
Robert, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DITTMER, MO
Judy B|2024 Buick Envision
Confirmed Service Customer
8/9/2025
Very friendly
8/11/2025
Judy----Thank You !! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
EUREKA, MO
Cindy P|2019 Chevrolet Blazer
Confirmed Service Customer
8/9/2025
Always a good visit when I bring my Blazer in for service. All the people there are very friendly and easy to deal with.
8/11/2025
Cindy ----Thank You !! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CRYSTAL CITY, MO
Marc C|2019 Chevrolet Malibu
Confirmed Service Customer
8/9/2025
Very friendly staff from start to finish
8/11/2025
Marc---- We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Sapaugh Chevrolet Buick GMC Cadillac and we hope to see you again. Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BARNHART, MO
Jeffrey S|2020 GMC 2500HD Sierra
Confirmed Service Customer
8/9/2025
Not pleasant
8/11/2025
Thank You for your feedback
BALLWIN, MO
Margo M|2019 Chevrolet Spark
Confirmed Service Customer
8/9/2025
All went well and finished on time
8/11/2025
Margo---- Thank You!! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Jeannine M|2023 Chevrolet Silverado 1500
Confirmed Service Customer
8/9/2025
Everything was easy from making the appointment to picking up my vehicle
8/11/2025
Jeannine-----Thank You !! It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Mary K|2023 Buick Envision
Confirmed Service Customer
8/9/2025
Always a great experience
8/11/2025
Mary---- Thank You !! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FENTON, MO
Michelle W|2021 GMC Terrain
Confirmed Service Customer
8/9/2025
Great service. Washed and vacuumed the inside front of my car!
8/11/2025
Michelle----Thank You !! We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Sapaugh Chevrolet Buick GMC Cadillac and we hope to see you again. Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HOUSE SPRINGS, MO
Joseph P|2020 Chevrolet Traverse
Confirmed Service Customer
8/10/2025
Had made an appointment to have the oil changed and tires rotated on my Jeep Wrangler. When I arrived for the appointment I did ask if a minor chip in my windshield could also be repaired. I was advised that this could take place. When I was informed that the service was completed I noticed that the windshield repair was not performed. The windshield repair was not listed on the invoice. This had taken place previously when I brought my Traverse in for service. Had to make a follow-up appointment for the windshield repair for my Traverse.
8/11/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (636) 931-0055 to discuss your concerns, as your satisfaction is of utmost importance to us.
HILLSBORO, MO
Wayne T|2022 Chevrolet Colorado
Confirmed Service Customer
8/10/2025
Everyone is so friendly. Just walking around waiting on truck and everyone makes sure your doing good and need everything
8/11/2025
Wayne---Thank You !! We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Sapaugh Chevrolet Buick GMC Cadillac and we hope to see you again. Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Floyd H|2023 GMC Terrain
Confirmed Service Customer
8/9/2025
I have always enjoyed my experiences at the dealership, because I always get first-rate treatment.
8/11/2025
Floyd----Thank You !! We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for choosing Sapaugh Chevrolet Buick GMC Cadillac and we hope to see you again. Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
James M|2025 Chevrolet Equinox
Confirmed Service Customer
8/10/2025
I got there early but they took me in and completed my service, I even got earlier than I had planned. Service was excellent as usual.
8/11/2025
James----Thank You !! It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Sapaugh Chevrolet Buick GMC Cadillac and we hope to see you again. Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CADET, MO
James S|2026 GMC Terrain
Confirmed Sales Customer
8/10/2025
Jim Haar was recommended to us by friends that had gotten a car a couple weeks ago. He was very helpful and I would recommend him to anyone looking for a great experience. He was very helpful and answered all our questions. We love the car. Thanks again!
JAMES HAAR
8/11/2025
James----Thank You !! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
STE GENEVIEVE, MO
Thomas M|2025 Chevrolet Silverado 1500
Confirmed Service Customer
8/11/2025
everyone was great
8/13/2025
Thomas, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
SAINT LOUIS, MO
Jeffrey S|2026 Chevrolet Trailblazer
Confirmed Sales Customer
8/11/2025
From the first visit, Carla worked with us to find a car that fit our budget. It took us awhile to figure out the car we wanted but once we decided, she helped us get the one we wanted. Low pressure awesome service.
CARLA TALBERT
8/13/2025
Jeffrey, thank you so much for your positive comments about Sapaugh Chevrolet Buick GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DESOTO, MO
Stephanie S|2021 Buick Encore GX
Confirmed Service Customer
8/11/2025
My car was scheduled to fix the check engine light. Sat there for 2 1/2 hours to find out the part has to be ordered and services were completed that I did not ask to be completed. It was an unexpected expense and the car is still not fixed. It was not a pleasant experience.
8/13/2025
Stephanie, thank you for taking the time to leave us feedback about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (636) 931-0055. We look forward to hearing from you.
ARNOLD, MO
Michael M|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
8/10/2025
I enjoy how from the time I check in till the time I leave I am checked on to make sure I don't need anything and they usually get me out in a pretty quick time.
8/11/2025
Michael----- It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Michael B|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
8/10/2025
I had made appointment for oil change and was greeted with smiles and how I was doing that afternoon. I love the treatment they give me and I feel important that they listen to me and any concerns I might have. I kept busy by looking for a new Silverado on their lot… and maybe look at test driving a new Tahoe. Before I knew it my truck was done and I was on my way home . I just love the way everyone treats you there. They are not done with me I’m going back to take a test drive soon. Keep up the great job you guys and THANK YOU .
8/11/2025
Michael---- Thank You !! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Richard V|2023 GMC Sierra 1500
Confirmed Service Customer
8/11/2025
Always a great experience with the service team at Sapaugh. Was having trouble with the audio system, spoke to Ryan, he suggested I come by the next morning. I stopped by Ryan checked me in, a short time later he said the reprogramming was complete and I was on my way. No problems since. It was a breeze.
8/13/2025
Richard, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
OSAGE BEACH, MO
Michele R|2023 Buick Encore GX
Confirmed Service Customer
8/11/2025
I have been with Sapaugh now for several years and have had several oil changes. With you.Always a very nice experience..Now let me tell you this time it was off the charts amazing.I had appointment after work..Got.there pulled right in.Three or four young men greeted me.dressed in white shirts or jackets.Took my information then a minute later this gorgeous man comes To my door to greet. Me..opens my door to help me out of the car.making sure I had been taken care of asking me how my day was.Took the keys showed me to waiting area.When oil change was complete came and got me .Showed me to my car waiting with car door open for me .Air conditioner was already on so I was comfortable.( has been very hot in St.louis) Talk about a WOW ! Experience.Sapaugh you have got it going on for real.Thank you !!
8/14/2025
Michele, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Richard M|2025 Chevrolet Equinox
Confirmed Service Customer
8/11/2025
We have brought our 2025 Equinox in for a reading of low key battery on the dash board twice. I also have called about it as it is happening again. I was told that there is a call into GM and they are waiting to hear back, so in all fairness it is probably on GM side and not Sapaugh. We have only always had positive experiences until now. This is just frustrating and no one is at fault. Just wanting answers. Now we have experienced four different times where the car vibrates, told the person I talked to today and said someone would call me back shortly and I heard nothing back.
8/14/2025
Richard, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
FESTUS, MO
Ronald R|2021 Buick Envision
Confirmed Service Customer
8/11/2025
As always everything was great.
8/14/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BALLWIN, MO
Steven B|2024 GMC Sierra 2500 HD
Confirmed Service Customer
8/12/2025
Appreciate having the person keeping me up to date on the progress of my vehicle as I waited. She was great!
8/14/2025
Steven, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
FESTUS, MO
Steven N|2024 Chevrolet Silverado 1500
Confirmed Service Customer
8/12/2025
They got me in and out very quick and made sure everything was done to my satisfaction Great service dept..
8/14/2025
Steven, thank you so much for your positive comments about Sapaugh Chevrolet Buick GMC! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
GRANITE CITY, IL
Steven L|2019 Chevrolet Impala
Confirmed Service Customer
8/12/2025
Travis was very knowledgeable and discussed possible options. When we found out my break pads were not the problem, Travis asked Dan Francis to drive my car and Dan knew immediately what the issue was - a hole in my break assist boot. Travis ordered the parts needed and my car was fixed two days later.
8/15/2025
Steven, we're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
James L|2023 Chevrolet Equinox
Confirmed Service Customer
8/13/2025
Everyone is very helpful and professional.
8/15/2025
James, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Timothy S|2015 GMC Acadia
Confirmed Service Customer
8/11/2025
Friendly staff and always excellent service.
8/13/2025
Timothy, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Timothy W|2024 Chevrolet Colorado
Confirmed Service Customer
8/11/2025
I was very impressed with friendly very organized service provided. I didn’t know a service department could be so good . Looking forward to my next .
8/13/2025
Timothy, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FARMINGTON, MO
Corey L|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
8/12/2025
Quick, painless and enjoyable
TROY HARDIN
8/14/2025
Corey, thank you so much for your positive comments about Sapaugh Chevrolet Buick GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Terry N|2023 Chevrolet Silverado 1500
Confirmed Service Customer
8/12/2025
In and out. Plus complimentary wash
8/14/2025
Terry, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DESOTO, MO
Traci S|2022 Chevrolet Trax
Confirmed Service Customer
8/14/2025
It was all good.
8/17/2025
Traci! We're so happy we were able to help you out! Thank you so much again for your feedback! We hope you have a great day!
ARNOLD, MO
Ashleigh V|2025 Buick Encore GX
Confirmed Sales Customer
8/14/2025
Carla was absolutely wonderful! She made it the most easy experience and I couldn’t have asked for anything better. I’m extremely happy and will not go anywhere else! Thank you so much for wvwrything
CARLA TALBERT
8/17/2025
Ashleigh, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DESOTO, MO
Janel K|2024 Buick Envision
Confirmed Service Customer
8/14/2025
Thank you for your help and expertise.
8/17/2025
Janel, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
RED BUD, IL
Jose H|2025 GMC Sierra 1500
Confirmed Sales Customer
8/15/2025
Great dealer to purchase a car everything was transparent from beginning to the end I personally had to drive 4 hours to get my new truck but it worth it they have the best price all around AI Vincent was great he did a lot for me he was not just a sales man he help me to get my dream truck at the best price possible,walk me to every step and answer all my questions Not like other dealers that always try to push you and sale you extra stuff I definitely recommend this Dealer to everyone that is looking to get a car everything I know that AI Vincent is going to take care of all the customers like family Thanks Sapaugh for my new truck
AL VINCENT
8/18/2025
Jose, thank you so much for your positive comments about Sapaugh Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
MERRIAM, KS
James C|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
8/17/2025
Excellent!
8/18/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Lauren O|2022 GMC Yukon XL
Confirmed Service Customer
8/18/2025
I called on Thursday 8/7 to make an appointment for a diagnostic to be performed (I was having an issue with rough shifting and shaking from my transmission) - for reference I drive a 2022 Yukon XL SLT, anyway, I dropped my car off on Wednesday evening since I couldn't get it there by 8:30am (which is when the appointment was set) - as I have kids t get to school etc. I dropped it off and waited all day Thursday for the call on what they found. After not receiving a call by 3:30pm, I decided to call to find out what was going on. I was told that "they needed more time, and my service rep had left for the day already". So now I've spend an entire day playing shuffle cars with my husband as we try to figure out how we're getting our kids where they need to be, while also getting ourselves to work etc. and I didn't even get a call from anyone to tell me it was taking longer than expected. I finally get a call the next day, now Friday, from Joe. He informed me that the reason they didn't get to it on Thursday (8/14) was because I didn't actually have an appointment... WHAT? I called, set the appointment, got a reminder text, everything... how did I not have an appointment. When he asked who I spoke with to set up the appointment I told him and his response was, "oh, that makes sense" - as if this is an ongoing problem with this employee. Needless to say, they ran the diagnostic, and of course, couldn't replicate the issue I was having - so they just did a transmission fluid flush and sent me on my way. I was also a little disappointed that a copy of the warranty wasn't readily available when I came to pick my car up - I was told, "oh, we can email that to you" - um... no thanks, I'll wait for it on paper - then was told - well we don't actually have a copy of it, we have to ask someone for it via email - I said, OK, I'll still wait for it. After it was all said and done - I was leaving and asked the girls if there was a complimentary car wash (I used to work at a dealership - we always washed the cars that were brought in for service, and when I took my other vehicle to the dealership they always gave us car-wash coupons for the gas-station across the street) - and she told me I could use the one on the lot - but when I drove over there it was not working so that was a little disappointing.
8/19/2025
Lauren, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us to discuss your concerns, as your satisfaction is of utmost importance to us. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CEDAR HILL, MO
David B|2023 Chevrolet Traverse
Confirmed Service Customer
8/13/2025
Kudo's to employee Cody. Great Service as usual, been dealing with Sapaugh for several years. D. Boyet
8/15/2025
David, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ARNOLD, MO
Chris H|2022 GMC 1500 Sierra
Confirmed Service Customer
8/13/2025
Another easy service experience @ Sapaugh. I greatly appreciate the early check in, shuttle to and from work when service was completed. I had a re call service on the front grill on my Sierra, and Dave gave me an easy to understand fix. I also have my 5000 mile LOF service, and all was completed in a timely manner. I continue to recommend Sapaugh.
8/16/2025
Chris, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Herbert E|2024 GMC Terrain
Confirmed Service Customer
8/16/2025
Great experience and timely service
8/18/2025
We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BARNHART, MO
Meaghan F|2024 GMC Acadia
Confirmed Service Customer
8/18/2025
My car was not ready when I got there 3 hours later after I was called at 12 pm. Showed up at 2:15 and car still wasn’t washed after I asked multiple times
8/19/2025
Meaghan, we regret to hear that you had this experience with us. Please contact us at (636) 931-0055 when you have an opportunity, and we will be more than happy to try and turn your experience around.
HILLSBORO, MO
John E|2023 Buick Envision
Confirmed Service Customer
8/18/2025
You guys did great
8/19/2025
John, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
DESLOGE, MO
Shelly H|2025 Chevrolet Colorado
Confirmed Sales Customer
8/18/2025
great experience al and rich did a great job taking care of us and having things ready when we came in to take care of paperwork
RICH KONOLD
8/19/2025
Shelly, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PEVELY, MO
Scot G|2018 GMC 1500 Sierra
Confirmed Service Customer
8/18/2025
Service writer was excellent. However the girls at the register when I picked it up were less than pleasant. It seemed like I was really putting thwm out to ask questions and they did not even try to answer or help me I ended up going back to the service writer for assistance.
8/19/2025
Scot, we are very happy to have provided you with such a positive experience! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Carey M|2025 Chevrolet Trailblazer
Confirmed Service Customer
8/18/2025
I was displeased that I had a 1:00 appt for an oil change and was there for nearly 2 hours. While the service I had done was good the time in which it took to do it in was not.
8/19/2025
Carey, we appreciate you taking the time to leave us this feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Margaret G|2025 Chevrolet Trax
Confirmed Sales Customer
8/18/2025
Kevin knew what I was looking for and contacted me as soon as the Trax I wanted came in.He was very knowledgable and answered all our questions. He took his time explaining all the gages and how to work everything. I will definately pass his name on to anyone I hear looking for a vehicle.
KEVIN STANFILL
8/19/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINTE GENEVIEVE, MO
Craig H|2025 Chevrolet Tahoe
Confirmed Sales Customer
8/20/2025
Mike Daughtery did a great job on locating the vehicle for me, made the buying experience pleasurable and was extremely helpful. The financing portion of the deal with Mike the financing manager was the fastest and best service I have ever received at a car dealership. Would highly recommend Sapaugh to anyone I know!
JON DAUGHERTY
8/21/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BARNHART, MO
Tony M|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
8/20/2025
It was very good
STEVEN ERMER
8/21/2025
Tony, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PARK HILLS, MO
Rodney K|2019 GMC 3500HD Sierra
Confirmed Service Customer
8/20/2025
Everything went well, no problems , truck was fixed in a timely manner , happy with the service 😊
8/21/2025
Rodney, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DE SOTO, MO
Patrick H|2017 GMC Yukon
Confirmed Service Customer
8/21/2025
Honest and open communication from Ryan my service advisor. Exactly what you want
8/22/2025
Patrick, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Dennis S|2025 GMC 2500HD Sierra
Confirmed Sales Customer
8/18/2025
Angie price was my sales person. She was absolutely a joy to deal with. Very professional answered all my questions made the process very enjoyable
ANGELA PRICE
8/19/2025
Dennis, thank you for your kind review; we are happy to pass along your comments to Angie here at Sapaugh Chevrolet Buick GMC! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Richard M|2022 Chevrolet Equinox
Confirmed Service Customer
8/19/2025
very professional verry impressed
8/20/2025
Richard, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PERRYVILLE, MO
Kenneth H|2023 GMC Sierra 1500
Confirmed Service Customer
8/20/2025
ryan stockham took great care of me , thanks for the quick service without an appointment
8/21/2025
Kenneth, thank you so much for your positive comments about Sapaugh Chevrolet Buick GMC! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Edwin G|2020 Chevrolet Corvette
Confirmed Service Customer
8/20/2025
Appointment time was changed by myself and the service dept was very flexible with change and the time of the actual service duration was excellent.
8/21/2025
Edwin, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Gregory H|2025 GMC Sierra 1500
Confirmed Service Customer
8/20/2025
Your staff was incredibly friendly and courteous. One reason I chose not to purchase a GMC vehicle closest to me, as I never looked forward to my visit there, never felt as if they cared for my vehicle as much as I do. Your staff gave me the vibe they cared about my truck, and me. Thank you:)
8/21/2025
Gregory, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
JACKSON, MO
Nick M|2018 Buick Encore
Confirmed Service Customer
8/21/2025
Needed to get the TPM services as one was no longer working. The service advisors tested and reset all and discovered exactly which one was not working. I inquired if this was a job that could be completed before noon as I had an early afternoon appointment elsewhere. The car was fixed and returned well before noon and I was very satisfied with the results. Thank you
8/22/2025
Nick, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!
ARNOLD, MO
Sandra B|2025 Chevrolet Equinox
Confirmed Service Customer
8/21/2025
Experience at Sapaugh is always wonderful.
8/22/2025
Thank you for choosing Sapaugh Chevrolet Buick GMC - Service as your first choice for all your automotive needs! We can't wait to see you again, have a great day.
SAINT LOUIS, MO
Bobbie R|2024 GMC Sierra 1500
Confirmed Service Customer
8/21/2025
I took my pickup in for service and when they returned it my seat was messed with along with the radio being set to a different station and my stuff had been gone through this usually doesn't happen
8/22/2025
Bobbie, we regret to hear that you had this experience with us. Please reach out to us when you can so we can address this situation directly. Thank you and have a great day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BONNE TERRE, MO
Eileen K|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
8/21/2025
My husband bought his truck from Sapaugh and has had it serviced there since purchased. Very pleased! Mark in service always go above and beyond.
8/22/2025
Eileen, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Mary M|2017 GMC Terrain
Confirmed Service Customer
8/21/2025
Oil change and tire rotation. Everything was great.
8/22/2025
Mary, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Brady K|2020 Chevrolet Bolt EV
Confirmed Service Customer
8/21/2025
They were very thorough & offered timely service!
8/23/2025
Brady---- THANK YOU !! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Steven L|2011 GMC Sierra
Confirmed Service Customer
8/21/2025
Service Advisor Travis did an excellent job of getting work done at the body shop by Dennis and the body shop did an excellent job. and Travis kept me informed on the progress of the job and also had the windshield protection done as well as the Xzilon protection done. Also, Rich Konold did an excellent help on getting all this work done in a reasonable time. Also, thanks for Kylie on getting me into a loaner. These folks did an excellent job and with the help of Sapaugh . I give them a five-star rating and would recommend this dealership.
8/23/2025
Steven----THANK YOU !! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HIGH RIDGE, MO
Joseph B|2026 Buick Encore GX
Confirmed Sales Customer
8/25/2025
Carla was awesome at finding us the perfect vehicle
CARLA TALBERT
8/25/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Elizabeth W|2019 Chevrolet Equinox
Confirmed Service Customer
8/25/2025
Everything was great. I was able to get in quickly and my car was ready very quickly as well.
8/25/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Chris B|2024 Chevrolet Trailblazer
Confirmed Service Customer
8/25/2025
Everyone was friendly and helpful! That’s not what I’m used to from my old dealership
8/25/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CRYSTAL CITY, MO
James L|2026 Buick Encore GX
Confirmed Sales Customer
8/25/2025
It was a very good experience. Bart was helpful , but not pushy.
BART ANDERSON
8/26/2025
James, we want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DITTMER, MO
Gary R|2025 GMC Sierra 1500
Confirmed Service Customer
8/25/2025
I have never been disappointed with the service we receive. The service department and sales staff are always friendly and professional
8/26/2025
Gary, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
NEW HAVEN, MO
Wayne A|2025 Buick Enclave
Confirmed Service Customer
8/26/2025
Very professional and courteous service
8/27/2025
Wayne---Thank You !! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
STE GENEVIEVE, MO
Karen M|2026 Buick Encore GX
Confirmed Sales Customer
8/27/2025
I had such an amazing experience with Sapaugh. Jessica helped me find the the perfect Encore. She was very professional and answered all of my questions. Never made me feel rushed or pressured. The best vehicle purchase experience I have ever had by far!
JESSICA BARNETT
8/28/2025
Karen, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Rita J|2023 GMC Yukon
Confirmed Service Customer
8/27/2025
You took care of everything that I needed done
8/28/2025
Rita----Thank You !! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Kenneth H|2018 Chevrolet Suburban
Confirmed Service Customer
8/28/2025
Easy in/out. Pleasant waiting experience.
8/28/2025
Kenneth----Thank You !! It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Sapaugh Chevrolet Buick GMC Cadillac and we hope to see you again. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Amanda U|2025 Chevrolet Trax
Confirmed Sales Customer
8/28/2025
My experience was amazing! Steve as always took great care of me when I needed it the most.
STEVEN ERMER
8/28/2025
Thank You !! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
MOSCOW MILLS, MO
Natasha J|2025 Buick Enclave
Confirmed Sales Customer
8/30/2025
Very friendly staff, excellent service I really enjoy my new ride 😊
JON DAUGHERTY
9/1/2025
Natasha, we're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CRYSTAL CITY, MO
Leland M|2024 Chevrolet Silverado 1500
Confirmed Service Customer
8/30/2025
No problems, quick and easy
9/1/2025
Leland, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CADET, MO
Cheryl W|2026 Buick Encore GX
Confirmed Sales Customer
9/1/2025
This is my second vehicle I have bought from your Dealership, I worked with Kevin both times and he was excellent both times!
KEVIN STANFILL
9/2/2025
Cheryl, we're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC. Thank you, and have a fantastic day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Teresa D|2023 Chevrolet Tahoe
Confirmed Service Customer
9/1/2025
Fast and friendly service.
9/3/2025
Teresa, It is great to hear everything was done quickly and to your satisfaction! We hope to see you soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PEVELY, MO
Jack C|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
8/22/2025
beyond great everything was better than expected
RICH KONOLD
8/23/2025
Jack-----THANK YOU !! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CADET, MO
Bryan B|2025 Buick Envista
Confirmed Sales Customer
8/22/2025
Jim Harr was great throughout the whole process
JAMES HAAR
8/23/2025
Bryan-----THANK YOU !! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Kody S|2025 GMC Sierra 1500
Confirmed Sales Customer
8/23/2025
Randy was amazing he took care of everything and made it so easy! Best buying experience I have ever had.
RANDY GRAVES
8/25/2025
Kody, thanks for highlighting our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CHESTER, IL
Terry G|2022 Buick Envision
Confirmed Service Customer
8/25/2025
You do all my service work
8/26/2025
Terry, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Lisa N|2023 Buick Envision
Confirmed Service Customer
8/27/2025
Everything went very smoothly and quickly. June is a delight, thank you for having her.
8/28/2025
Lisa, we're glad everything was completed quickly and to your satisfaction! We hope to see you soon!
HILLSBORO, MO
Mel S|2023 Chevrolet Traverse
Confirmed Service Customer
8/31/2025
Fast, and a great job. Thank you Mel S
9/2/2025
Mel, we appreciate your positive review of your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Jeannine M|2026 GMC Sierra 1500
Confirmed Sales Customer
9/1/2025
My salesman found the perfect truck for us Very good experience
KEVIN STANFILL
9/2/2025
Jeannine, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to see you soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Kerry C|2024 Chevrolet Trax
Confirmed Service Customer
9/1/2025
Went right in, was greeted and service did not take long.
9/2/2025
We're glad everything was completed quickly and to your satisfaction! Thank you, and have a fantastic day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FRENCH VLG, MO
Patricia N|2026 Chevrolet Equinox
Confirmed Sales Customer
9/1/2025
Bryan was very helpful and made sure i got what I wanted.
BRYAN OGLE
9/2/2025
Patricia, thank you for your kind review; we are happy to pass along your comments to Bryan here at Sapaugh Chevrolet Buick GMC! We're looking forward to your next visit with us!
SAINTE GENEVIEVE, MO
David F|2025 GMC Sierra 3500 HD
Confirmed Service Customer
9/1/2025
Mirror replacement performed in a timely manner. I was at the dealership for 60 minutes total.
9/2/2025
David, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Jennifer K|2023 Chevrolet Bolt EUV
Confirmed Service Customer
9/1/2025
Staff are considerate and welcoming.
9/2/2025
Jennifer, we're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC - Service. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
JACKSON, MO
Dean D|2024 Buick Enclave
Confirmed Service Customer
9/2/2025
Professional and efficient
9/3/2025
Dean, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
David R|2010 Chevrolet Suburban
Confirmed Service Customer
9/3/2025
Staff friendly.
9/3/2025
David, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CEDAR HILL, MO
Deborah G|2026 Buick Enclave
Confirmed Sales Customer
9/8/2025
Service was good.
RANDY GRAVES
9/9/2025
Deborah, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CARBONDALE, IL
Nona M|2023 GMC Acadia
Confirmed Service Customer
9/8/2025
This is my second visit for service (oil change, tire rotation etc.) and everyone was professional and efficient. Thank you!
9/10/2025
Nona, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Sapaugh Chevrolet Buick GMC - Service
FARMINGTON, MO
Milton T|2021 GMC 1500 Sierra
Confirmed Service Customer
9/8/2025
I had scheduled a oil and filter change and a recall for a transmission setting update. The lady who scheduled the services thought it would take about three hours and offered a shuttle service, which I asked her to schedule. When I arrived, the service writer said the transmission reset was rather easy and I would be done in a couple of hours, and I decided to stay. According to my receipt my R.O. Opened time was 12:50 and my Ready time was 15:20 which indicated excellent service. However, in reality, at 16:45 I asked the lady to see if my truck was done and she returned to say my truck was being pulled to the checkout bay and I should come out and make my payment. (1hr, 20min unnecessary time spent in the waiting room.) This definitely shows a hole in the customer service area.
9/9/2025
Milton, thank you for taking the time to leave us feedback about your experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (636) 931-0055 so we can work towards a resolution. Thank you, Sapaugh Chevrolet Buick GMC Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Virgil E|2021 Buick Enclave
Confirmed Service Customer
9/8/2025
Prompt service
9/8/2025
Virgil, we appreciate your positive review of your recent experience with us! We hope to be of service to you again in the future. Best wishes, Sapaugh Chevrolet Buick GMC Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Jennifer K|2020 Buick Regal
Confirmed Service Customer
9/8/2025
Chandler was very professional. Called frequently to update the status of the work needed.
9/8/2025
Jennifer, we're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC. Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Craig M|2025 GMC Yukon
Confirmed Sales Customer
9/8/2025
Easy process! Friendly staff! 10/10!
KEVIN STANFILL
9/8/2025
We are delighted to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ODESSA, MO
Charles S|2025 Buick Encore GX
Confirmed Service Customer
9/10/2025
This time the service was wonderful. They went over an s beyond what I could even ask for
9/10/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Larry G|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
9/11/2025
everything fine including shuttle super nice friendly guy.
9/14/2025
Larry, thank you so much for your positive comments about Sapaugh Chevrolet Buick GMC! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Royston A|2020 GMC Terrain
Confirmed Service Customer
9/11/2025
I got done in a timely fashion and they found something else wrong with my car
9/14/2025
Royston, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FARMINGTON, MO
Teresa J|2026 Buick Encore GX
Confirmed Sales Customer
9/12/2025
Alisha was very quick and clear in their email responses, which made the process stress-free". She was patient and walked me through all the new features on my car, ensuring I was comfortable before I left". My daughter and I purchased a vehicle from her and was very happy with the service received. She is personable, was not pushy . Also enjoyed working with the gentleman from Finance he was patient , kind and understanding . We also had Gary show us a car, he was very personable and kind. Had a great experience
ALISHA WARD
9/15/2025
Teresa, our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Dustin F|2025 GMC Yukon
Confirmed Sales Customer
9/8/2025
Alisha is the best sales person in the business sales managager Ben is great too
ALISHA WARD
9/9/2025
Dustin, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
WARDSVILLE, MO
Debra B|2014 Buick Enclave
Confirmed Service Customer
9/8/2025
You were very quick and thorough in fixing my recall
9/9/2025
Debra, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FREDERICKTOWN, MO
Freddie B|2018 Chevrolet Traverse
Confirmed Service Customer
9/9/2025
I was very happy with service and your associates are very helpful and knowledgeable.
9/10/2025
Freddie, we're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
IMPERIAL, MO
Melisha C|2021 GMC Canyon
Confirmed Service Customer
9/10/2025
Very friendly staff and great customer service
9/11/2025
Melisha, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FLORISSANT, MO
John R|2015 Buick Enclave
Confirmed Service Customer
9/10/2025
Had oil, filter changed. Tires rotated. Waited comfortably at the dealership. Perfect service.
9/11/2025
John, we are very happy to have provided you with such a positive experience! We hope to see you soon!
HOUSE SPRINGS, MO
Richard E|2019 GMC 1500 Sierra
Confirmed Service Customer
9/12/2025
They notified us of additional services/repairs that needed to be addressed, they gave us an estimate which we approved and work was completed same day.
9/15/2025
Richard, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Holly W|2025 GMC Acadia
Confirmed Service Customer
9/12/2025
I had an appointment but it still took almost an hour and a half for a tire rotation and oil change. They asked if I wanted my car washed, which I said yes to. It was not washed and the next morning I had a low psi on one tire. The low tire was 28psi and is supposed to be at 35. The other three tires were at 30.
9/15/2025
Holly, thank you for taking the time to leave us feedback about your experience with us. Please contact us at (636) 931-0055 when you have an opportunity, and we will be more than happy to try and turn your experience around.
FESTUS, MO
Jeremy F|2023 GMC Yukon XL 1500
Confirmed Service Customer
9/13/2025
We were disappointed with our last appointment. We brought our vehicle in just for a routine oil change and tire rotation along with some diagnostics. We have been having issues with our driver side mirror and last time I was there about it, they were not able to do anything about it. Well,.same thing again. I guess that's what you get when you spend $90,000 on a vehicle. They were not able to rotate our tires because they said they could not find the wheel lock in the glove box. My husband reassured them it should be in there and they said they would go back and check again. Well, again, they could not find it. When my husband got home I went right out and opened the glove box and what do you know, there it is sitting in there. Must have been a lazy work day. We drive about 75 mi to have our vehicle maintenance here. It is also where we bought the vehicle. We have one small repair being done so we will be back for that, but after that we will find a different GMC dealer to deal with.
9/15/2025
We regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us at (636) 931-0055 so we can understand your situation better in order to try and turn your experience around. Thank you, Sapaugh Chevrolet Buick GMC Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
JACKSON, MO
Martin H|2024 Chevrolet Silverado 1500
Confirmed Service Customer
9/15/2025
great people and service
9/16/2025
Martin, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HERCULANEUM, MO
James D|2012 GMC Terrain
Confirmed Service Customer
9/16/2025
Easy drop off
9/17/2025
James, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Gary R|2025 GMC Sierra 1500
Confirmed Service Customer
9/17/2025
I had a mechanical issue with my GMC truck, I reached out to the Sapaugh Team and their swift professional response got me back on the road quickly.
9/17/2025
Gary, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
NEW HAVEN, MO
James N|2025 Chevrolet Silverado 3500 HD
Confirmed Service Customer
9/17/2025
Everyone very friendly and knowledgeable and quick service. Thank you!
9/17/2025
James, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We sincerely value your business and look forward to your next visit!
BELGRADE, MO
Nick B|2007 Chevrolet Silverado
Confirmed Service Customer
9/19/2025
Check in was easy. Asked about add ons but it wasn't high pressure.
9/20/2025
Nick-----THANK YOU !! We appreciate your business and kind words !! The entire Sapaugh Team looks forward to seeing you in the future!! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Victoria D|2022 GMC Terrain
Confirmed Service Customer
9/19/2025
I made the appointment online to get 4 new tires. Nowhere on the website nor the appointment process did it say anything about needing to pre-order tires because you only keep 2 kinds in stock. So I drove 45 minutes one way for my appointment only to have to reschedule for the next morning because my preferred tires were not stocked. The next day comes, I get there at 0700 and it takes 2hrs 45minutes to have 4 tires replaced and aligned. I was the 2nd person there and 6 other people came in and were done and gone before me. Next time, I will get my tires elsewhere. The only reason I am continuing to use your service center for oil changes is the warranty. There has only been 1 time out of 3 years that there has not been an issue with online appointment scheduling (showed on my end and email confirmed but service dept knew nothing about it), or with the service just taking forever (90 minutes or more for an oil change).
9/20/2025
Victoria-----Thank You for bringing this to our attention I am truly sorry !! understand your frustration and aggravation. I have addressed both concerns with our Team, The online appointments our IT department is working on a better process to be clear and that our Team reviews appointments prior to client coming in. The length of time has been addressed our Service Director has just hired additional 5 people so we can expedite wait times, Once again my apologies and next time in please ask for me as I would like to speak to you in person. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FARMINGTON, MO
Marc C|2019 Chevrolet Malibu
Confirmed Service Customer
9/20/2025
I had an appointment for my 19 Malibu for service lights coming on intermittently. Received a phone call that the body control module and maybe the shifter were bad but they were just going to do the body control module first to see if that would correct the problem. Received another call later that the car was fixed and told to drive it and see if the issue was corrected. I arrived at the dealership picked up the car from inside the service center and shifted it into drive and the service lights came on instantly so I turned around outside the service center and pulled it back in. My service rep came out and plugged his diagnostic and proceeded to his desk.At that time I asked him, how do we now know that BCM was bad to begin with? He answered that half the codes had been eliminated. So they took a day and a half then to properly diagnose the problem which led them to finding a short in the wire leading to the BCM. Problem was solved but still not satisfied that I never knew that the old BCM was really bad or not. The service rep told me that the short caused the BCM to go bad. I have taken my car there every time for oil changes and tire rotations but will no longer take it there because I lost trust in them. It took them less than a day to come to the conclusion that the BCM was bad and replace it and charge me $543. Then when that wasn't it, they actually took the time to look at and find a short in the wire. It has rubbed me the wrong way and that is why I won't be back.
9/22/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us to discuss your concerns, as your satisfaction is of utmost importance to us. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BARNHART, MO
Shan B|2025 Chevrolet Silverado 1500
Confirmed Service Customer
9/12/2025
I am usually very satisfied with the service I receive from Sapaugh. I always try to make a 7:00 appointment because I wait for vehicle. This time it took nearly 2 hrs for oil change & rotation. R/O is 7:03, ready 8:18, I went to desk & checked progress at 8:50 & vehicle was just being pulled up. I appreciate that you have a comfortable waiting room, but the additional half hour has somewhat soured me. With that being said, I will use your service again. Hopefully this was just a fluke. Past experiences with sales & service staff have always been very good.
9/15/2025
Thank you again for taking the time to let us know how we did. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Charles P|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
9/14/2025
Making the appointment was quick and easy and service took no time to complete
9/15/2025
Charles, it is great to hear everything was done quickly and to your satisfaction! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FENTON, MO
James C|2023 Chevrolet Silverado 1500
Confirmed Service Customer
9/14/2025
Excellent service!
9/16/2025
James, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
IMPERIAL, MO
Roger M|2024 Chevrolet Equinox
Confirmed Service Customer
9/20/2025
I was treated well.
9/20/2025
Roger, your wonderful feedback and rating mean a lot to us. Thank you, and have a fantastic day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PEVELY, MO
Stephen R|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
9/22/2025
Everything went well until I went to pick up then they couldn’t find my truck they did eventually find it after 45 minutes the wait seemed excessive and would’ve been nice had they washed it
9/24/2025
Stephen, we regret to hear that you had this experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us so we can work towards a resolution. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Paul L|2025 Buick Envista
Confirmed Sales Customer
9/24/2025
Steve Ermer was very helpful and had all the cars we had discussed ready to go for me to review and test drive. Once the selection was made, he ensured the purchase process went smoothly. Drove home with the new vehicle that day. Great Job Steve.
STEVEN ERMER
9/24/2025
Paul, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
CROSSVILLE, TN
Sandra Z|2014 Chevrolet Impala
Confirmed Service Customer
9/25/2025
Dry accommodating. Took care of my problems with the car. Very easy to work with
9/26/2025
Sandra, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
HILLSBORO, MO
Christy T|2025 Buick Envista
Confirmed Service Customer
9/25/2025
Everyone is very friendly and service is speedy
9/26/2025
Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Jeremy K|2025 Chevrolet Equinox EV
Confirmed Sales Customer
9/25/2025
Quick and easy. Spent only about an hour at the dealership.
JESSICA BARNETT
9/26/2025
It is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!
MILLSTADT, IL
Linda D|2026 Buick Envista
Confirmed Sales Customer
9/25/2025
The best experience i have ever had in purchasing a vehicle. Jim haar was my salesman. He was knowledgeable and not pushy. I would definitely purchase from him again.
JAMES HAAR
9/27/2025
Linda, thank you so much for your positive comments about Sapaugh Chevrolet Buick GMC! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Jeff T|2024 Chevrolet Suburban 1500
Confirmed Service Customer
9/25/2025
Fast and friendly from start to finish. Will be back.
9/28/2025
It is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!
DE SOTO, MO
Robert C|2015 GMC Canyon
Confirmed Service Customer
9/25/2025
Took my truck in about 2 weeks to have a sensor replaced and had to get an inspection for my plates but they could not get the inspection done until I drove it a 100 miles with the new sensor in there ,so I did that brought it back past with no problems. And yesterday I brought it back because I had a flat tire which my tires I bought at Sapaugh and they were still under road hazard warranty.. Mark Kaltenbronn got me right in there which they patched and had back to me within a half an hour at no charge.. as usual I'm always pleased with the service I get from there that's why I always come back there.. thanks again Mark Kaltenbronn who always makes my visits there every time go so smooth !!!!!
9/28/2025
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HERCULANEUM, MO
Ciera W|2025 Chevrolet Trax
Confirmed Sales Customer
9/25/2025
Jessica Barnett was amazing to work with. She asked me questions to find out all of the features I was interested in and worked hard to keep me in my budget. She was helpful every step of the way and I am in love with my vehicle and buying experience. Every issue that we ran into, she helped me solve efficiently. I will definitely be a long-time customer of Sapaugh!
JESSICA BARNETT
9/28/2025
Ciera, thanks for highlighting our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Geraldine R|2025 Buick Envista
Confirmed Service Customer
9/23/2025
As usual, everyday done to perfection
9/24/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PEVELY, MO
Raymond M|2023 GMC Acadia
Confirmed Service Customer
9/23/2025
Service performed under time estimate
9/24/2025
We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
STE GENEVIEVE, MO
Deborah S|2025 Buick Enclave
Confirmed Service Customer
9/24/2025
Service was excellent, as usual!
9/24/2025
Deborah, thank you for choosing Sapaugh Chevrolet Buick GMC as your first choice for all your automotive needs! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Donna G|2024 Chevrolet Trax
Confirmed Service Customer
9/25/2025
Awesome
9/27/2025
Donna, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
FESTUS, MO
Donald G|2024 GMC Sierra 2500 HD
Confirmed Service Customer
9/25/2025
Great experience.
9/27/2025
Donald, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
PEVELY, MO
Eugene R|2017 Chevrolet Corvette
Confirmed Service Customer
9/25/2025
Good overall experience. Didn’t agree with service issue not being covered but satisfied
9/27/2025
We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Michael R|2023 Chevrolet Colorado
Confirmed Service Customer
9/25/2025
Great people. They know what's going on with new vehicles
9/27/2025
Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
VALLEY PARK, MO
Tina S|2025 Chevrolet Equinox
Confirmed Service Customer
9/25/2025
Went for an oil change, first one for my new vehicle and first experience at this dealership. Smoothe sailing from start to finish!
9/28/2025
Tina, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FARMINGTON, MO
Marilyn M|2025 Buick Envista
Confirmed Sales Customer
9/25/2025
The Sapaugh Team was very helpful in my purchase: Joe Clemens, Kirk Linderer, Greg Beye, Ben McFarland, and my wonderful salesman, Rich Konold. I love the vehicle .
RICH KONOLD
9/28/2025
Marilyn, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
WOOD RIVER, IL
Robert W|2019 Buick Envision
Confirmed Service Customer
9/27/2025
Nice waiting area liked the car wash
9/29/2025
Robert, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
ARNOLD, MO
Paul L|2018 GMC Acadia
Confirmed Service Customer
9/27/2025
A very good experience all round.
9/29/2025
Paul, thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
IMPERIAL, MO
Stephanie K|2025 GMC Yukon XL 1500
Confirmed Service Customer
9/28/2025
Took care of my oil change and had me out in about an hour and half. Took slightly longer than I expected.
9/30/2025
Stephanie, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BARNHART, MO
Timothy H|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
9/28/2025
great job, on time, really nice people
9/30/2025
Timothy, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HOUSE SPRINGS, MO
Royston A|2020 GMC Terrain
Confirmed Service Customer
9/29/2025
It was awful no communication at all
9/30/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (636) 931-0055 to discuss your concerns, as your satisfaction is of utmost importance to us.
FARMINGTON, MO
Audrey R|2025 Chevrolet Trax
Confirmed Sales Customer
9/29/2025
Jim Haar is amazing! Friendly, helpful, courtious,. The way I have been treated at Sapaugh is the reason I keep going back.
JAMES HAAR
9/30/2025
Audrey, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Nicole W|2026 Chevrolet Trailblazer
Confirmed Sales Customer
9/29/2025
BART was a great salesman! He gave us a lot of information about the cars we looked at and was very welcoming and kind to us throughout the whole process!
BART ANDERSON
9/29/2025
Nicole, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PEVELY, MO
Russell W|2023 GMC Sierra 1500
Confirmed Service Customer
9/29/2025
Facilities are well maintained and lighted. Staff are helpful and friendly. My experience was first rate and will use this dealership again for future service.
9/30/2025
Russell, we're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC. We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Sylvia T|2018 Chevrolet Impala
Confirmed Service Customer
9/29/2025
I always have good service.
9/30/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
FESTUS, MO
Kevin K|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
9/29/2025
Extremely knowledgeable and courteous.
9/30/2025
Kevin, we're glad to hear you found our staff was so knowledgeable and helpful! We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Willard P|2026 Buick Enclave
Confirmed Sales Customer
9/29/2025
We were greeted by Larry sapaugh when we stopped to look at a car. Very kind man! I feel as though we truly made a new friend. We were just looking, but drove off the lot with our brand new car!
RICHARD GERBER
9/30/2025
Willard, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We hope to see you soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ELLINGTON, MO
Timothy D|2023 Chevrolet Silverado 5500 HD
Confirmed Service Customer
9/29/2025
We didn’t have the Buick in - recently
10/1/2025
Timothy, thank you for taking the time to leave us feedback about your experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us so we can work towards a resolution. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DITTMER, MO
Donna J|2017 Chevrolet Equinox
Confirmed Service Customer
10/2/2025
When our newly purchased used car had as issue our sales person was quick to get the vehicle to your service area and also provided us with a super nice loner car
10/6/2025
Donna, thank you so much for your positive comments about Sapaugh Chevrolet Buick GMC! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IRONDALE, MO
Steven F|2025 Buick Envision
Confirmed Sales Customer
9/29/2025
Salesman was great
LOGAN CASH
9/30/2025
Steven, we appreciate your positive review of your recent experience with us! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINTE GENEVIEVE, MO
Chris H|2022 GMC 1500 Sierra
Confirmed Service Customer
9/29/2025
Ryan did a great job keeping me informed on my recent service. Parts had to be ordered, came in in two days. I scheduled the shuttle to pickup and take to Sapaugh, Greg called an was able to give me a 20 minute heads up. Another great service experience .
10/1/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Thomas D|2023 GMC Acadia
Confirmed Service Customer
10/6/2025
In and out in less than an hour. Very nice
10/7/2025
Thomas, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FESTUS, MO
Phyllis B|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
10/6/2025
Everyone was very nice and helpful.
10/7/2025
We're glad to hear you found our staff was so knowledgeable and helpful! We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Dennis B|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
10/6/2025
Rich is a super nice guy and easy to talk too The people that clean the truck didn’t do a very good job the top was still dirty. I redid it the next day and I’m 76 years old not happy
RICH KONOLD
10/7/2025
Dennis, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CEDAR HILL, MO
Christine L|2015 Chevrolet Equinox
Confirmed Service Customer
10/6/2025
I made an appointment online for Saturday at 7:30 am. I called at 2 Friday my son was coming in town and was able to get on the road quicker. The lady I spoke to moved my appointment to 4:30 on Friday. When I called at 4:29 to let them know he was going to be 2 min late. The lady on the phone said I had no appointment put me on hold and then came back and informed me I made an appointment for 4:30 the next day I explained what happened she insisted I made the appointment for the next day at 4:30. She said she had no way of telling who made the time change. I asked if a service manager could call me about the situation she said she would leave a message and hung up when I asked for her name. My appointment was moved to the next day. I had to call to see if my vehicle was finished finally at 11:30 after not receiving a call on it. I have still not received a call on my request for a call back. I service three cars at this dealership for the last 10 plus years and will be looking into a dealership elsewhere going forward.
10/7/2025
Christine, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
SAINT LOUIS, MO
Freddie B|2014 Buick Enclave
Confirmed Service Customer
10/3/2025
Very good and fast service. The personnel from check in to check out were helpful and friendly. A very good place to get your service done on your vehicle
10/6/2025
Thank you so much for your positive comments about Sapaugh Chevrolet Buick GMC! We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PEVELY, MO
Dennis D|2015 Chevrolet Equinox
Confirmed Service Customer
10/8/2025
Mark is absolutely the best in the business.
10/9/2025
Dennis, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Rodney M|2018 GMC 2500HD Sierra
Confirmed Service Customer
10/8/2025
Everyone is very Professional and Knowledgeable! Always kept me updated on my vehicle and completely resolved the issue quickly.
10/10/2025
We're glad to hear you found our staff was so knowledgeable and helpful! Please don't hesitate to reach out if there's anything additional we can do for you.
STEELVILLE, MO
Roxanna B|2021 Chevrolet Blazer
Confirmed Service Customer
10/8/2025
They did over $900 worth of work. It doesn't look like anyone touched anything in the engine area; the dust that was there is still present, and there are no fingerprints on any of the parts that should have been removed. We are genuinely questioning whether the work was done. Although the vehicle is fixed, we are questioning whether it was a simple flip of a switch or if the part was truly replaced. I would have expected the outer cover of the thermostat to be removed would have shown signs of being handled, not looking the same as when we brought it in for the removal. I watched a video on how this is done, and there is a lot of touching in the area, so why does it appear untouched? Glad this survey came to me because I was going to call today and ask these questions. I feel we are owed a refund.
10/10/2025
We regret to hear that your experience with us was not a more positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (636) 931-0055 at your earliest convenience to discuss how we can turn this experience into a positive one.
BONNE TERRE, MO
John R|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
10/8/2025
Went to have tire repaired, was told Bridgestone on the same tires I had which I was going to need soon so I got new tires, they were in stock, and now have new tires. Ready for winter. Thanks again
10/11/2025
John----Thank You!!
HOUSE SPRINGS, MO
Brian N|2025 Buick Envista
Confirmed Service Customer
10/8/2025
Every time I there it great
10/11/2025
Brian-----Thank You!! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CRYSTAL CITY, MO
Sheri P|2025 Chevrolet Trax
Confirmed Sales Customer
10/8/2025
After a terrible experience over 20 years ago, I swore I would NEVER buy another vehicle from Sapaugh. After stopping to just look at the current models we met Kevin Stanfill and he turned my opinion around. He was friendly, no pressure, and answered our questions. We ended up purchasing a new car that day and would deal with Kevin again in the future.
KEVIN STANFILL
10/10/2025
Sheri, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BONNE TERRE, MO
Timothy S|2015 GMC Acadia
Confirmed Service Customer
10/8/2025
Always great service and friendly staff.
10/10/2025
We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
SAINT LOUIS, MO
Jesse M|2017 Chevrolet Cruze
Confirmed Service Customer
10/9/2025
I’ve been going to Sapaugh for service since buying my car there in 2017. There has only been one time where I had any issue with service (after a transmission service) and, after review, the issue was resolved at no expense to me. This last visit marks 180,000 miles worth of maintenance service with Sapaugh, and I’m very pleased with my experience. In general, I find that the staff tend to go above and beyond.
10/10/2025
Jesse, thank you for choosing Sapaugh Chevrolet Buick GMC as your first choice for all your automotive needs! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Vickie E|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
10/9/2025
Had no problem. Fast and easy to work with. Kept inform about every step the did. Thank you.
10/11/2025
Thank You !! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CADET, MO
Chad S|2018 GMC 1500 Sierra
Confirmed Service Customer
10/13/2025
Always 5 Star Service
10/14/2025
Chad, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Sapaugh Chevrolet Buick GMC - Service
EDWARDSVILLE, IL
Shawn P|2025 Chevrolet Trax
Confirmed Service Customer
10/13/2025
June is such a great lady. Makes you feel good just talking with her.
10/13/2025
Shawn, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC - Service! We look forward to your next visit! Take care!
BONNE TERRE, MO
Alfred E|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
10/8/2025
I was very well taken care of.
10/11/2025
Alfred----Thank You !! Your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC Cadillac and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Sandy F|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
10/9/2025
Everything went great, except it did take awhile for an oil change and tire rotation with a schedule appointment.
10/11/2025
Sandy----Thank You !! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HIGH RIDGE, MO
Kerry C|2024 Chevrolet Trax
Confirmed Service Customer
10/10/2025
Was greeted with respect and explained everything in detail.
10/11/2025
Kerry---- Your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC Cadillac and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FRENCH VLG, MO
Michael C|2022 GMC 1500 Sierra
Confirmed Service Customer
10/11/2025
My problem wasn't fixed. The front forward collision system in not been repaired. I was told the light out. But thats not true. I'm a little frustrated.
10/11/2025
Michael----- Thank You for the feedback and I do apologize that your Truck was not repaired correctly!! We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact Dave Walker our Service Director @ (636) 931-0055 Ext 4123 to discuss your concerns, as your satisfaction is of utmost importance to us. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Edward T|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
10/13/2025
Super clean , everyone was super nice
10/14/2025
Edward, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
OAKVILLE, MO
Katie O|2025 Chevrolet Equinox
Confirmed Service Customer
10/13/2025
My car was picked up and taken for oil change. Customer service is top tier.
10/14/2025
Katie, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARCADIA, MO
William W|2024 GMC Terrain
Confirmed Service Customer
10/15/2025
Very satisfied
10/16/2025
William, your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again soon!
FESTUS, MO
Steven C|2024 Buick Envista
Confirmed Service Customer
10/13/2025
Fast service, nice waiting area,nice people
10/14/2025
Steven, we're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
BARNHART, MO
Randy C|2025 Chevrolet Colorado
Confirmed Sales Customer
10/13/2025
Rick Gerber was a fabulous salesman answered every question that we had a real gentleman. Thank you.
RICHARD GERBER
10/14/2025
Randy, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
GEPP, AR
Harry P|2026 Buick Encore GX
Confirmed Sales Customer
10/13/2025
+
TROY HARDIN
10/14/2025
Harry, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
POTOSI, MO
Gregory W|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
10/13/2025
excellent customer service.
10/14/2025
Gregory, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
WATERLOO, IL
Michael V|2024 Chevrolet Equinox
Confirmed Service Customer
10/14/2025
service performed in a timely manner
10/15/2025
Michael, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Sapaugh Chevrolet Buick GMC - Service
FESTUS, MO
Douglas S|2025 GMC Acadia
Confirmed Service Customer
10/15/2025
Employees are always friendly and attentive to customers.
10/16/2025
Douglas, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DOE RUN, MO
Joseph C|2022 GMC 2500HD Sierra
Confirmed Service Customer
10/16/2025
Wonderful People!!
10/19/2025
Joseph, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BALLWIN, MO
Sandra F|2021 Buick Encore GX
Confirmed Service Customer
10/20/2025
Provided excellent service. Staff is professional, friendly and accommodating.
10/21/2025
Sandra, we're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC. Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BRIDGETON, MO
Dale M|2024 GMC Terrain
Confirmed Service Customer
10/15/2025
Well done
10/16/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!
BARNHART, MO
Kenneth C|2026 Chevrolet Equinox
Confirmed Service Customer
10/15/2025
Awesome
10/16/2025
Kenneth, our staff is committed to providing each of our clients with the best automotive experience! We hope to be of service to you again in the future. Best wishes, Sapaugh Chevrolet Buick GMC - Service
HILLSBORO, MO
Joyce G|2017 Chevrolet Equinox
Confirmed Service Customer
10/15/2025
My service advisor Conan Thomas was professional, knowledgeable and thorough in taking care of my appointment concerns.
10/16/2025
Thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BARNHART, MO
Debra L|2026 Chevrolet Equinox
Confirmed Service Customer
10/20/2025
I had been out of state for a family member in ICU when my oil change light came on, You made me an appointment for the same day and I will ALWAYS appreciate you getting me in so quickly. I have already told numerous friends and family members on how wonderful you are.
10/21/2025
Debra, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HERCULANEUM, MO
Timothy M|2014 Chevrolet Malibu
Confirmed Service Customer
10/20/2025
Oil change & tire rotation was done in an hour while I waited and enjoyed the complimentary coffee and snack. They offered a complimentary car wash also but the machine was out that day. However, getting in and out in an hour made it all worth the price which was quite reasonable by comparison.
10/21/2025
Timothy, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
IMPERIAL, MO
Chris H|2025 Chevrolet Equinox
Confirmed Service Customer
10/21/2025
Just had our 1st, oil change with tire rotation, on our 2025 Equinox RS. Great, easy experience. While there I saw my sales guy, Rich Konald. I mentioned to him an issue I,m having with Bluetooth, connection. He invited me to come by on Saturday, before the dealership opened, and he,d figure it out. My wife and I showed up @ 8:50 AM, and Rich had us up and running by 9:05. Up and above service for sure.
10/22/2025
Chris, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC - Service! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
IMPERIAL, MO
Richard V|2023 GMC Sierra 1500
Confirmed Service Customer
10/22/2025
In for routine oil change and tire rotation. Ryan and the service team always make the visit smooth and easy.
10/23/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
OSAGE BEACH, MO
Deborah G|2026 Buick Enclave
Confirmed Service Customer
10/20/2025
Were very cordial and did a great job.
10/21/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CARBONDALE, IL
Michael B|2024 GMC Canyon
Confirmed Service Customer
10/20/2025
Always courteous and fast.
10/21/2025
Michael, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CHESTERFIELD, MO
Stephen H|2022 Chevrolet Malibu
Confirmed Service Customer
10/22/2025
Fast and courteous service! Washed car and looked beautiful!
10/22/2025
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SAINT LOUIS, MO
Tim D|2026 Chevrolet Equinox
Confirmed Service Customer
10/22/2025
I had an oil change on a Saturday. They completed it in less than an hour.
10/23/2025
Tim, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Sandra G|2018 Buick Enclave
Confirmed Service Customer
10/23/2025
As always, excellent customer service. June is the best. Definitely an asset to the dealership.
10/26/2025
Sandra, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Claude W|2024 Buick Encore GX
Confirmed Service Customer
10/27/2025
Very good. Employees all professional, yet courteous. Facilities very clean, including garage work area as well as waiting area. Would recommend Sapaugh dealership to all my friends and family.
10/28/2025
Claude, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CRYSTAL CITY, MO
Diane B|2018 Buick Encore
Confirmed Service Customer
10/27/2025
Having mobility issues, I really appreciate the pick up and drop off service. Everyone is so nice I cannot imagine taking my car anywhere else for service.
10/27/2025
Diane, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HERCULANEUM, MO
Teresa C|2026 Buick Envista
Confirmed Sales Customer
10/22/2025
Friendly, helpful
RICH KONOLD
10/23/2025
Teresa, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!
O FALLON, MO
David S|2025 GMC Acadia
Confirmed Service Customer
10/22/2025
It was OK for a simple routine maintenance visit. However, didn't get the usual wash (the equipment was not working) and the service advisor did not follow-up on a question on minor body repair.
10/23/2025
David, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at your earliest convenience to discuss how we can turn this experience into a positive one. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Edward M|2025 Buick Envision
Confirmed Service Customer
10/22/2025
friendly great and swift
10/23/2025
Edward, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Dennis B|2025 Chevrolet Silverado 1500
Confirmed Service Customer
10/23/2025
Very pleasant
10/23/2025
Thank you, Dennis; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CEDAR HILL, MO
Luana W|2025 GMC Yukon XL
Confirmed Sales Customer
10/23/2025
Dann Mann was very polite and helpful. I got the vehicle I wanted at the price I could afford and they got a good deal on the Mercedes we traded in
DANIEL MANN
10/26/2025
We're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC. We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
WILDWOOD, MO
Cindy H|2021 Chevrolet Equinox
Confirmed Service Customer
10/26/2025
Exceptional service as always. That's why I go out of my way to have my service done at Sapaugh.
10/27/2025
Cindy, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Frederick W|2022 Chevrolet Equinox
Confirmed Service Customer
10/28/2025
SMOOTH
10/29/2025
Frederick, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Steven L|2019 Chevrolet Impala
Confirmed Service Customer
10/30/2025
Got right in and got my emissions done within 45 minutes!
11/2/2025
Steven, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Roger O|2024 Buick Enclave
Confirmed Service Customer
10/31/2025
Well organized and professional.
10/31/2025
Roger, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
WATERLOO, IL
Kathy C|2019 GMC Canyon
Confirmed Service Customer
10/31/2025
Everyone is so nice to deal with
10/31/2025
Kathy, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CEDAR HILL, MO
Craig S|2024 GMC Sierra 2500 HD
Confirmed Service Customer
10/31/2025
Oil change, Quick excellent service
11/3/2025
We're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HOUSE SPRINGS, MO
Daniel L|2023 GMC Acadia
Confirmed Service Customer
11/1/2025
As always I had a great experience at Sapaugh. I waited for my service to be done and it did not take very long and I was done and ready to go. No hassle< no pressure.
11/3/2025
Daniel, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
David B|2021 Chevrolet Traverse
Confirmed Service Customer
11/3/2025
Excellent Service
11/4/2025
David, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Carl D|2020 Buick Envision
Confirmed Service Customer
11/3/2025
As always, very professional and friendly. The only thing I would mention is that I don't think they checked my air pressure on my tires.
11/3/2025
Carl, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Brian N|2023 GMC Terrain
Confirmed Service Customer
11/3/2025
It was nothing but great from the time I arrived and the whole time I was there and well informative
CRYSTAL CITY, MO
Mary L|2026 Buick Encore GX
Confirmed Sales Customer
11/5/2025
I've been working with Kevin Stanfill for several years and have found him to be most helpful, knowledgeable, and professional.
KEVIN STANFILL
11/6/2025
Mary, we're glad to hear you found our staff was so knowledgeable and helpful! We do hope we can be of assistance in the future. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CRYSTAL CITY, MO
John C|2023 Chevrolet Tahoe
Confirmed Service Customer
11/5/2025
Recall item checked on and handled. Used shuttle service to and from.
11/6/2025
John, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
FENTON, MO
Don S|2015 GMC 2500HD Sierra
Confirmed Service Customer
11/5/2025
Friendly professional service, work completed in a timely fashion.
11/6/2025
It is great to hear everything was done quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Sapaugh Chevrolet Buick GMC - Service
SAINT LOUIS, MO
Karen T|2018 Buick Enclave
Confirmed Service Customer
11/6/2025
I made the appointment easily by calling, the repair was partially covered by warranty, I was informed along the way (even when there was a little extra work that needed to be done). Then I got the car back in the time frame it was expected. Everyone was friendly and easy to work with. The only thing that could have been better would have been able to park the car somewhere on the lot for drop off outside of business hours the night before. But I totally understand securing the lot as well.
11/7/2025
Karen, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FESTUS, MO
Marybeth L|2021 GMC Yukon
Confirmed Service Customer
11/6/2025
Mark was very helpful & very knowledable.
11/7/2025
We're glad to hear you found our staff was so knowledgeable and helpful! We hope to be of service to you again in the future. Best wishes, Sapaugh Chevrolet Buick GMC
HILLSBORO, MO
Connie H|2019 Buick Encore
Confirmed Service Customer
11/6/2025
It was very good
11/7/2025
Connie, thank you for sharing your positive experience! If you're ever in need of more help, please let us know! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BARNHART, MO
Ronald R|2021 Buick Envision
Confirmed Service Customer
11/6/2025
As always the best.
11/7/2025
Ronald, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BALLWIN, MO
Charles B|2025 GMC Sierra 1500
Confirmed Sales Customer
10/27/2025
Everything went smooth ,and as I was told it would no changes
BRYAN OGLE
10/27/2025
Charles, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CAPE GIRARDEAU, MO
Gary W|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
10/29/2025
Great job was done on new tires and allighnment
11/1/2025
We're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Roger C|2021 Chevrolet Traverse
Confirmed Service Customer
11/7/2025
Chandler and June always do an excellent job , along with everyone else.
11/9/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
DE SOTO, MO
David B|2023 Chevrolet Traverse
Confirmed Service Customer
11/7/2025
Been a customer for years. Great service as usual. This visit I met employee service adviser, Gene Gainer. Gene was was very informative, had good customer service. Also, brought something to my attention to look at a later date. Kudo's to him!! As a DAV, this dealership goes above and beyond, I hope other Veterans will go by and inquire before you go somewhere else. Larry Sapaugh in my opinion has deals for Veterans all year long Not just the (1), day in November 11th, go by and his staff will take care of concerns!! D. Boyet US Army Veteran
11/10/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you're ever in need of more help, please let us know! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Marilyn S|2023 GMC Terrain
Confirmed Service Customer
11/10/2025
Considerate, professional and courteous.
11/11/2025
Marilyn, our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Jacquelyn R|2024 Buick Enclave
Confirmed Service Customer
11/11/2025
Excellent Concierge service starts and ends the service call. As usual, the service was completed in a timely manner
11/12/2025
Jacquelyn, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
NEW HAVEN, MO
Patrick K|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
11/12/2025
We never felt like we were at a typical car, salesmen never once made us feel under pressure to make the sale! Both guys, Al and Brian were great!
AL VINCENT
11/13/2025
Patrick, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BALLWIN, MO
Christopher C|2022 Chevrolet Tahoe
Confirmed Service Customer
11/13/2025
Troy was amazing at finding us exactly what we were looking for. Kept us up to date everyday on each process and following up with us after purchase to make sure everything was ok.
11/14/2025
Christopher, thank you for your kind review; we are happy to pass along your comments to Troy here at Sapaugh Chevrolet Buick GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Julie J|2026 GMC Terrain
Confirmed Service Customer
11/13/2025
I love the friendly, well trained staff, I always feel welcome. My oil change and tire rotation was done in 55 min😊
11/14/2025
Julie, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
IMPERIAL, MO
Marguerita M|2023 GMC Sierra 1500
Confirmed Service Customer
11/14/2025
Needed a last minute oil change due to unexpected out of town trip. Accommodated quickly. Chandler took care of it quickly and called me as soon as it was ready. I really appreciated the quick, efficient service.
11/17/2025
We're glad everything was completed quickly and to your satisfaction! We hope to see you soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Oliver B|2025 Chevrolet Tahoe
Confirmed Service Customer
11/14/2025
Clean, modern, friendly, walk in oil change no apt no problem.great dealer great service
11/17/2025
We are so happy to read such a great review about Sapaugh Chevrolet Buick GMC! We hope to see you soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CRYSTAL CITY, MO
Madison S|2018 Chevrolet Colorado
Confirmed Service Customer
11/14/2025
The service department does a good job every time.
11/17/2025
We appreciate your positive review about your recent experience with us! Thank you so much again for your feedback! We hope you have a great day!
IMPERIAL, MO
Gary W|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
11/14/2025
Very nice service appreciated the ride back and forth the gentleman that shuttled me was very nice and polite great job 👍
11/17/2025
Gary, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Travis Z|2016 Chevrolet Tahoe
Confirmed Service Customer
11/8/2025
Always amazing service. Travis is Great. We Love Sapaugh
11/10/2025
Travis, thanks for highlighting our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
DITTMER, MO
Ty H|2026 GMC Acadia
Confirmed Service Customer
11/10/2025
Came in for an oil change and tire rotation with my 2026 Acadia. Everything went great. No issues.
11/10/2025
We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Viola B|2025 Buick Envision
Confirmed Service Customer
11/10/2025
Very professional and efficient
11/11/2025
Viola, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FARMINGTON, MO
Misty W|2021 Chevrolet Tahoe
Confirmed Service Customer
11/10/2025
the service advisor made the trip easy. I kept his card will be asking for him again. Thank you
11/11/2025
Misty, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
James N|2025 Chevrolet Silverado 3500 HD
Confirmed Service Customer
11/12/2025
Very nice ppl to work with and prompt service!
11/13/2025
James, thank you so much for your positive comments about Sapaugh Chevrolet Buick GMC - Service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BELGRADE, MO
Chris T|2025 Buick Encore GX
Confirmed Sales Customer
11/13/2025
Ethan was so great to work with! It was so fast and easy! had everything done before we even got there!
ETHAN SALAZAR
11/14/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
BONNE TERRE, MO
Haley D|2025 Chevrolet Trax
Confirmed Service Customer
11/14/2025
Quick turn around time
11/17/2025
Haley, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PEVELY, MO
Richard E|2022 Buick Encore GX
Confirmed Service Customer
11/14/2025
Service always done to our satisfaction.
11/17/2025
Richard, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!
ARNOLD, MO
Mark R|2026 GMC Terrain
Confirmed Service Customer
11/16/2025
Fast service, job was done right.
11/17/2025
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HIGH RIDGE, MO
Deborah B|2022 Chevrolet Tahoe
Confirmed Service Customer
11/17/2025
Had my oil changed and tires rotated and they did not tighten the lug nuts and we left.
11/22/2025
Deborah, thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us. So we can assist you further. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Donald M|2023 GMC Sierra 2500 HD
Confirmed Service Customer
11/17/2025
Everyone was great !
11/18/2025
Donald, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Deborah M|2025 Chevrolet Trax
Confirmed Service Customer
11/18/2025
Oil change-the time needed for an oil change needs to be clear on the appointment screen. I was not prepared for a 2-hour appointment window. I understand that they do an all-point inspection, however, my first experience at Sapaugh for an oil change, I was in and out in 30 minutes, on a Saturday, without an appointment. I sent a note to Sapaugh to apologize for my impatience, but there was someplace I needed to be and had not prepared for a 2-hour wait time. I did speak to the service consultant and he told me that that is the normal wait time for an oil change. I appreciated his information so that in the future, I can plan accordingly. My vehicle was clean and beautiful when it came back to me and I appreciate that!
11/20/2025
Deborah, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (636) 931-0055. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HIGH RIDGE, MO
Lori S|2021 GMC Acadia
Confirmed Service Customer
11/18/2025
I came in for a oil change and tire rotation, I did not have an appointment so I was willing to wait the extra time it would take to fit me in, it took over 2 hours (I was there 11:10- 1:30pm, as i was driving off the lot I though how loud and noisy the car sounded driving. I thought that because I had a slightly bent rim the noise was because of the tire rotation making this more noticeable. I went to Arnold to do some errands, at one of my stops I walked around the car to see if there was anything obviously wrong but did not see anything wrong as all the lugnuts were all on so i thought it must be the rim. The noise did not get any better and the noise was very loud and it sounded like my wheels were gonna fall off, the car was difficult to control and on my way back home I decided something had to be done because I did not feel safe driving it like this. I made it back to Sapaugh at 3:45 pm. I told Zeke about the issue and that I wanted my tires rotated back if that was the problem he said he'd drive it to the back himself as the tech was still there but they were about to close in 10". In about 20" they said I was good to go, but the problem was that one of the tires had not been tightened so it wasn't the rotation at all - they said the tire checked out ok and I was good to go. I appreciate the honesty but am very concerned about how dangerous of a situation this was - could my tire have come off as I had my car at 70mph on highway 55? Did the person driving the car from the service center to the check out not notice this noise? I feel fortunate that I survived what could have been a very serious situation - I have used sapaugh for most of my servicing and had even asked for a tire quote that day but now am a little concerned and wondering if I should rethink who I trust my car to.
11/25/2025
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to make this up to you. Please contact us so we can make your experience a positive one. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PEVELY, MO
Jeffrey K|2023 Buick Envision
Confirmed Service Customer
11/19/2025
Great service
11/21/2025
Jeffrey, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CRYSTAL CITY, MO
William A|2025 Buick Encore GX
Confirmed Sales Customer
11/19/2025
Kevin did an excellent job in making everything perfect for our purchase of our new Buick Encore GX Avenir!
KEVIN STANFILL
11/21/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
RED BUD, IL
Jason P|2020 Chevrolet Camaro
Confirmed Service Customer
11/19/2025
The service technician is well educated, and a pleasure to do business with! The shuttle driver is friendly and a pleasure to be around
11/22/2025
Jason, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
SAINT CHARLES, MO
Sheila B|2018 Chevrolet Traverse
Confirmed Service Customer
11/19/2025
Everything was good!
11/22/2025
Sheila, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PARK HILLS, MO
Gail G|2018 Chevrolet Malibu
Confirmed Service Customer
11/19/2025
Appreciated my service advisor checking my extended warranty info!
11/22/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Kaylee B|2025 Buick Envista
Confirmed Service Customer
11/20/2025
Wonderful employee
11/23/2025
Kaylee, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! Thank you again, and have a fantastic day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FARMINGTON, MO
Randall M|2024 GMC Terrain
Confirmed Service Customer
11/20/2025
Very clean and efficent
11/23/2025
Thank you so much for your positive comments about Sapaugh Chevrolet Buick GMC! If you have any further questions, please give us a call. We're always happy to help!
ARNOLD, MO
Francis B|2025 Chevrolet Silverado 1500
Confirmed Service Customer
11/20/2025
Came in for a oil change and tire rotation. When I got home I notice the tires were low on air. I had to put 3- 6 pounds of air in all tires to get what it Saids on the driver side door.
11/23/2025
Francis, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Michael M|2025 Buick Enclave
Confirmed Service Customer
11/15/2025
Great service
11/17/2025
Michael, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
STE GENEVIEVE, MO
Richard M|2025 Chevrolet Colorado
Confirmed Sales Customer
11/15/2025
Absolutely fantastic. Joe Clemens was awesome to work with along with Al Vincent.Thanks again for the outstanding job.
AL VINCENT
11/17/2025
We're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Gary A|2017 GMC Terrain
Confirmed Service Customer
11/15/2025
Service was fine. Did lose a wheel cover, but they’re ordering a new one
11/17/2025
Gary, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FRENCH VILLAGE, MO
Jeffrey S|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
11/17/2025
Jim Haar was so awesome in helping me get a truck I really like. Im truly happy with the experience @ sapaugh and look forward to the next new vehicle I buy through Jim Haar @ Sapaugh GM
JAMES HAAR
11/19/2025
Jeffrey, thank you for your kind review; we are happy to pass along your comments to Jim here at Sapaugh Chevrolet Buick GMC! We can't wait to see you again, have a great day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FENTON, MO
Timothy W|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
11/20/2025
June was great as always for the dealer work stuff and a lady named Jessica B was helpful showing me about the new gm lineup of electric vehicles and the different features
11/23/2025
Timothy, thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Lawrence W|2022 Buick Encore GX
Confirmed Service Customer
11/21/2025
The new way of showing what was checked is a good idea . First time oil changed went quicker than I thought it would. Nice atmosphere in show room, water and other drinks and snacks is thoughtful. Personal friendly.
11/23/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DE SOTO, MO
James W|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
11/22/2025
Ken was excellent as always! Would absolutely buy my next vehicle from Sapaugh!
KENNETH MCCONNELL
11/24/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Ronald R|2014 Buick Enclave
Confirmed Service Customer
11/21/2025
Great service .
11/24/2025
Ronald, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
FESTUS, MO
Glenn R|2022 GMC Yukon XL
Confirmed Service Customer
11/21/2025
The usual great service.
11/23/2025
Glenn, we're so happy we were able to help you out. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FESTUS, MO
Paulette L|2026 Chevrolet Traverse
Confirmed Sales Customer
11/21/2025
It was a very good experience
CARLA TALBERT
11/24/2025
Paulette, thank you for your kind words and this wonderful review. We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
POTOSI, MO
Christopher R|2018 Chevrolet Equinox
Confirmed Service Customer
11/23/2025
Over an hour and a half wait seems a little long just for an oil change WITH an appointment
11/24/2025
Christopher, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (636) 931-0055.
IMPERIAL, MO
Ronald Z|2022 GMC Terrain
Confirmed Service Customer
11/23/2025
Addressed my issue and double checked it was completed correctly.
11/24/2025
Thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
STE GENEVIEVE, MO
Larry C|2024 Chevrolet Colorado
Confirmed Service Customer
11/23/2025
Always taken care of. Mark is excellent
11/24/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Barbara R|2021 Chevrolet Blazer
Confirmed Service Customer
11/23/2025
Signed up my carfax account.
11/25/2025
Barbara, I would like to get some more details about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (636) 931-0055 so we can assist you further.
HILLSBORO, MO
Kenneth H|2002 Chevrolet Silverado 2500HD
Confirmed Service Customer
11/24/2025
In and out fast
11/25/2025
Kenneth, we're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Allen D|2026 Chevrolet Traverse
Confirmed Sales Customer
11/24/2025
We bought our third Traverse, a ‘26 Chevy Traverse High Country after selling my ‘25 Toyota Tundra, which I thought I would really like but really didn’t. We had the Tundra for 4 months & it only had 1100 miles on it. I had traded in our ‘23 Traverse Premier & really loved it & regretted traded it in. Previously we had a ‘19 Traverse, which was totaled when another driver ran a light. We absolutely love our new Traverse! Our neighbors bought their last two vehicles from Sapaugh & referred us to go to Sapaugh. After a couple of days of negotiating, I was able to get a deal better than I expected, plus the free car washes. Thanks to Ken, sales manager, & to our salesman, Rick! We also bought the extended care package that protects our vehicle for just about anything!
RICHARD GERBER
11/25/2025
Allen, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Michele R|2023 Buick Encore GX
Confirmed Service Customer
11/24/2025
Your customer service is absolutely amazing..It always has been good but now you have even exceeded your customer service ..From the minute you drive up you are approached by an attendantYou guys are awesome.I went to two different places for an Inspection. And was turned away.I called you guys and you had me in in two hours You also gave me an oil change.Your customer service is Awesome sauce!!
11/25/2025
Michele, we're pleased to know we have been able to exceed your expectations and really help you out! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Leland M|2024 Chevrolet Silverado 1500
Confirmed Service Customer
11/25/2025
Everything went as planned. June is great to work with and takes good care of my needs
11/25/2025
We're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CADET, MO
Ronald W|2023 Chevrolet Equinox
Confirmed Service Customer
11/25/2025
A shout out to service advisor "Mark Kalenbronn"for taking time out of his busy schedule to show me around the New Cadillac Show Room and Service Center after I mentioned that I was considering buying a new Cadillac. And personally, making sure that my car was cleaned up after my service appointment! Wishing you all the best!! Ron Woodson
11/26/2025
Ronald, thank you for your kind review; we are happy to pass along your comments to Mark here at Sapaugh Chevrolet Buick GMC! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HERCULANEUM, MO
Michelle S|2023 Chevrolet Equinox
Confirmed Service Customer
11/24/2025
Always very kind and job well done.
11/25/2025
We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FENTON, MO
Mel S|2023 Chevrolet Traverse
Confirmed Service Customer
11/24/2025
When I returned to my car I found an oil filter laying in my front seat new out of the box. I called back and was told that was just an extra one, and was told they did change my oil. WHY WOULD ANYONE PUT A OPEN OIL FILTER ON A LEATHER SEAT??
11/29/2025
Thank you for taking the time to leave us your honest feedback. It is discouraging to learn of your experience with us. Your feedback helps us improve, and we would like to learn more about how we can make this better. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Allison H|2026 Buick Encore GX
Confirmed Sales Customer
11/24/2025
Phenomenal experience. Kirk Linderer, sales manager, went ABOVE AND BEYOND to get me financed for my first vehicle purchase. Carla Talbert explained the vehicle buying process to where it was simple and easy to understand to a first time buyer. I always recommend Sapaugh to friends and family.
CARLA TALBERT
11/24/2025
Allison, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
POTOSI, MO
Harold O|2026 Chevrolet Equinox
Confirmed Sales Customer
11/26/2025
Logan is the best always available when I have questions gave me his phone number if I Ned send help. Couldn’t ask for a nicer person
LOGAN CASH
11/27/2025
Harold, thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Robert C|2010 Chevrolet COBALT
Confirmed Service Customer
11/26/2025
Thank you everybody at Sapaugh for once again making my visits painless my daughter brought in my car and only had to wait an hour to have the oil change and tires rotated and she also had a headlight out which I had them go ahead and fix and was paid for by my GMC Rewards ....Top Notch all the way
11/27/2025
Robert, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
HERCULANEUM, MO
Rodney H|2024 Chevrolet Silverado 1500
Confirmed Service Customer
11/27/2025
Poor and unprofessional
11/27/2025
Rodney, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (636) 931-0055 when you have a chance. Thank you, and we look forward to hearing from you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Joe M|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
11/27/2025
Good service
11/28/2025
Joe, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BARNHART, MO
Dennis N|2025 Chevrolet Blazer
Confirmed Sales Customer
11/27/2025
Steve was extremely helpful even though he had two other customers.
STEVEN ERMER
11/28/2025
Dennis, we're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BONNE TERRE, MO
Donald W|2016 GMC Terrain
Confirmed Service Customer
11/28/2025
I had another hatch switch replaced, second one within 5 weeks... When I opened the hatch this was fine, then when I put my hand in the area to close the lower portion of the inner hatch came loose in my hand. I haven't had time to return to the dealer for advise on a fix.
12/2/2025
Donald, we appreciate your honest feedback, as we are always looking for ways to improve. Please contact us at (636) 931-0055 when you have an opportunity, and we will be more than happy to try and turn your experience around. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Mark K|2026 GMC Terrain
Confirmed Sales Customer
11/29/2025
I’m a repeat lease customer because I feel valued. I’m always happy with the vehicles, the people there and the service! Drove away happy once again!!
BRYAN OGLE
11/29/2025
Mark, thank you for choosing Sapaugh Chevrolet Buick GMC as your first choice for all your automotive needs! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Timothy K|2025 Buick Envista
Confirmed Service Customer
12/1/2025
I arrived early on a snowy day. My appointment was at 10:15 a.m., and I arrived about 10:00 a.m. maybe it was the weather and employees not showing up, but it was a very long time for an oil change. Other patrons in the waiting room also experienced the same thing that day.
12/2/2025
Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Donald M|2023 GMC Sierra 2500 HD
Confirmed Service Customer
12/2/2025
It took some time to figure out the exact issue and once found the parts had to be ordered which added additional time. However, I was kept informed of the progress on a daily basis. The tech also found a fluid leak that I was unaware of and this was also repaired.
12/2/2025
Donald, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
IMPERIAL, MO
Robert Y|2017 Chevrolet Colorado
Confirmed Service Customer
11/25/2025
Everything went well, manager kept me updated as each repair was completed. Only disappointing thing was couldn't get a loaner or a rental car. Not even from enterprise.
11/26/2025
Robert, your satisfaction is our top priority. We would like the opportunity to address your concerns. Please reach out to us directly at (636) 931-0055 when you have a chance. Thank you, and we look forward to hearing from you.
ARNOLD, MO
Deborah S|2025 Buick Enclave
Confirmed Service Customer
11/26/2025
Without an appointment for a screw in my tire, they got me in quickly and finished in record time! I really appreciate their kindness, quality and caring attitude every time I visit them!
11/27/2025
Deborah, It is great to hear everything was done quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.
HILLSBORO, MO
John B|2021 Buick Encore GX
Confirmed Service Customer
11/26/2025
Everyone was professional and very pleasant. The waiting room was fantastic, coffee, hot chocolate, soda and snacks. It was a wonderful experience. I tell everyone I know to go to Saphaugh when looking for a vehicle. We're so happy with our Buick Encore. Thank you, Saphaugh
11/27/2025
John, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
BARNHART, MO
Doug E|2020 GMC 1500 Sierra
Confirmed Service Customer
11/27/2025
EVERYTHING WENT GREAT. THANK YOU, DOUG
11/27/2025
Doug, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Helen C|2019 Buick Enclave
Confirmed Service Customer
12/1/2025
Our car was in for service for over three weeks. Our assigned service tech did not return phone calls.
12/2/2025
Helen, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
HILLSBORO, MO
David C|2025 Chevrolet Colorado
Confirmed Service Customer
12/1/2025
N/A
12/2/2025
David, thank you so much for your high rating. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Gregory D|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
12/1/2025
Chandler was my service writer. He did a great job getting me in and out quickly.
12/2/2025
Gregory, we're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC - Service. Feel free to reach out to us if you need anything. Have a wonderful day.
BARNHART, MO
Lisa O|2025 GMC Sierra 1500
Confirmed Service Customer
12/2/2025
From the minute I pulled into the service bay, I was met by a team of professional and courteous staff. The waiting room and sales area was clean and stocked with snacks for those of us waiting for your vehicles. All in all Sapaugh does it right.
12/24/2025
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT CHARLES, MO
Judith W|2020 Buick Enclave
Confirmed Service Customer
12/2/2025
The time it took was fantastic and efficient. The staff was courteous and great. When I drove through the the front and it did the analysis on my 2020 Buick enclave it printed out as my last car a 2022 gmc. Was confusing but the beautiful lady in your waiting area found out the answers for me. She said it was because my license plate was transferred to this vehicle. Other than that everything was perfect.
12/3/2025
Judith, thank you for taking the time to leave us feedback about your experience with us. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Jack C|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
12/3/2025
Excellent experience, very professional
RICH KONOLD
12/3/2025
We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CADET, MO
Donald G|2024 GMC Sierra 2500 HD
Confirmed Service Customer
12/3/2025
Quick efficient service with nice accommodations in the waiting area.
12/3/2025
We're glad everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PEVELY, MO
Eric R|2021 Chevrolet Tahoe
Confirmed Service Customer
12/3/2025
We normally have great service here. Dropped a car off to deal with noise and they fixed the issue. When my wife drove down there to pick it up, the check engine light was on and the battery was dead and had to be jumped. I made her keep it down there. They were just going to send her on her way like that. We just bought a new battery from Sapaugh in May also. I’m sure it will all be good the second time we drive down there. Thanks
12/3/2025
Eric, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Andrea W|2023 Chevrolet Traverse
Confirmed Service Customer
12/3/2025
I appreciate that Mike kept me posted on the progress of our service.
12/4/2025
Andrea, your satisfaction is our top priority. If you have any further questions, please give us a call. We're always happy to help!
BARNHART, MO
Brian W|2026 Chevrolet Equinox
Confirmed Sales Customer
12/3/2025
Our experience was fantastic. And I love my new vehicle!! ⭐️⭐️⭐️⭐️⭐️ Al Vincent ⭐️⭐️⭐️⭐️⭐️
AL VINCENT
12/3/2025
Brian, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINTE GENEVIEVE, MO
Jason K|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
12/4/2025
Jessica was great to work with the purchase of my truck. She was very responsive and made the process very easy. Will be a returning customer.
JESSICA BARNETT
12/5/2025
Jason, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
WEST DES MOINES, IA
Cullen B|2014 GMC Acadia
Confirmed Service Customer
12/4/2025
Excellent customer service! I was in and out quickly with a scheduled recall on my GMC!
12/5/2025
Cullen, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Deborah J|2026 Chevrolet Equinox
Confirmed Sales Customer
12/5/2025
Logan was an excellent rep to work with. A very personal experience as it always is with Sapaugh.
LOGAN CASH
12/6/2025
Deborah, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CRYSTAL CITY, MO
Russell M|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
12/6/2025
My 2016 Silverado had a check engine light that came on. I contacted my dealer and they got me in to get it checked within a couple days. They kept me informed during the inspection. Turns out it was under my extended warranty. The lady who takes care of customers in the waiting room was very friendly and went up and above with anything that i might need while I waited.
12/6/2025
Russell, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ALTENBURG, MO
Bernita B|2026 GMC Terrain
Confirmed Sales Customer
12/8/2025
Good
RANDY GRAVES
12/9/2025
Bernita, thank you so much for the positive review! We hope you have a great day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
MARBLE HILL, MO
Regina S|2025 Chevrolet Blazer
Confirmed Sales Customer
12/4/2025
The salesman and finance department made the sale a very smooth process. 2nd vehicle I had purchased from sapaugh and was very satisfied with both sales.
RICHARD GERBER
12/5/2025
Regina, your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
POTOSI, MO
Kevin E|2021 GMC Terrain
Confirmed Service Customer
12/5/2025
I was greeted warmly and the service could not have been better.
12/6/2025
Kevin, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Michael R|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
12/8/2025
Was promised two keys with my new car purchase. It was only until after all papers were signed and I was walking out the door did they tell me they only had one. It’s been promised that they will either make me one or find the original spare key. I will now have to continue to follow up repeatedly until this is solved. This is annoying to say the least and not what you would expect after just spending +$70k on a vehicle.
JAMES HAAR
12/8/2025
Michael, thank you for reaching out to us. We regret to hear about the situation you have described. Please contact us at (636) 931-0055 when you have an opportunity, and we will be more than happy to try and turn your experience around. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ST LOUIS, MO
Lawrence M|2018 Chevrolet Malibu
Confirmed Service Customer
12/8/2025
I think 2 and a half hours for an oil change is is a bit long.
12/8/2025
Lawrence, we appreciate you taking the time to leave us this feedback. If you have any questions, please don't hesitate to reach out!
IMPERIAL, MO
Thomas S|2023 Buick Enclave
Confirmed Service Customer
12/8/2025
The staff is always friendly and helpful.
12/9/2025
Thomas, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC. We do hope we can be of assistance in the future. Take care!
FESTUS, MO
Thomas C|2023 Buick Envision
Confirmed Service Customer
12/8/2025
Always curteous and professional.
12/8/2025
Thomas, thank you for your kind review; we are happy to pass along your comments to the team here at Sapaugh Chevrolet Buick GMC! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
O FALLON, MO
Martin H|2024 Chevrolet Silverado 1500
Confirmed Service Customer
12/8/2025
thanks for the great service
12/9/2025
Martin, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HERCULANEUM, MO
Dana H|2024 GMC Canyon
Confirmed Service Customer
12/8/2025
Check in was quick. Waiting area was clean. Wait was 90 minutes. Check out was quick.
12/9/2025
Dana, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FRANKFORD, MO
Gregory S|2018 Chevrolet Equinox
Confirmed Service Customer
12/9/2025
The dealership was great. It’s GM and the tire monitors I am upset with. $37.00 is ok to replace 4 batteries but that amount for each? A SCAM.
12/10/2025
Gregory, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (636) 931-0055 at your earliest convenience to discuss how we can turn this experience into a positive one.
BONNE TERRE, MO
Kevin N|2025 Chevrolet Equinox
Confirmed Service Customer
12/9/2025
Very clean, service personnel very nice.
12/10/2025
Kevin, thank you so much for your positive comments about Sapaugh Chevrolet Buick GMC! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PERRYVILLE, MO
Ignazio M|2019 GMC Acadia
Confirmed Service Customer
12/9/2025
Five star all day long good service outstanding general manager and service manager
12/10/2025
Ignazio, we always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Daniel K|2025 Buick Encore GX
Confirmed Service Customer
12/10/2025
Very timely and efficient. Called promptly when finished.
12/11/2025
Daniel, your satisfaction is our top priority. Please don't hesitate to reach out to us if there's anything more we can do!
FESTUS, MO
Douglas H|2023 Chevrolet Traverse
Confirmed Service Customer
12/11/2025
Taken in immediately as appointment time, explained what was due besides my oil change and routine care, I agreed and all was performed in a timely manner.
12/12/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HERCULANEUM, MO
Michael M|2024 Chevrolet Traverse
Confirmed Service Customer
12/11/2025
Logan is awesome
12/13/2025
Michael, we're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC - Service. Thank you again for choosing Sapaugh Chevrolet Buick GMC - Service and we hope to see you again.
CAPE GIRARDEAU, MO
Timothy W|2026 GMC Sierra 1500
Confirmed Sales Customer
12/10/2025
My salesman Bart Anderson was top notch.His appearance was was professional and his sales skills made me feel he was always in my corner trying to get me the best deal . I would highly recommend Bart to anyone!The general salesman I did not feel he was as concerned with me getting the best deal. The highlight of my day was meeting Mr Sapaugh the owner he was very cordial and talked with me for quite awhile making sure I had a pleasant experience. With out question everyone there could learn from that man how to run a business!!!
BART ANDERSON
12/10/2025
Timothy, we're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CHESTER, IL
Leonard N|2021 GMC Acadia
Confirmed Service Customer
12/10/2025
As usual they did a great job with my general maintenance!
12/10/2025
Leonard, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Michael V|2023 Chevrolet Colorado
Confirmed Service Customer
12/10/2025
Thank you.
12/11/2025
Michael, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (636) 931-0055 so we can assist you further. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
MADISON, IL
Daniel M|2019 Chevrolet Equinox
Confirmed Service Customer
12/10/2025
Came in for oil change and a tire rotation. Got done sooner than expected and I got a veterans discount.
12/11/2025
We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BARNHART, MO
Christopher H|2024 GMC Sierra 1500
Confirmed Service Customer
12/11/2025
Great service
12/12/2025
Christopher, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
EUREKA, MO
Robin B|2023 Buick Envision
Confirmed Service Customer
12/12/2025
Everyone is very friendly & professional in the Service Department.
12/13/2025
Robin, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Catherine G|2019 Chevrolet Equinox
Confirmed Service Customer
12/13/2025
As always, I was treated very well during my visit at Sapaugh. Chandler Kent especially handled everything efficiently and with kindness and respect. Sapaugh is the only place I will take my car for servicing.
12/14/2025
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SAINT LOUIS, MO
Jeffrey S|2020 Buick Encore GX
Confirmed Service Customer
12/12/2025
Quick friendly service.
12/12/2025
Jeffrey, we're glad everything was completed quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.
IMPERIAL, MO
Jack C|2025 Chevrolet Silverado 1500
Confirmed Service Customer
12/12/2025
took very long time but good work
12/13/2025
Jack, we regret to hear that you had this experience with us. Please contact us when you have an opportunity, and we will be more than happy to try and turn your experience around. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CADET, MO
William K|2025 Chevrolet Silverado 3500 HD
Confirmed Service Customer
12/14/2025
Everything was great except they forgot to fill up the def.
12/15/2025
We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Jonathan B|2022 GMC Canyon
Confirmed Service Customer
12/16/2025
The staff is very professional and nice
12/16/2025
We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Lindell C|2023 GMC Terrain
Confirmed Service Customer
12/16/2025
I asked that my tires not to be cross rotated and it was done anyway
12/17/2025
Lindell, thank you; we appreciate your feedback! We would like the opportunity to address your concerns. Please reach out to us directly at (636) 931-0055 when you have a chance. Thank you, and we look forward to hearing from you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
John T|2021 GMC Yukon
Confirmed Service Customer
12/16/2025
Quick and very informative
12/18/2025
John, it is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
DUQUOIN, IL
Chris B|2024 Chevrolet Trailblazer
Confirmed Service Customer
12/17/2025
Thank you!
12/18/2025
Chris, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
CRYSTAL CITY, MO
Anton M|2025 GMC Sierra 1500
Confirmed Sales Customer
12/17/2025
Extremely happy with my new truck but am extremely disappointed in the salesman telling me an out the door price that after all Paper work was final and in the finance office to only find out the taxes and plates were not in the salesman’s out the door quote. I was extremely embarrassed because I had signed all the papers and as I stood up to leave the finance guy threw the 3500 dollar tax was on my own. Very unethical and I know it’s my own fault for trusting but shame on them as well. So I’m home now with major buyers remorse, all my friends calling me a sucker. And when I asked for something to make it fair like my maybe a cheap set of side boards , the salesman wouldn’t even ask his boss. I just don’t understand these underhanded methods.
AL VINCENT
12/21/2025
Anton, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We want the opportunity to address your concerns. Please reach out to us at your earliest convenience. Thank you, and we look forward to hearing from you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
McHENRY, IL
Waylon H|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
12/15/2025
Very informative
12/16/2025
Waylon, we really appreciate your positive review! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CADET, MO
Stephen L|2020 Chevrolet Malibu
Confirmed Service Customer
12/17/2025
June was great as usual; would have been nice if the service advisor would have followed up with me relating to the technician’s recommendations for new tires and a wheel alignment. Could have tried to sell me some tires- will buy them at Costco. Just do not see the service advisors like in the past except when checking in.
12/18/2025
Stephen, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
IMPERIAL, MO
James P|2026 GMC Sierra 1500
Confirmed Sales Customer
12/30/2025
The sales people were good too work with and new there vechicles
GREG JONES
12/22/2025
James, Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
POTOSI, MO
Sharon K|2025 Buick Envision
Confirmed Sales Customer
12/19/2025
Very nice sales man.
RICHARD GERBER
12/22/2025
Sharon, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Shannon S|2026 Chevrolet Trailblazer
Confirmed Sales Customer
12/22/2025
Salesman was very helpful helping us getting the vehicle we wanted and the financing person was very helpful too in getting us the best rate .This is the third vehicle I have purchased from this Dealership It has always been a pleasure working with this company
AL VINCENT
12/23/2025
Congratulations on your new vehicle! Hello, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
KELSO, MO
Steve S|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/22/2025
Appreciate the Sapaugh team's customer service which was excellent!
DAVID ISAAC
12/23/2025
Steve, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SEDALIA, MO
Sandra D|2023 Chevrolet Suburban 1500
Confirmed Service Customer
12/22/2025
Well , usually you protect any kind of oil from getting on someone's car and I had grease prints all over my door handle and around my door handle and my vehicle is white. Usually you need when you take it through the car , wash you vacuum , the front floorboard on the driver's side. And I had loose change on my door that came up missing.
12/27/2025
Sandra, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please reach out to us so we may assist you in moving forward towards a resolution. Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Karen H|2026 Chevrolet Blazer
Confirmed Sales Customer
12/22/2025
Personal and frendly people. Help you when ever its needed.
BRYAN OGLE
12/22/2025
Karen, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FARMINGTON, MO
Donna D|2019 GMC 1500 Sierra
Confirmed Service Customer
12/22/2025
Happy with the service and how fast they got me in and finished my service.
12/23/2025
Donna, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Noah F|2026 Chevrolet Traverse
Confirmed Sales Customer
12/23/2025
Very easy and very helpful sales team!
JAMES HAAR
12/24/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ALTENBURG, MO
Randall H|2026 Chevrolet Equinox
Confirmed Sales Customer
12/24/2025
One of the best car buying experiences I’ve had! Everyone was very nice and helpful and walked me through the process quickly and easily! Logan Cash was my salesman and he did a great job! I would definitely recommend Sapaugh and it’s great team of employees!
LOGAN CASH
12/24/2025
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FARMINGTON, MO
Lance M|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
12/24/2025
Everything was good
DANIEL MANN
12/25/2025
Lance, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CAPE GIRARDEAU, MO
Chad B|2026 GMC Sierra 1500
Confirmed Sales Customer
12/24/2025
This dealership is one of the best dealers in the Midwest, the staff is genuine and caring. I grew up around dealerships and have been in sales and I only wish I bought from them sooner. I have purchased over 30 vehicles in the last 20 years.
ETHAN SALAZAR
12/25/2025
Chad, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
O FALLON, IL
Edythe H|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
12/20/2025
very friendly and work with me to meet my need
BRYAN OGLE
12/22/2025
We are glad we could help! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Eric K|2022 Chevrolet Corvette
Confirmed Service Customer
12/22/2025
Great service every time thanks to the service team
12/23/2025
Eric, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Bryan A|2026 Chevrolet Colorado
Confirmed Sales Customer
12/23/2025
Everyone was professional and my salesman Rick made buying new truck enjoyable and quick. I’ve bought numerous new cars throughout my 52 years. Rick helped me out go and buy your next vehicle at Sapaugh Chevrolet
JESSICA BARNETT
12/25/2025
Bryan, we're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
George B|2018 GMC 1500 Sierra
Confirmed Service Customer
12/26/2025
Services and professionism
12/27/2025
We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HERCULANEUM, MO
Deborah G|2026 Buick Enclave
Confirmed Service Customer
12/27/2025
Great job servicing my new Enclave.
12/28/2025
Deborah, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CARBONDALE, IL
Geraldine R|2025 Buick Envista
Confirmed Service Customer
12/29/2025
As usual, my trip for an oil change was quick and easy. The service men are the tops.
12/29/2025
Geraldine, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PEVELY, MO
Christine L|2015 Chevrolet Equinox
Confirmed Service Customer
12/29/2025
The service representative called us when the service was complete. Only issue the person who pulled the car around did not was the car the keychain tag had was on it and they left the floor mat, plastic and tag in the car for me to remove.
12/30/2025
Christine, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Clif J|2024 GMC Acadia
Confirmed Service Customer
12/25/2025
Timely and professional from start to finish.
12/25/2025
Clif, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
IMPERIAL, MO
Ronald M|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
12/26/2025
Took care of an issue that another dealer couldn't.
12/26/2025
Wow, we're glad you had such a wonderful experience with us! We hope to be of service to you again in the future. Best wishes, Sapaugh Chevrolet Buick GMC Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PEVELY, MO
Steven L|2019 Chevrolet Impala
Confirmed Service Customer
12/26/2025
Travis and Kylie were excellent!
12/26/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Christopher S|2025 Chevrolet Suburban 1500
Confirmed Sales Customer
12/29/2025
Great experience with Ethan
ETHAN SALAZAR
12/30/2025
Christopher, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
WASHINGTON, MO
Barbara D|2026 Buick Encore GX
Confirmed Service Customer
12/30/2025
Everything was quick and easy and my car was ready on time!
12/31/2025
Barbara, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Philip B|2026 Buick Encore GX
Confirmed Sales Customer
12/31/2025
We have been going to see Brandon for a few years now. He always goes above and beyond to help us get into the right vehicle. We appreciate that.
BRANDON ZIEGLER
12/31/2025
Philip, we're so happy we were able to help you out! We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BARNHART, MO
Joseph S|2026 GMC Sierra 1500
Confirmed Sales Customer
12/31/2025
I saw a truck with a good price for the Christmas sale and contacted Carla to set up the purchase. She had everything ready to go by the time I arrived.
CARLA TALBERT
1/1/2026
Joseph, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
POTOSI, MO
Fred W|2023 Chevrolet Traverse
Confirmed Service Customer
12/29/2025
Great job
12/29/2025
Fred, thank you so much for the positive review! We hope you have a great day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Leonard B|2015 GMC Canyon
Confirmed Service Customer
12/29/2025
Simply awesome.
12/30/2025
Leonard, thank you so much for the positive review! We hope you have a great day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Richard V|2023 GMC Sierra 1500
Confirmed Service Customer
12/31/2025
Always a great experience. The entire service team, with much help from Ryan, makes the visits very easy.
1/1/2026
Richard, we're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC. We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
OSAGE BEACH, MO
Lance M|2025 GMC Sierra 2500 HD
Confirmed Service Customer
1/1/2026
Everything was pretty easy going
1/2/2026
Lance, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CPE GIRARDEAU, MO
Laudis B|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
1/1/2026
Best dealer in state of Missouri couldn’t be happier with every aspect of sapaugh
1/2/2026
We really appreciate your positive review! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PEVELY, MO
Tim S|2020 Chevrolet Malibu
Confirmed Service Customer
1/1/2026
They also do a great job on my car
1/1/2026
Tim, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Karen W|2026 GMC Acadia
Confirmed Sales Customer
1/2/2026
Smooth process, Alisha and Rich were very knowledgeable and professional. Always attentive to our needs.
RICH KONOLD
1/3/2026
Karen, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
J.p. C|2023 Chevrolet Silverado 1500
Confirmed Service Customer
1/5/2026
Quick turn on what I needed. No hassle.
1/6/2026
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
David P|2026 Buick Encore GX
Confirmed Sales Customer
1/3/2026
Dylan Isaac was very helpful!
DAVID ISAAC
1/4/2026
David, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Leslie M|2019 Chevrolet Colorado
Confirmed Service Customer
1/5/2026
Due to part issues my vehicle was at the dealership for multiple weeks. This was a $6,000+ repair, service not body. The service tech sent me a link to a GM credit card which I activated. I was told I would get a credit of $250 if I spent $500 or more. The vehicle was not ready until late the afternoon of 1/2/2026. I picked up the vehicle the morning of 1/3/2026. I was told that I could not get the $250 credit because it expired on 12/31/2025. I was not told about the expiration until I picked the vehicle up (not that I could do much since the vehicle was not ready on 12/31/2025).
1/9/2026
Leslie, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact us at 636-399-5304 when you have an opportunity, and we will be more than happy to try and turn your experience around. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FRENCH VLG, MO
James M|2026 Chevrolet Trax
Confirmed Sales Customer
1/5/2026
Always good to work with Joe and his team. Rich and Ben make the process easy and have another car we are getting next month as well.
RICH KONOLD
1/5/2026
James, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FENTON, MO
Lorna M|2023 GMC Terrain
Confirmed Service Customer
1/5/2026
You didn't fix tire pressure. Didn't wash the car. You said you did but didn't
1/6/2026
Lorna, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like the opportunity to address your concerns. Please reach out to us directly at 636-399-5304 when you have a chance. Thank you, and we look forward to hearing from you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Samantha W|2025 Chevrolet Trax
Confirmed Service Customer
1/5/2026
Was able to pull right into the service bay. Techs helped immediately and I was in the waiting room prior to my appointment time of 9:15am. Was back in my vehicle at 10:17am. Excellent, fast service!
1/5/2026
Samantha, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Meaghan F|2026 Buick Enclave
Confirmed Sales Customer
1/5/2026
We have seen Jim Haar for years, always go back to him because he knows his cars.
JAMES HAAR
1/5/2026
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
Patricia D|2023 Buick Encore GX
Confirmed Service Customer
1/6/2026
This visit was a very positive experience. Everyone was professional and extremely friendly. My car was finished in a very timely manner.
1/6/2026
Patricia, your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Chevrolet Buick GMC and we hope to see you again soon! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Chris H|2022 GMC 1500 Sierra
Confirmed Service Customer
1/7/2026
My GMC Sierra had an electrical component defective part, Gene correctly diagnosed the part, scheduled service, approx two weeks for the part . Gene text me twice to keep me informed. Part came in, service was completed, Gene texted service was complete, and I was able to pick up my Sierra on News Years Eve. Another great experience @ Sapaugh.
1/7/2026
Chris, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Tyler H|2026 Chevrolet Equinox
Confirmed Sales Customer
1/7/2026
We worked with Rick Gerber to purchase our first ever brand new vehicle. Rick made the process quick and easy. We especially appreciated getting to take the vehicle home for a few days to try it out.
RICHARD GERBER
1/7/2026
Tyler, it is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Sharon H|2025 Buick Envision
Confirmed Sales Customer
1/7/2026
Al was amazing, he listened and was patient with me. He made sure to answer all of my questions and never made me feel like I wasn’t in control of my decisions. I would highly recommend him and your dealership.
AL VINCENT
1/8/2026
Sharon, we're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC. Thanks for the recommendation, and have an amazing day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Brian R|2026 GMC Sierra 1500
Confirmed Service Customer
1/8/2026
Mike Daughtery went above and beyond, thanks for the great service
1/9/2026
Brian, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Molly F|2025 Chevrolet Traverse
Confirmed Sales Customer
1/5/2026
Ethan Salazar was great to work with! Made the process quick as possible and was very kind.
ETHAN SALAZAR
1/6/2026
Molly, thank you for your kind review; we are happy to pass along your comments to Ethan here at Sapaugh Chevrolet Buick GMC! We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FREDERICKTOWN, MO
Stephen N|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
1/5/2026
Al was great to work woth
AL VINCENT
1/6/2026
Stephen, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Gary P|2020 Chevrolet Colorado
Confirmed Service Customer
1/6/2026
No appointment and got in right away for an oil change!
1/7/2026
Gary, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
CRYSTAL CITY, MO
Briana O|2026 Chevrolet Tahoe
Confirmed Sales Customer
1/7/2026
Kirk made our first purchase so smooth and enjoyable that we turned around and bought another from him already!
ANGELA PRICE
1/7/2026
Briana, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HENRYVILLE, IN
Rodney T|2020 GMC 1500 Sierra
Confirmed Service Customer
1/8/2026
Great Customer Service this time around you guys treated me like family
1/8/2026
Rodney, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We are always more than happy to assist you if anything else comes up. Take care!
SAINT LOUIS, MO
Jeffrey K|2023 Buick Envision
Confirmed Service Customer
1/9/2026
My tire was loosing air fast and I was right bby Sapaugh and I pulled in and they took me right in even though I did not have an appointment and they were very accomidating and made sure I was taken care of. I was very pleased with the service.
1/9/2026
Jeffrey, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CRYSTAL CITY, MO
Stephanie E|2017 Chevrolet Trax
Confirmed Service Customer
1/10/2026
very excellent customer services
1/10/2026
Stephanie, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Sapaugh Chevrolet Buick GMC Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Steven H|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
1/10/2026
Had the oil changed and tire rotation, checked everything the next day, the oil was half quart low and the tire pressure after rotation was not adjusted, the front tires had 70 psi and 60 psi in the rear.
1/11/2026
Steven, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to address your concerns. Please reach out to us directly at (636) 931-0055 when you have a chance. Thank you, and we look forward to hearing from you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
JACKSON, MO
Vanessa B|2026 Buick Encore GX
Confirmed Sales Customer
1/12/2026
Help set up all essentials in car and gave many options of choices to buy
TROY HARDIN
1/12/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FRENCH VILLAGE, MO
Sean A|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
1/12/2026
Went to three dealerships. This was the only dealership that was willing to search the locator to find the vehicle I was after. Only disappointment was they didn't confirm it was clean when I got it. I looked under the floor mats and it was dirty. Overall, easy communication, follow through and friendly staff.
JESSICA BARNETT
1/12/2026
We appreciate you taking the time to leave us this feedback. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (636) 931-0055 so we can work towards a resolution. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
WATERLOO, IL
Timothy B|2026 GMC Sierra 1500
Confirmed Sales Customer
1/12/2026
Awesome experience!
BRYAN OGLE
1/12/2026
Your satisfaction is our top priority. We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BARNHART, MO
Keith O|2026 Chevrolet Colorado
Confirmed Sales Customer
1/12/2026
Easy going.
RICHARD GERBER
1/13/2026
Keith, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BARNHART, MO
Eian W|2026 GMC Acadia
Confirmed Sales Customer
1/13/2026
Al Vincent made the entire process quick and painless. Highly recommend!
AL VINCENT
1/14/2026
It is great to hear everything was done quickly and to your satisfaction! Thanks for the recommendation, and have an amazing day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
O'FALLON, IL
Carey F|2026 GMC Sierra 1500
Confirmed Sales Customer
1/14/2026
Well prepared and great customer service
ALISHA WARD
1/14/2026
Carey, thank you so much for your positive comments about Sapaugh Chevrolet Buick GMC! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Jamie B|2026 Chevrolet Traverse
Confirmed Sales Customer
1/14/2026
The process of purchasing my new car was easy. Brian had a Traverse ready for me to drive and answered all questions and concerns.
BRYAN OGLE
1/10/2026
Jamie, Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
VALLES MINES, MO
Mike S|2026 Chevrolet Equinox
Confirmed Sales Customer
1/14/2026
Our salesman Bryan Ogle was very knowledgeable and courteous. He answered all of our questions and took care of all of our needs.
BRYAN OGLE
1/14/2026
Mike, we're happy you found Bryan to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC. Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FREDERICKTOWN, MO
David K|2026 Chevrolet Traverse
Confirmed Sales Customer
1/14/2026
Ken and Steve both did and do a great job with helping Mae the process of purchasing a car a really good experience. I would recommend that anyone needing a new vehicle needs to go to Sapaugh and see Ken or Steve.
KENNETH MCCONNELL
1/14/2026
David, we're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC. Thanks for the recommendation, and have an amazing day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PARK HILLS, MO
Joe M|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
1/14/2026
Great work
1/14/2026
Joe, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
BARNHART, MO
Donna C|2023 Buick Encore GX
Confirmed Service Customer
1/15/2026
While I had to wait for months for the parts to arrive, the actual repair went smoothly. Mike, the service representative, listened to me and the problem with car. The mechanical problems were repaired and Mike went above and beyond to fix the problem with the radio, which I most likely caused! Thanks, Mike, it's now playing great!!
1/15/2026
Donna, we're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
David T|2023 Chevrolet Colorado
Confirmed Service Customer
1/10/2026
still waiting for the part to come in
1/11/2026
David, thank you for taking the time to leave us feedback about your experience with us. We would like to have a better understanding about your experience. Please reach out to us at your earliest convenience and we will do our best to resolve this with you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
ARNOLD, MO
Virgil E|2021 Buick Enclave
Confirmed Service Customer
1/11/2026
Service as performed. Length to completion check in to check out was excessive.
1/11/2026
Virgil, we're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Richard V|2023 GMC Sierra 1500
Confirmed Service Customer
1/12/2026
Once again, Ryan and the service team did a very nice job getting me in and out in a timely fashion!
1/13/2026
Richard, we're happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC. Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
OSAGE BEACH, MO
Denise P|2021 Chevrolet Spark
Confirmed Service Customer
1/12/2026
It was quick. I was treated well.
1/13/2026
Denise, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PEVELY, MO
Lynn R|2020 Chevrolet Blazer
Confirmed Service Customer
1/12/2026
Always a nice experience friendly helpful staff
1/13/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO
Chris B|2023 Chevrolet Colorado
Confirmed Service Customer
1/14/2026
Amazing, friendly, and professional!
1/15/2026
Thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
CRYSTAL CITY, MO
Julia S|2025 Chevrolet Trax
Confirmed Service Customer
1/15/2026
Everything was done in a timely manner. Thanks l appreciate you!
1/16/2026
Julia, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
POTOSI, MO
Michael M|2024 Chevrolet Malibu
Confirmed Service Customer
1/15/2026
kirk linderer is simply the best i buy and my whole family buy from sapaugh because of kirk
1/16/2026
Michael, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
SAINT LOUIS, MO
Joe S|2022 Buick Enclave
Confirmed Service Customer
1/15/2026
Requested a tire rotation and an oil change. I also asked for the vehicle to be washed. The wash was denied due to winter temperatures. It was a nice sunny day!
1/15/2026
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at 636-399-5304 to discuss your concerns, as your satisfaction is of utmost importance to us. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
STE GENEVIEVE, MO
Mark S|2024 Chevrolet Blazer
Confirmed Service Customer
1/16/2026
I waited 2.5 hours for oil change and tire rotation. I did not complain to the young lady at the checkout counter, only inquired if this is normal to wait this long and she replied no, it was unacceptable. She was very polite, professional and offered accommodations. She was very pleasant to work with.
1/16/2026
Mark, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
FESTUS, MO
Michael B|2025 GMC Sierra 2500 HD
Confirmed Service Customer
1/16/2026
Happy
1/17/2026
Michael, your satisfaction is our top priority. We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FRENCH VLG, MO
Joseph T|2025 Chevrolet Tahoe
Confirmed Sales Customer
1/19/2026
Always knowledgeable and a pleasure to work with.
RICHARD GERBER
1/19/2026
Joseph, our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Benjamin M|2024 GMC HUMMER EV SUV
Confirmed Service Customer
1/19/2026
great service as always!
1/19/2026
Benjamin, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
FESTUS, MO
Timothy H|2026 Chevrolet Equinox
Confirmed Sales Customer
1/19/2026
Brandon is great! Very knowledgeable of all aspects of automobile purchasing.
BRANDON ZIEGLER
1/20/2026
Timothy, thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
BELLEVILLE, IL
Kent M|2025 Buick Envista
Confirmed Service Customer
1/15/2026
Chandler was awesome to work with!
1/15/2026
Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HILLSBORO, MO
James M|2025 Chevrolet Equinox
Confirmed Service Customer
1/16/2026
My oil change was fast, I waited for the service so I looked over some new cars while l waited. I been doing business there for a few years now so I will return for my next purchase.
1/16/2026
James, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
CADET, MO
Darlene F|2023 Buick Enclave
Confirmed Service Customer
1/18/2026
I had an 11:00 am appointment and arrived at 10:50 am for an oil change and tire rotation. I didn't leave until 12:50. I don't know what happened but I think an hour would have been long enough
1/19/2026
Darlene, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly when you have a chance. Thank you, and we look forward to hearing from you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
DE SOTO, MO
Freddie B|2014 Buick Enclave
Confirmed Service Customer
1/19/2026
Very good and fast service after the parts arrived
1/20/2026
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
PEVELY, MO
Rebekah B|2019 Chevrolet Equinox
Confirmed Service Customer
1/19/2026
From the first greeting to the finish the service I always receive at Sapaugh is amazing.
1/20/2026
Thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
POTOSI, MO
Patrick H|2017 GMC Yukon
Confirmed Service Customer
1/19/2026
Ryan Stockham is the best, makes going to the dealership easy. Along with the rides to and from the dealership if needed. Sapaugh is the best dealership all around. Can’t say enough good things.
1/20/2026
Patrick, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
IMPERIAL, MO
John K|2026 Buick Envista
Confirmed Sales Customer
1/20/2026
Logan was very helpful . He explained every question that I had. The business agent was also helpful. He told me everything I needed to know about my loan, warranty and servicing of my new car. I would highly recommend this dealership.
LOGAN CASH
1/21/2026
John, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
HERCULANEUM, MO
Clif J|2024 GMC Acadia
Confirmed Service Customer
1/21/2026
Excellent doesn't come close to the exceptional service. Timely and professional.
1/21/2026
Clif, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
IMPERIAL, MO